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Spoke repair... should the LBS do it for free ?(11 posts)

Spoke repair... should the LBS do it for free ?PeterRider
Jul 25, 2002 1:49 PM
I got a broken spoke on my rear Open pro/Ultegra. Given the price that I paid for that wheel : 150$+tax !!! (I bought it last year when I didn't know prices of wheels) and it isn't even with double-butted spokes, i have straight 14g ! do you think that I could ask the LBS to do the repair for free ?

I wanted initially to do the repair myself and ordered spokes from another shop for a few wheel repairs and builds, but I have been waiting the spokes for 3 weeks and am getting a bit impatient to repair this wheel...


re: Spoke repair... should the LBS do it for free ?xcandrew
Jul 25, 2002 2:32 PM
No, unless they offered a warranty. Did the shop build the wheel? $150 doesn't sound unreasonable at all for that rear wheel, especially non-mail order. I would think that just about any shop would have the correct spoke in stock for that build (not an unusual spoke length), so try some more shops.
re: Spoke repair... should the LBS do it for free ?curlybike
Jul 25, 2002 2:46 PM
You rode the wheel, you broke the spoke, you pay.
re: Spoke repair... should the LBS do it for free ?UncleMoe
Jul 25, 2002 2:47 PM
I'm pretty cheap, and I wouldn't even expect it unless there was a warranty or it happened a few days after I bought it. A year isn't too bad.
No way!MrCelloBoy
Jul 25, 2002 3:01 PM
$150 is not an expensive wheel, and a year is a long time to be riding. Pay for the spoke replacement or replace it yourself.
Jul 25, 2002 3:19 PM
You broke 1 spoke, and now you want to REBUILD the d@mn thing? Are you anal-rententive, perchance??

Oh, BTW, what do you mean by "I bought it last year when I didn't know prices of wheels"? Do you mean "before I knew that there were cheap-sh!t machine-built wheels available", or do you mean "before I knew what constituted a good wheel"?

If it's the former, then go out and buy a $55 wheel. Throw it away in a year, because that's all it will last. Maybe it will fail on you when you are doing a 35 mph descent-that would be fun!!

If you don't know squat about wheels (and it sounds like you don't), what kind of rebuild do you really think you will end up with? I'll tell you-it will be a botched-up disaster-that's what it'll be!!
Jul 25, 2002 5:26 PM
Yep, definitely not a warranty repair. I would expect a warranty repair if you had just purchased a wheel or bike, and there was a clear problem with the wheel (wont stay in true, multiple broken spokes--not by misuse). If you've lasted a year w/o problems, it's not a defective wheel. If you've waited a year to notice problems--that's probably your fault, too. In either case, you're probably better off getting it rebuilt, than doing it yourself if you don't have experience---otherwise, you may be inviting future wheel problems.
ok, ill do it myselfPeterRider
Jul 25, 2002 5:20 PM
however, 150$ seems to me 40$ too much, plenty of places sell the pair open pro/ultegra for 199$, and with 14/15 spokes.

I didn't plan to rebuild all the wheel, was just saying that I had other wheels I wanted to build.


Jul 25, 2002 9:15 PM
Even Nashbar's regular price for that wheel (with 14/15 spokes though) is $135, not including extra for shipping an oversized item. Local bike shops usually need to charge more than mail order to stay in business, so $150 actually sounds like a pretty good deal for a single wheel to me.
How come a THREE WEEK wait for spokes?cory
Jul 26, 2002 7:48 AM
The shop doesn't have boxes of them lying around? I've never had to wait three MINUTES.
Nope, spokes break...miposy
Jul 26, 2002 11:03 AM
They should not do this for free. They should charge you for the spoke and the time (but it should be nominal-- under a dollar for the spoke, and under $15 for the repair).

Having said that, they should also be able to do the repair quickly (worst case scenario, overnight).

You have a very common rim, with a very common hub, and they should have this very common spoke length in house.

It is silly that this is taking so long.