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YOUR ADVICE REQUESTED(9 posts)

YOUR ADVICE REQUESTEDsushiken
Aug 1, 2002 6:47 PM
Well after a long 4 month wait for my new Marinoni, UPS delivered my new steed this afternoon. Upon delivery I noticed a couple of holes in the box, around where the hubs of both wheels were. Checked things out and things seemed in order, or so I thought. Spent a couple of hours assembling, and upon completion went out to do a little test ride and some fine tuning. After riding all of about 50 yards I began to shift gears, working my way up to the 25 tooth cog. Well as soon as I did this I was greeted with a noise and looked down to see my rear derailleur broken off and getting tangled in the spokes of the rear wheel. What the f*&^ had happened, I wondered. So I get off of the bike and find out that the pin or bolt that holds the derailleur to the hanger had completely sheared off. No damage to the rear wheel, but the hanger is totally bent in and is jammed against the 12 tooth cog. There are large scrapes in the carbon rear stay and on the paint around the dropout.
I have to admit that I did not thoroughly check out the hanger before I went out but in my opinion there is no doubt that something had to have happened in the shipping process. The store that I bought from in Montreal was closed by this time so I have not yet spoken to him or anyone from Marinoni or UPS. I would assume that the dealer purchased insurance with UPS upon shipping but won't know for sure until tomorrow.
I am wondering if maybe it could be fixed at LBS but realize they would only touch up the scrapes. Should I send back to Marinoni for a totally professional job or what. Also I don't know if the dropout is replaceable, how do you tell?
re: YOUR ADVICE REQUESTEDsushiken
Aug 1, 2002 7:08 PM
Sorry, I neglected to mention that the frame is ultrafoco steel. Don't worry, I only weigh 130 lbs. Also assuming the bike is insured, do you think UPS will accept responsibility and cover all costs. I am in Vancouver and to send it back to Montreal will be a lot of $ not to mention more waiting.
re: YOUR ADVICE REQUESTEDAllisonHayes
Aug 1, 2002 7:11 PM
Call UPS, explain that the bike is damaged and that the box had holes. Also notify the dealer. (He may choose to ship you a new bike.) Insist on a new frame. UPS should cover the cost of repair, or a new bike. They are very prompt about this kind of thing and usually are easy to deal with.

Good luck.

(Let us know the outcome.)
YOUR ADVICE REQUESTEDsushiken
Aug 1, 2002 7:33 PM
Thanks for your reply AllisonHayes, do you think that they will care that I rode the bike all of 100 yards. A new bike sounds great except for the part of another 2 month wait. Oh well, I've waited 4 months, what's another 2 or 3.
re: Busted Hangar, Possible UPS DamageMarvinK
Aug 1, 2002 7:56 PM
I'd be kind of surprised if UPS covers the whole thing, especially if you mention you built it all up and rode it. I'm surprised you didn't check it out thoroughly if the box looked as bad as you described.

It's a pretty good rule of thumb that if the box is thrashed, you shouldn't sign for it--unless you can either note that it's thrashed, or until you've inspected the contents. If your next box looks anything like the last--inspect the frame closely before you sign anything.

I'd be concerned you may end up in a vicious circle of finger pointing....

you say UPS ruined frame -> UPS says frame could've been built defective or packed improperly -> frame builder says rider misuse or misinstallation -> finger back at UPS

In any case, good luck... I hope you find a resolution that's fair for everyone involved.
could it be...divve
Aug 2, 2002 3:26 AM
..a simple matter of incorrect end point setting of the rear derailleur? What you wrote is a classical description of what could happen when the derailleur is pulled too far inward.
I dunno,weiwentg
Aug 2, 2002 3:59 AM
I think the derailleur has to actually be bent inwards before it hits the spokes.
It depends on what "assembling" you did...TJeanloz
Aug 2, 2002 4:56 AM
I'd say that the result here will depend on what you did to the bike. If it was 99% assembled, and you just put the wheels in and took off, I put the blame mostly on UPS. If you installed the rear derailluer, and didn't happen to shift through the gears in the stand, that's your fault. I'm actually leaning towards it being mostly your fault. If you had run through the gears w/o riding the bike, no damage would have been done. The major damage (broken derailluer etc.) happened as a result of poor assembly technique, but was obviously exacerbated by a possibly bent hanger. However, now that the hanger is REALLY bent, how do you demonstrate that it was a little bit bent when you got it? But how is anybody to know that the hanger wasn't straight when you got it, and you just blew the derailluer adjustment so badly that it wrecked it?
So who packed the bike?Spoke Wrench
Aug 2, 2002 6:19 AM
Holes where the hubs of both wheels were makes me think the bike was improperly packed. Both hubs should have had little plastic thingies that protect the shipping box. Even the gear the bike is in matters. It should be on a big cog. When I owned my own shop I received over 1000 factory packed bikes via UPS with zero shipping damage claims.

Here's the bad news. Now that you have opened the box, it's up to you to negotiate with UPS and the shipper. Keep reminding yourself of the money you saved by not buying locally. Good luck.