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The guys in the shipping dept. are stoned (rant)(7 posts)

The guys in the shipping dept. are stoned (rant)OffTheBack
Jul 24, 2002 10:21 AM
I ordered some parts and tools from one of the well-known mail order bike shops. They shipped my order the same day, and I was really impressed...until it arrived today. I ordered brake calipers, a bottom bracket tool, and a pair of cable cutters. I received brake levers, a cassette tool, and nothing with which to cut a cable (but I'm angry enough to use my teeth at the moment).

Yeah, they will accept the return and send me the right stuff, but jeez...put down the bong for minute and learn the difference between a brake lever and a caliper!

Note my restraint in not naming the company. Peace and good riding.
Just in case- the Cassette tool is the same as the BBSnowBlind
Jul 24, 2002 10:23 AM
if you have campy.
It's a shimano, no such luck. nmOffTheBack
Jul 24, 2002 10:30 AM
re: I've received completely wrong orders and...Akirasho
Jul 24, 2002 10:42 AM
I've attributed it to gluing the wrong shipping label on the box.

99.9% of the time, it's resolved without much hair pulling... but perhaps the worst (at least for me) case was when two disc wheels arrived... when only one had been ordered...

One was tubular (which I ordered) and the other a clincher... and I was gonna race on the clincher... on Tuesday... then notify them of their mistake and make ammends on Wednesday (by purchasing the second disc)... but before I could... I got a phone call early that Tuesday... saying that the order had been flubbed... and the guy waiting on the clincher was in a bind... he needed it for an upcoming race on Saturday... so, sigh I shipped it back tout suite (I thought of how dissappointed I'd have been). I tracked the parcel via UPS and saw that he got it that Friday.

Wonder if I could get someone to send me two sets of Ksyrium SCC's for the price of one...

We abide.

Remain In Light.
Jul 24, 2002 4:57 PM
I use a lot of mail order places, but one thing comforting about Nashbar and Performance is their use of actual catalog numbers. With many of the other guys, you are counting on the order taker to translate your request into the right part. None of them are perfect, and compared to many of you I seem to have excellent luck, but the catalog number thing makes it easier to get the right part and you know for sure if it isn't.
Can work in your favorgrzy
Jul 24, 2002 5:02 PM
Buddy of mine got a $130 pair of pedals thrown in for nadda. They sent the other stuff the next day. He considered the pedals a gift.

Face it - if you're going to be a cheap bastard and shop mail order you're going to take some chances. You probably ordered out of state also so that you wouldn't have to pay tax.
re: The guys in the shipping dept. are stoned (rant)Alexx
Jul 25, 2002 5:00 AM
I ordered the following from a mail-order company:

2 presta tubes
1 cassette
50 15-gauge spokes with nipples
1 95 degree stem

what I got was:

1 presta tube
100 15 gauge spokes, no nipples
1 73 degree stem
1 cassette, with no lockring

When I complained, they sent the lockring, the correct stem, the lockring, and:

1 schrader tube
50 nipples for 14 gauge spokes