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Late breaking news regarding Toes and Other Body Parts(22 posts)

Late breaking news regarding Toes and Other Body Partsjtolleson
Oct 23, 2002 11:46 AM
I'm having a toe-ectomy! It solves everything!

No, seriously. Further communications with Seven have been very positive; their customer service dept. has assured that they will take complete care of the issue. I go into Excel Friday with the offending frame for remeasuring and reworking the bike. No cost to me (and I'm hoping no cost to Excel). The folks at Excel apparently clipped a shoe into the pedal and emailed a photo to the company.

There's clearly a dispute between the dealer and the builder about how this happened. That raises questions I can't answer because there were multiple sources of input on the design. But in any event they've been quite gracious and responsive.
re: Late breaking news regarding Toes and Other Body Partsjoekm
Oct 23, 2002 11:51 AM
Well that's encouraging. Glad to see they are now willing to work with you. :)
I was thinking yesterday that making you pay was wrong. (nm)onespeed
Oct 23, 2002 11:53 AM
Took 'em awhile.Sintesi
Oct 23, 2002 12:10 PM
Boy the custom guys haven't been treating you to well have they? First IF now Seven. Best wishes on the final outcome!
Besides the overlap problem and customer service issues, how did you like the bike? Do you expect major differences in general handling and ride characteristics with these new geometry adjustments?
re: That's good news.dzrider
Oct 23, 2002 12:35 PM
A custom builder who accepts that much money should accept responsibility for a proper fit. I live with some overlap because my cleats are way far back on the shoe, but 7cm isn't right.
Good for you-keep us informed...n.m.koala
Oct 23, 2002 12:38 PM
can we see the photo of the overlap? nmPdxMark
Oct 23, 2002 1:17 PM
can we see the photo of the overlap? nmjtolleson
Oct 23, 2002 1:46 PM
I don't have it but I'll see if Excel can email it. I am actually a little curious to see the photographic depiction!

: )
can we see the photo of the overlap?divve
Oct 23, 2002 2:04 PM
From our special reports department...
LMAO! :-D (nm)js5280
Oct 23, 2002 2:25 PM
Although I DO have clowishly big feet for a woman ...jtolleson
Oct 23, 2002 2:33 PM
42 EUR ... that made me laugh out loud.
Oh my gawd, are you my twin or something???Kristin
Oct 23, 2002 4:30 PM
You said you are 5'7" with an 82 cm inseam? I'm 5'7" with an 82.5cm inseam and wear size 41 shoes. How funny is that?
Are you lookin' for a new bike? : ) (nm)jtolleson
Oct 23, 2002 5:13 PM
I'm tempted but your bike lacks the proper toe overlapKristin
Oct 24, 2002 6:50 AM
I need at least 8cm to be comfortable. Perhaps you could find a buyer who is 5'7" and wears a size 45 shoe?
I'll keep looking! : ) (nm)jtolleson
Oct 24, 2002 7:39 AM
considered 650c?miko
Oct 23, 2002 6:02 PM
I am 5'6" and found that 650c works well for me. I get a short TT w/ no toe overlap.
if you have others in the household that ride/race, 650c is a PITA...lonefrontranger
Oct 24, 2002 4:45 AM
Actually, it's a PITA anyway. Dumb annoying stuff like you have to read the markings carefully on any tube you grab out of the bin, or else you'll wind up with your husband's unusable one when you flat out in the middle of nowhere. I've watched my teammate struggling with this for a year now. Yes, 650c can solve a host of problems, but finding a decent range and selection of tires/tubes is a hassle. She can't borrow her husband's wheels or trade stuff in the pit like my SO and I can. She also can't receive neutral support at any race. Her wheels are more expensive to build for whatever reason (wonder if this is a factor of the triathlete market?)

These are some of the reasons why even at 5'4" and a 41 shoe size, I've never bothered with 650c, although some people use it and swear by it. I've never had major overlap problems, although I have owned bikes with a reasonable amount of overlap. My Dream Cross is the first bike I have ever ridden that I can actually trackstand on (or what passes for a trackstand from me) without worrying about this. But I've never had serious issues.
Glad to hear it.......Len J
Oct 24, 2002 3:26 AM
what mods are they going to do & how will it affect handling?

Will report back (unless you're sick of the story)jtolleson
Oct 24, 2002 5:47 AM
I'm going up to Excel on Friday to kinda play with it. One suggestion they thought of was to change the seat tube angle (just a degree) to bring the BB back (reach wouldn't change because I'd move the saddle back on the rails). I do wonder about going to 170 cranks (I'm on 172.5 here and always have been, but some folks swear you can't feel the difference. I can probably gain 1 cm of TT and lost 1 cm of stem (I've got an 11 on it, I think).

The rest, it seems to me will be addressed to HTA and fork rake; two things I'm not inclined to change radically.

We'll see.
Will report back (unless you're sick of the story)Silas_Greenback
Oct 24, 2002 8:55 AM
Please keep those postcards and letters coming. Your experience is extemely valuable.
re: Late breaking news regarding Toes and Other Body PartsSilas_Greenback
Oct 24, 2002 3:49 AM
When you stop and think about it, this story illustrates the extraordinary power of the Internet. Spunky Ms. Tolleson got a lot of leverage from having over a thousand people view her complaint, and the problem looks resolved from her point of view. The Internet does amount to more than porn sites, virus laden e-mail, and spam. Asa recent Seven buyer, I checked my bike and no problem. Someone fell asleep at the switch. After the specs came back the first time, my LBS set me up on a Specialized that was a pretty close twin of the proposed design, and it felt great. Only then did I and the LBS sign off on the specs, Seven giving me up to two weeks to test the specs. The people at Seven were great, the bike came early, and the bike is the cat's whiskers, pajamas, and meow. I did not realize how poorly my Litespeed Classic fit me until I got the Seven. I will,however,ask for the drawings now. I would think that the aggressive headtube angle and a short top tube would spell trouble, and I am puzzled that no one in the process picked up on it. The owner's card I have tells me that my head tube angle is 73 degrees. Lord knows why I carry the card around with me. In this one case, anyway, as they used to say, Homer obviously nodded.
super long legs and shortish torso ===> fit problemsJohnG
Oct 24, 2002 6:08 AM
With a 32 1/4" inseam @ 5' 7" you're going to have to live with some compromises in fit. In fact, it sounds like Seven overcompensated with the TT length and angles to make up for your dimensions.

You should investigate the LOOK geometry and try to emulate it in the "rework" of your Seven. My 52cm (C-C) KG281 would probably fit you fairly well. It's got a very slack ST angle (perfect for long legs) and a pretty short 'effective' TT length. It's actually shorter than my 54cm Colnagos and it has the same ST length.

Good luck Julie