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good topeak experience(4 posts)

good topeak experienceJS Haiku Shop
Aug 23, 2002 11:25 AM
I like to have extras. whenever there's a good sale price, i'll buy two (within reason). in february 2000, nashbar had its "valentines massacre sale"...i bought two topeak alien multitools for $14 each.

recently, the pin on my park ct3 bent, rendering it unusable. i whipped out my trusty alien, to find the mini chain-tool bent, as well. so, i used the other one! :)

to make a long story only somewhat painfully tedious, moral of the story: i just ordered two park replacement pins from excel for $1.25 each. on the other hand, i just called topeak and asked for a replacment pin and they put it in the mail today, no charge.

the alien must weigh twelve pounds or something, but it's pulled my butt (and some other butts) out of a few bad situations. glad to have it, and glad they're so customer-oriented.

J
now, haiku-dJS Haiku Shop
Aug 23, 2002 11:29 AM
heavy? yes. useful?
useful bottle opener.
topeak alien.

bent park chain tool pin
damn dollar and a quarter
topeak pin: it's free!

ct 3 service
glad that's not money down drain
replace the bent pin

alien service
happy with the phone support
and quick turnaround
Another good topeak experience...spyderman
Aug 23, 2002 7:33 PM
I had the head of a Joe Blow digital go bad. Topeak sent me a new one under warranty. Only a few questions asked, like my shipping address, phone number...etc.

They really stand behind their stuff!
re: good topeak experienceDERICK
Aug 23, 2002 9:45 PM
Love my Alien. Saved my butt and a few others many times out on the trail. Less on road but still handy. Worth every ounce. I've used the chain tool many times out on the trail and at home. Never damaged a chain. I'm curious, are you saying a pin on the tool bent? Could you give a better description of how it was damaged? Thanx