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UPS beat up a bike. what should i do(8 posts)

UPS beat up a bike. what should i doishmael
Jun 4, 2002 6:52 PM
I sent a bike to someone who bought it on ebay and it arrived about two weeks late and it had been crushed. The back wheel which was packed to the side of the bike was pushed into the seat tube and made a dent and the skewer on this wheel was also bent. whats the best thing to do in this situation? It was insured
Go postal. [nm]Ahimsa
Jun 4, 2002 6:56 PM
LOL. Good one A!!!szybki
Jun 4, 2002 7:10 PM
If it's insured just call UPS and file a claim. Hope you're not in a hurry to get your money either.
re: UPS beat up a bike. what should i dodustin73
Jun 4, 2002 7:24 PM
might also wanna get some pics from the guy showing the damage and have those on hand when you file your complaint.

i doubt UPS is gonna be one to admit guilt right away, so you might wanna prepare for a long process, too.

and next time, send it FedEx.
re: UPS beat up a bike. what should i dofiltersweep
Jun 4, 2002 7:54 PM
This is off-topic, but you can't imagine what I had to go through to send a PC by UPS. They completely unpacked it at the counter just to see HOW it was packed. I had it in the original box, but the woman still had to crumple a bit of newspaper and toss it in as if to say I didn't do a good enough job.

The entire encounter made me think they had ruined enough PCs that it required their policy of EXTRA paperwork and a packaging check.
re: UPS beat up a bike. what should i domaximum15
Jun 5, 2002 8:37 AM
They did the same thing to me when I sent my old computer and monitor to my parents -- and they were even packaged in the original containers. UPS insisted on putting the boxes inside another box but no extra padding. Go figure?
re: UPS beat up a bike. what should i dojschrotz
Jun 5, 2002 12:29 PM
In my experience, UPS is short for F*#$-ups. Don't entrust them with anything of value. File the insurance claim and pray for resolution w/in the year.
Now I have to disagree.Spoke Wrench
Jun 5, 2002 1:12 PM
During the time that I owned my own store I received at least 1,000 bicycles via UPS. Know how many damage claims I had? Zero.

There's a lot of detail involved in a decent bike packing job. The axles have to be covered, the fork has to be braced, small parts packaged etc. Bicycle factories do it, private shippers sometimes don't.