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FALSE ADVERTSING BY WTB (Wilderness Trail Bicycles)(12 posts)

FALSE ADVERTSING BY WTB (Wilderness Trail Bicycles)Michael
Jun 7, 2002 8:46 AM
Hello,

I recently bought a WTB Rocket V Stealth Saddle from WTB (WTB's top of the line saddle). The website stated that the saddle has a CARBON love channel.

When I received the saddle, it did not look like carbon fiber to me, so I asked WTB. They stated that it was fake.

I emailed them and told them to please revise their advertising because it is MISLEADING to state that there is a CARBON love channel when there is NO CARBON at all. They did not respond to me nor did they revise their website.

There are many saddles out there which cost abou t the same or less and have real carbon fiber. I bought the saddle because I believed that there was carbon in it. THERE IS NO CARBON FIBER ANYWHERE.

Mike
Race Face does the same.JS
Jun 7, 2002 8:59 AM
They make a crankset that they advertise as carbon reinforced and my friend actually peeled the Faux carbon stickers off the front, weak.
re: FALSE ADVERTSING BY WTB (Wilderness Trail Bicycles)Me Dot Org
Jun 7, 2002 9:00 AM
If you want to get their attention, you might mention the fact that you will be contacting the Federal Trade Commission. You can file a complaint on line:

http://www.ftc.gov/

Probably best not to mention the "love channel" though...
re: FALSE ADVERTSING BY WTB (Wilderness Trail Bicycles)Michael Lim
Jun 7, 2002 9:24 PM
Thanks. I'll write to the Better Business Bureau and the FTC.
re: FALSE ADVERTSING BY WTB (Wilderness Trail Bicycles)Fender
Jun 7, 2002 9:01 AM
contact the better business bureau or some goverment agency.
sorry to hear about your experience, and even worse, its sad to have bike companies doing this to already tight industry.
bike shoes tooBAi9302010
Jun 7, 2002 10:46 AM
Personally, I've never had a problem with this, but I've seen several people complain about ordering bike shoes (such as the Carnac legends), which state in the product description that they have "carbon" soles and when the product arrives, they just have plastic soles. I guess carbon is a fancy alternative name for plastic, but it can be very misleading when half the shoes on the market have "carbon plastic" soles and half of them have "carbon fiber" soles and some brands don't specify which, they just write "carbon".
Also, for the price of bike parts in the US, you'd think that they would do their best to give the best products possible, otherwise people will just start ordering the same products from Europe, nd for much cheaper (eg-Carnac Legends cost over $200 in the US, while I've seen them in Europe for around $135)
Carbon vs. Carbon fiberPODIUMBOUNDdotCA
Jun 7, 2002 7:02 PM
I think its the consumer not being the smart one here. Look at Shimano's description:
- Carbon fiber-reinforced plate in the outsole
Then look at Carnac's description:
- New UCS 3ev Carbon sole with variable stiffness
compatible with several pedals.
Although these are just bullets of the full description there is a definite difference. People have to pay a lot of attention to this. Carbon IS a fancy name for plastic so the manufacturers are not misleading us. Although carbon fiber is far cooler so I'd go for the Shimano's anyday! But we're misleading ourselves.

I hope this helps,
Nick Corcoran
PodiumBound.ca
good pointweiwentg
Jun 8, 2002 7:49 AM
my friend got - sadly, this was on my recommendation - a pair of Lake CX 201s, advertised by Nashbar as having carbon soles. t'wasn't carbon fiber, of course!
they didn't fit well, so he got a pair of Adidas Giranos instead, and lived happily ever after (well, actually he's only been riding the road bike for 2 months, so it's hard to say).
Return it...PODIUMBOUNDdotCA
Jun 7, 2002 10:34 AM
Simple as that. Write a good letter that doesn't attack them but does state your problem and if they have the ordasity to send it back I'd almost say talk to a lawyer about a class action lawsuit.

Cheers,
Nick Corcoran
PodiumBound.ca
Carbonmpm32
Jun 7, 2002 10:53 AM
Carbon comes in many forms, one of which is loose fibers. These mixed with resin and molded will look like plastic. The carbon tweed-like weave most are familiar with is usually just the top cosmetic layer of the lay-up.
True...PODIUMBOUNDdotCA
Jun 7, 2002 11:22 AM
But if your not happy with a product you have every right to send it back.

Cheers,
Nick Corcoran
PodiumBound.ca
Send it back...zooog
Jun 7, 2002 1:09 PM
Send it back. Demand that they reimburse for shipping both ways and the reports there assess to the FTC. Write(e-mail) the local BBB. Write their phony assess up. Demand 100% satisfaction and do not settle for anything less.