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Shipping insurance and damage to bike inside box(14 posts)

Shipping insurance and damage to bike inside boxonespeed
Aug 13, 2002 7:52 AM
I recently shipped my bike from Europe through a reputable shipper. They charged $450 to ship to my door-it was worth it. They included $1000 of insurance with the $450 price. I went ahead and purchased another $3000 for an extra $30. The bike was delivered and I immediately took it to the shop to be tuned up. I picked it up today and found these horrendous scratches on the bike-look at the picture. I know the bike shop didnt do it. I know it must have happened in the bike box during shipping.

Do I have a claim? I paid enough to insure it. What do you think?

Or should I just put black electrical tape over the scratches?

I am ready for the flames.
450 bucks!?!?!?Steve_0
Aug 13, 2002 8:00 AM
It only costs 1000 to ship a CAR over.

anyway, I'd suspect you have a claim, considering you paid insurance for contents.

Regardless, you live in NYC dont you? Elec. tape will do fine (if you had it on in the first place, you wouldnt have this problem).
I know it was a lot butonespeed
Aug 13, 2002 8:06 AM
They had to have the shipper come out to the end of the ride on a Sunday in Europe to pick the bikes up. That was the best price they were able to negotiate.

After 7 days on the bike and 555 miles in the rain every single day, it was well worth it.

Interesting that you consider this to be claimable. I will probably try a claim, and if that fails, pull out the tape.
I know it was a lot butSteve_0
Aug 13, 2002 8:24 AM
I'm certainly not an expert on insurance...but I have had (surfing) equipment damaged while flying. They made things very clear before-hand this was do-at-own-risk, no insurance available.

Since this wasnt the case for you, AND they even offered insurance (as well as additional insurance) i'd imagine you have a case.

Good luck

btw - even though I was well aware of the risk and liability, after 6 months of badgering I got the airline to pay for (80%) of my board by proving negligence, as opposed to incidental damage. squeeky wheel and all.
Who packed it?Spoke Wrench
Aug 13, 2002 8:33 AM
What kind of shape was the box in when it arrived?
I packed it.onespeed
Aug 13, 2002 8:37 AM
The box wasnt visibly damaged when it arrived. But I know the scratches werent there when I put it in the box. Something must have come loose in transit and scratched it.

I guess it is a toss up. I will see if I can get anything out of this. Something is better than nothing.
(uh oh) n/tSteve_0
Aug 13, 2002 8:41 AM
But did the shipper open it?ms
Aug 13, 2002 9:07 AM
My wife brought my bike with her when she flew back from France two weeks ago (I stayed on for five extra days with my daughters -- my wife had to get back to her new job). I had packed the bike in a Trico Iron Case. The bike did not arrive with my wife when she landed in the US (the bike did not make the tranfer connection). The airline told my wife that they would have to open the bike when it arrived to clear it through customs. Well, when the bike arrived at our house two days later, it was clear that the bike had been opened and repacked -- a hugh chunk of the clear finish on my Trek 5200 was scratched off where a wheel hub had been improperly placed; fortunately the carbon fiber part of the frame was not damaged. I now am pursuing a claim against the airline.

Was the bike packed the same way when it arrived as when you packed it? My guess is that the bike was unpacked at some point for a security check or customs and damaged in the process.
This could save me then. I am not sure if it was opened. (nm)onespeed
Aug 13, 2002 9:11 AM
fine printrob45
Aug 13, 2002 9:43 AM
a lot depends on the fine print (like all claims). If the shipper accepted your packing and agreed to insure it, then usually they are liable. After all, the argument goes, why would they let you pay extra for insurance if the package wasn't insurable. The problem with scratches is that it's not like it makes your bike unrideable, so I don't know about what value you can attach to the damage--who wants to let them agree to send it back to get it repainted--so that you don't get to ride it for a few months.
more on fine print....Steve_0
Aug 13, 2002 9:48 AM
Its not always the final word...as I indicated above, I signed documents saying "I" was soley liable for damages to my surfing equipment.

After enough whining, threatening carrier changes, etc, I was reimbursed. Certainly, this has more to do with PR than legality, but it goes to show it aint over till the final bell.
I am in discussiononespeed
Aug 13, 2002 9:56 AM
with the carrier as we speak. They are filling out the claim form today. I have heard (from my bike shop) that these Meraks are an absolute pain to repaint (that trick paint job), so maybe there is a silver lining in the clouds or a new frame at the end of the rainbow.

The thing about the "fine print" is that there was none. I made it clear to the shipper that at the time of shipping our bikes were literally loaded on a truck and we recieved nothing in way of terms or liability. This will be a point of contention in my favor. They never gave me the terms. As far as I was concerned and from what they told me, I was purchasing blanket insurance.
Disturbingfiltersweep
Aug 13, 2002 10:16 AM
I am contemplating buying a flight case for my bike for two trips overseas. Some of those cases cost a small mint as it is. I'd expect it to be a bulletproof way to transport. I'd be livid. It would be stressful enough having your bike miss its flight. Your airline probably assumes NO responsibility for even opening your case, much less improperly repacking it.

There is a ton of rude and oafish behavior by airlines done under the guise of "security" these days. It borders on abuse, and there is no accountability to be found anywhere. Meanwhile, customs has all but disappeared when traveling between EU countries...
Good prior experience with casems
Aug 13, 2002 11:04 AM
I had traveled with my bike earlier in the year from the East Coast to LA, from LA to San Jose and back to the East Coast. The bike case was bulletproof. The problem with my bike clearing customs was on the return to the United States.

As far as I could tell when I landed in Geneva from London and traveled from Geneva to France, customs largely do not exist in the EU or Switzerland (the Swiss customs desk in Geneva was unattended when I passed through it, when I passed from Switzerland to France within the Geneva airport, the French customs official merely gave me a nod--no questions, no looking).

You are right in the final analysis -- the airlines are using "security" as an excuse for bad customer service.