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positive experience with abici(17 posts)

positive experience with abicinamir
Jun 17, 2002 9:23 PM
So things didn't go badly at all with abici! In fact, they went quite well. We had a minor problem with the front derailleur-- in an ultegra group, they sent me a clamp-on when I requested a braze-on. Clark and I spoke several times about the issue, and we first thought the clamp-on would work if we just removed the clamp.

Upon arrival, I discovered that this would not in fact work. I called Clark, and he was very willing to help with the issue.

I ended up buying a new braze-on derailleur at the LBS which built up the bike, and was pleasantly surprised this afternoon when I got home to find that Clark had issued a credit to my card even though I haven't yet sent in the clamp-on derailleur to him.

Furthermore, the parts arrived on time, as expected.

Overall, it was a good experience-- I'd order from them again without hesitation.

Sounds like you're not the first... When I upgrade my group...spyderman
Jun 17, 2002 10:41 PM
if I don't find something used, I'm gonna give them a try... Can't beat great prices and excellent service...

Thanks for sharing...
Bikesdirect.com (NOT!)John445
Jun 18, 2002 5:30 AM
Can't say the same for Bikesdirect.com. I ordered a new bike with Ultegra components. When it arrived there was a bad link in the chain (unridable). Bikesdirect's reply was "Let your LBS fix it". No attempt to remedy the situation. I ordered a new bike with high level components and expected to receive it in working order. If they can't send me a new chain or at least a new link shame on them. They will never get repeat business from me or anyone who respects my opinion.

Thankfully not all mail order houses are alike. There are more Abicicycles out there than bikesdirect.

John
You want to buy some Enron stock?? nmsprockets2
Jun 18, 2002 6:38 AM
nm
You want to buy some Enron stock?? nmmaddog clark
Jun 18, 2002 7:11 AM
Hey sprockets-Clark Metcalfe here, owner of Abici Bicycle Company.You seem to be unhappy with Abici for some reason.
We would like the opportunity to discuss this with you, and to correct anything that you are unhappy about.
Please call us anytime toll free at 877-510-1036, or -email
clark@abicibikes.com
Might not be Abici specifically...klay
Jun 18, 2002 8:00 AM
I always read unsolicited posts about "a great shopping experience" with a bit of suspicion.

Not acusing anyone of anything but I always have to ask myself if I am being baited into checking out an online shop by someone with a $ interest in my visit.

"You can never be to paranoid" ;-)

K
Might not be Abici specifically...maddog clark
Jun 18, 2002 8:11 AM
Businesses operate to make a profit, so naturally anyone
that has a business has an interest in customers money.
Whatever business you are in pays your wages, they do so
by making a profit from the goods or services they sell.
If you are suspiciuous about positive posts are you equally
suspicious about negative posts?
Might not be Abici specifically...klay
Jun 18, 2002 8:57 AM
Businesses operate to make a profit, so naturally anyone
that has a business has an interest in customers money.
Whatever business you are in pays your wages, they do so
by making a profit from the goods or services they sell.


I agree with this. Unfortunately I don't see what it has to do with what I posted...

If you are suspiciuous about positive posts are you equally suspicious about negative posts?

Hard to say. I would have to say that there is usually something situational that will raise my suspicion.

That is - if I've been a regular on a forum/board like this for a while I will begin to see "regulars". When a "regular' post a positive or negative comment, I will usually take their post at face value. If a newcomer shows up and posts a positive, negative or even a seemingly neutral post, I will question it at first. One typical ploy would be a post form an unheard of party along the lines of: "Does any one have an experience with XYZ Online Bike BonanzaBazaar?" and then they disappear of the forum/board. Seems like a bit of sneaky spam to me.

Anyway, I was just speculating on the motive behind the Enron comment not on your marketing practices. My apologies of you took it that way.

K
While I somewhat agree,TJeanloz
Jun 18, 2002 9:31 AM
While I agree with your assessment of the business spammers (no-one you ever heard of posts: "I had a great experience at XYZ"), this was apparently not the case here. Namir is a respected 'regular' in these parts, not some fly-by-night free advertiser.
I should have been more specific....klay
Jun 18, 2002 9:58 AM
...I was solely commenting on the possible source of the Enron comment in light of Maddogs' response. I myself am not a regular well respected poster round here so wouldn't know Namir if ran up and kissed me ;-) Sorry Namir, no slur intended.

K
Hey Sprockets! This is for you!namir
Jun 18, 2002 11:31 AM
Hey Sprockets:
what's your deal? I don't work for abici, and I never have. I don't know anyone at the company. I'm not trying to put in plugs for them. This is a board people post to for information. If a positive post would steer someone in a particular direction, great. If a negative post someone reads on here saves them from getting the shaft, even better.

Just as people riding in a paceline might want to point out obstacles to fellow riders, I see posting comments about dealings I have had with merchants as a way to point out potential obstacles to other consumers in the cycling world.

Furthermore, I am a college student and a consumer. That makes my purchases more complex, because I am on more of a budget than those who can buy a brand-new Colnago C-40 with full record 10. (not to say I wouldn't want one...I just don't have the cash right now). Therefore, purchases take some research, and in my investigation I discovered that abici had great prices.

I had positive dealings with them. I found Clark at abici to be both willing to answer questions and able to solve problems. He also put up with me when I got a little testy about the wrong derailleur being shipped after a long week at work

furthermore, I resent the implication that I'd be hoodwinked into buying enron stock. I hardly got a raw deal here-- my parts arrived on time, mostly as ordered, and work flawlessly. I saved myself hundreds of dollars. What more could I ask for?

Get some more information before making comments like that.

Bad then good with abiciPatM
Jun 18, 2002 7:54 AM
This is basiclly a repost from an earlier, I ordered a complete ultegra build kit from abici, seatpost and saddle. It took a while to get to me but it did get to me. were there problems - sort of. Other than me being impatient, not really. Apparently they were on vacation after I ordered the stuff and there was no way for them to get in touch with me, so when repeated email/phone calls went unanswered I started to get worried. But, when Clark did get back he called me and said that one way or another my stuff would be shipped that day. Well when I got home that day it was all there, and then the next day it was all there again ! So he did make it right, and with the cost savings over everyone else it was still a better deal to ship back the second box. Would I order from them again ? At the moment I am not in the market for anyhting, but with a little time I think I would give them another chance. Its not like they ripped me off $600! And other than the order taking more time than I was used to everything I ordered was exactly right. And they made efforts to make it right.
So I take it this review for what its worth, give them enough time and you will get your stuff. Don't expect amazon.com type customer service in terms of getting shipping numbers and estimated delivery times and such emailed to you, my impression is they are not that big a company. Sort of like dealing with GVH Bikes, great prices, but they may not get back to you right away. And that is not a slam against either company, you are just dealing with a smaller operation where fewer people wear many hats.
re: Jenson is good as wellcyclejim
Jun 18, 2002 9:03 AM
Just got a build kit from them. Very cheap prices and fast service/shipping. The only problem they are having right now is that they do not always have every part you might need in stock. For example, they didn't have an Italian thread BB, a 1 inch headset, a 12-25 cassette, or a 120mm stem. They do give a discount on the pieces they do not have in stock, but in the end you are slightly penalized because there is no way you can buy the parts at the same price as the discount they give you.
Clark, some adviceweiwentg
Jun 18, 2002 1:04 PM
I was the guy who bought the 105 groupset from you. you need to tell the guys in the warehouse to wake up - they seem to have messed several orders up (judging by forum postings). your prices are great, and next time I order something I'll remember that I might need to be patient, but this shouldn't have to happen. I would point out to everybody that you did straighten it out in the end, but it's cheaper to get it straight in the first place, rather than to straighten things out after the fact.
you could raise your prices a bit, and put the extra money into coffee for the warehouse guys ;)
seriously, I realize that you and the warehouse are on opposite ends of the country. straightening things out is easier said than done, but if you do it, things will work out much better for you.
Clark, some advicemaddog clark
Jun 18, 2002 4:58 PM
Thanks, we are doing our best to improve our service.
cheers, thenweiwentg
Jun 18, 2002 5:22 PM
oh, and get those starship frames back in stock.
re: positive experience with abicidasho
Jun 18, 2002 5:43 PM
Abici does have the best prices and as long as you have a little patience, you will come out ahead as several posters have noted. I ordered 3T Prima bars with my DA grouppo 3 months ago but didn't realize until recently I got Formas instead. Clark could have been testy with me as I waited so long to notify him of the mistake but he sent me out Primas and didn't ask for a penny.