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A question about saddlesore.co.uk(5 posts)

A question about saddlesore.co.ukolsta
Sep 16, 2002 8:27 PM
I have recently purchased a bike saddle from saddlesore. It has been 18 days since I first placed the order and I am still waiting. I have emailed them and had no response. Do orders from this company usually take time to arrive ( I live in Australia), should I be concerned?
re: A question about saddlesore.co.ukIwannapodiumgirl
Sep 16, 2002 8:53 PM
I have read some posts regarding their tardy e-mails and delivery.

I suggest you call them.

(I experienced similar issues with totalcycling.com - perhaps it is a UK/Australia thing!)
re: A question about saddlesore.co.ukRich_Racer
Sep 17, 2002 1:04 AM
I think it was me who posted the most recent complaint about Saddlesore. 21 days after ordering - no tyres, no reply to emails, and the phone has been off the hook for a couple of weeks! They take your money pretty swiftly though! Apparantly someone managed to get through to them at 7.30am once.

yours,
Rich.
re: A question about saddlesore.co.ukbarnaby
Sep 17, 2002 3:01 AM
I also live in Oz and have used these blokes several times and while it seems to take a little longer for the gear to turn up (at least a week more than other UK sources), it does arrive eventually. Other retailers such as Geoffrey Butlers, Parkers and Prendas are quicker and all offer excellent service (all also only charge postage at cost). Saddlesore only worthwhile if you have time to spare and the price is unbeatable.
re: A question about saddlesore.co.ukemptyhanded
Sep 17, 2002 6:54 AM
I don't think the problem is limited to Aussies. I live in the States and I'm having the same problems with Saddlesore. (I posted a similar question about them in the Hot Deals discussion forum).

I ordered a wheelset over a month ago and it still hasn't arrived. I think their website claims that most orders arrive in 7 business days, even international ones.

They haven't answered any emails or picked up the phone when I've called. They were very prompt, however, in charging my credit card. I'm disputing the charges.

I have ordered from Xpedia.co.uk and had no problems. Everything arrived very promptly. If anyone were considering it, I would stay away from Saddlesore.