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My Experience With - saddlesore.net(9 posts)

My Experience With - saddlesore.netFausto
Jul 11, 2002 3:14 AM
About a month ago, I ordered up a Campy component and an expendable item from saddlesore.net in England. My card was charged immediately for the merchandise. After waiting two weeks, I repeatedly emailed them on the status of my order. I received no response ( about a week of emails ). I then ordered up the component from a US vendor.

About 10 days from my orginal request for status, I received an email from saddlesore stating that they were delayed on this Campy item but have shipped my order complete. The did state that they would gladly accept the item on return and credit me some additional US dollars to cover the inconvenience ( sounded very fair!!) A few days later, the order from saddlesore was delivered.

The one sidebar to this whole story is that IF they had emailed promptly, I would have been glad to wait. Up to that point, I had no ida as to whether or not they would ever ship the item.

For the last two weeks, I have been emailing them to request instructions on where/how to return my item. They have not replied to date.

Bottom line is - I got the merchandise ( but it was weeks later) . Additionally, they do not respond to emails.
on the other hand,...totalcycling.com...JS Haiku Shop
Jul 11, 2002 4:36 AM
has been exactly the opposite in my experience of several transactions. though shipping is $22, turnaround is fast, and their communications usually take 12-24 hours via email.

sorry to hear about your bad experience. i ALMOST ordered some stuff from them about two months ago, then decided to hold off.
yet on the other hand againterry b
Jul 11, 2002 5:12 AM
I'm now 1/2 with Totalcycling.

First order, as you've described. Fast, efficient, correct.

Second order, fast inefficient, incorrect. Ordered three tires - two Fortezzas and a GP3000. Received two Fortezzas and a GP3000. Many, many emails ignored. Decided calling and sending it back would negate the savings. Kept the tire, took them out of my address book.
yikes!JS Haiku Shop
Jul 11, 2002 5:15 AM
many folks here rave about excel sports, but i've had nothing but either mediocre or entirely poor dealings with them so far. guess it's my day to complain about excel, eh?
it must be in the statisticsterry b
Jul 11, 2002 6:59 AM
because Excel has never been anything other that outstanding for me over many, many orders.

I on the other hand do have the only bad GVH story whereas I know you've had nothing but excellent service.
my karma ran over my dogma? nmJS Haiku Shop
Jul 11, 2002 7:12 AM
matter - anti-matterterry b
Jul 11, 2002 1:36 PM
if we ever pass while riding, the universe will explode.
re: My Experience With - saddlesore.netDave Hickey
Jul 11, 2002 5:33 AM
My experiences with Saddlesore were good but I found it easier the call. I had a problem with them not accepting my credit card. Saddlesore did a lot of research for me and found out the problem was actually with my Credit Card company. My CC wouldn't allow overseas transactions with approval from me. Once that was cleared up, my frame was shipped and I received it 4 days later.
ditto with SDealsterry b
Jul 11, 2002 7:04 AM
I actually had my card fail on line during a purchase. called the CC company then and there and their answer was, "you tripped the fraud alert since you don't regularly purchase items from overseas vendors."

actually both of my CC companines have recently increased their fraud sensitivity. I was traveling a few weeks ago, purchased dinner and gasoline in Colorado Springs (I live in NM.) the CC company called my wife to see if my card was missing. they said it's not usual for me to use the card out of state and the first thing a perp will do with a hot card is buy gasoline since there is no verification at the pump. now that's ironic - a CC tripping a fraud alert for charges made while traveling.

guess we should be glad they're overly vigilant.