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Klein vs. Cannondale(13 posts)

Klein vs. CannondaleMauceri
Sep 1, 2002 9:08 PM
What is the better choice? Both Aluminum builders, what is the better make?
KleinSteve Bailey
Sep 1, 2002 9:46 PM
No comparision.

Well, maybe there didn't used to be. I can't speak for the new Kleins built by Trek...... (Sob !).

SB
Kleinbm
Sep 1, 2002 10:50 PM
word on the street is Kleins.

they're more expensive in price because of the name. but my friends' got a klein quantum race, and just looking at it i think they're a better build.

can't speak against the cannondales, cause they've been in business forever. one thing i have heard, is that the cannondale frames are comfortable rides.
yeah i am 100% a klein kidC-mond
Sep 2, 2002 3:25 AM
did the c-dale thing and sold the beast for the klein and I would never go back.
Klein has the worse cust servicecyclopathic
Sep 2, 2002 3:58 AM
I have heard first hand horror stories and they abandon their customers after a few years. With Cdale you get good customre service, lifetime warranty and better quality frame build.
Klein has the worse cust serviceO
Sep 2, 2002 4:47 AM
I have worked forshops which sold both Cannondale, and Klein. The workmanship on the Kleins (even the Trek made bikes) seemed to me to be far superior. And, I would say the opposite is true of the warranty issues. Cannondale did as little as possible to please the customers with frame problems (whether it be a crack or a manufacturing defect). Trek, on the other hand, offers people replacement frames, and/or upgrades, with very little questioning.
Klein has the worse cust servicecyclopathic
Sep 2, 2002 6:02 AM
I own Cdale mtb and in 2.5 years replaced frame, got fork rebuild, 2 y.o. hub all under warranty, no questions asked. The friend of mine cracked 5 yo touring frame it was replaced promptly. Another riding buddy crashed and destroyed chainstay, replaced for free.

On other hand when he had problem with his older Adroid neither shop owner or regional Trek rep both he knows well could not do a thing. Trek cust support sucks and Klein isn't the same after Trek took over.
Klein has the worse cust serviceGOTOK
Nov 17, 2002 8:19 PM
I HAVE OWNED PRE-TREK KLEINS AND I NEVER HAD A PROBLEM DEALING WITH KLEIN'S CUSTOMER SERVICE OR HAVING WARRANTY WORK. I NOW HAVE A NEW KLEIN Q-PRO AND MY BIKE SHOP AND I ARE HAVING DIFFICULTY DEALING WITH TREK TO GET A REPLACEMENT FOR A DEFECTIVE PART. EVEN THOUGH I LOVE KLEINS, TREK'S ATTITUDE TOWARD THEIR NON-TREK LINES WILL PROBABLY KEEP ME AWAY FROM THEIR PRODUCTS IN THE FUTURE.
can't comment on klein service but I had trouble with cdale-C-mond
Sep 2, 2002 11:10 AM
cracked the cannondale frame and the lifetime warranty ended up costing $100. wrong-

of course that is just one persons trouble. when i worked in the bike shop i would tell customers that is was great service and depending on their needs it may suit them better.
I owned 3 C-dales before my Klein...config
Sep 2, 2002 10:00 AM
I've owned a Cannondale M-700, F-700, Super-V-900 (all MTBs) before I got my Klein (also a MTB) and the Klein is a much better ride. I've never had to deal with their customer service so I can't comment on that.
A lot of depends on the dealer..DINOSAUR
Sep 2, 2002 1:21 PM
I have two bike shops in my town. One is a Klein dealer, the other is a Cannondale dealer. When doing some searching for a bike 4 years ago I got better vibes from the Klein dealer and went with a Klein. If the Cannondale dealer had been more customer friendly I would have been riding a Cannondale. I've had good service with the Klein, the only problem is that Trek owns Klein and they change some of their suppliers (such as Rolf) from year to year and it's difficult trying to replace stock parts. Don't know why Trek just doens't equip their bikes with Shimano wheelsets, it would make things a lot more easier. I've had good customer service from Klein, even had an email answered by Gary Klein himself. Don't know if the Waterloo Wi frames are the same as the one's that were made in Chehalis Wa. I havn't seen a new Klein yet, heard the paint and welds are not in the same league. As for bikes, you really buy a LBS, they are the one's you deal with when you have problems...
A lot of depends on the dealer..Steve Bailey
Sep 3, 2002 9:19 AM
(Snip) >I've had good service with the Klein, the only problem is that Trek owns Klein and they change some of their suppliers (such as Rolf) from year to year and it's difficult trying to replace stock parts.<

About the only parts not available from about any bike shop would be the older style press-in b-bracket, for which you have to go to a Klein dealer. They stopped using the press-in when Shimano switched to splined b-brackets. The other issue would be the integrated headsets/forks on the top road models. These too need a Klein dealer, but it's going to be an issue with other brands as well when they use press-in headsets that are not standard.

Other then that, every thing else is standard stuff, even the wheels.

> (Snip) Don't know why Trek just doesn't equip their bikes with Shimano wheelsets, it would make things a lot more easier<.

Trek builds their own wheels. They also build Bontrager wheels, as well as having built the Rolf wheels. Why pay more for a Shimano wheel when you can save the consumer money with a perfectly usable, and just as good as Shimano, house wheel ?. And what's easy about a Shimano wheelseet ?. Most shops are better equipped to deal with standard Mavic stuff - 32 hole, Ultegra hub, etc...

Steve B.
i've ridden both and wouldnt trade my CAAD 5 for anything nmskibert
Sep 2, 2002 8:29 PM