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Spinergy won't answer e-mail question, help me!(10 posts)

Spinergy won't answer e-mail question, help me!Breakfast
Apr 2, 2002 10:11 AM
Bad public relations when a company won't respond to customer questions. And it's a simple one.

What's the best adhesive to use on Rev-X wheel to stick a cyclocomputer magnet on without damage to finish or integrity of carbon fiber? Is Super Glue OK?
re: Spinergy won't answer e-mail question, help me!Troyboy
Apr 2, 2002 10:12 AM
I used elec. tape.
re: Spinergy won't answer e-mail question, help me!Dave Hickey
Apr 2, 2002 10:16 AM
I had a pair of Specialized Tri-spokes and superglue worked fine
re: Spinergy won't answer e-mail question, help me!Jekyll
Apr 2, 2002 10:42 AM
I use tubular glue for the magnet and Spinergy's customer service REALLY blows. Been on there for 3 years and no damage to the wheel. Their magnet "kit" is a piece of double sided tape.
re: Spinergy won't answer e-mail question, help me!pmf1
Apr 2, 2002 10:51 AM
I glued a piece of a magnet taken off a wheel sensor on with tubular cement. Its pretty inert stuff and is strong. The magnet has not come off even after several years of use. The advantage over super glue is that if I want to take it off, I can with tubular tire cement. With Super glue, its there for good.

Agree with the other poster that the Spinergy magnet sucks. It falls off after about a week. Not very strong either.
Electrical tapespeedisgood
Apr 2, 2002 12:49 PM
I just taped a generic rectangular magnet to the wheel. Been this way for, let's see, 3 or 4 seasons now. No problems.

I also tried silicone adehesive (caulk), but it's messier and if you leave it on for a while, it's a pain to clean off.
Trek doesn't return e-mail tooliu02bhs
Apr 2, 2002 4:10 PM
Trek doesn't reply to e-mail either.
my Spinergy horror story, and what to do with the magnet....IAmtnbikr
Apr 2, 2002 6:45 PM
first off, why not drill a hole and bolt one on.....chances are fair the wheel eventually will crack......I found cracks eminating from the rivets on two front blades of my wheels, and contacted Spinergy. Well, at least I did send an email. After numerous emails, they finally responded after two weeks plus. They graciously informed me they had a wonderful "no fault replacement/upgrade program" which meant that I could get 40% off list on new product. I decided that I had seen enough of the Rev-X's and felt a spoked wheel was a better alternative than cosmetic surgery, at least at this time. So, I was instructed to have my LBS cut out and send in the serial number tags off the Rev-X's, and upon their arrival, they would ship out the Xaeros I wanted. Cost was $430 I believe. So, I get the wheels finally. Then, like a complete schlong, I managed to wreck the rear wheel decals when cleaning the chain. Not that I wanted to advertise for Spinergy, but I thought "why not replace them" and emailed the brain(less)trust at Spinergy to find out how to get the decals. It took 8 emails for a response, which ended up being like 6 weeks later. Then, they told me to have the LBS order them, and they would ship right out. So, my LBS ordered them, and had to pay up front with a credit card. Two months went by, and you guessed it....no decals. Many more emails, and finally I threatened to post the emails on RBR and MTBR for all to see how wonderful their customer (lack of) service was. Then dear old Eric Stobin, a sales rep, passed the buck off the Jennifer Santel. Then it was a story of their moving, and that delayed the order. Then it was a power outage that caused them to not reply to me, or to ship the decals out. Well, after more friendly emails from me, they finally arrived. I headed my last email to Eric and Jennifer with "anyone know the phone # for Zipp or Lew?". That got a response. I asked them how they retained any customers with such piss poor service, or if they just counted on the one-timers. I told them I prayed nightly that I never had any real wheelset troubles, if it took 2 months to get decals, that maybe bikes would be obsolete by the time I got service on a wheelset and had it returned. In short, yes they pissed me off! Sorry for the rant, but they suck, even if they do have a decent product. Just don't count on any service.....
what I did for real with the magnet....IAmtnbikr
Apr 2, 2002 6:50 PM
was to use epoxy to hold it on.....it worked fine for 5 years until the cracks were seen and I ditched the wheelset.
ThanksBreakfast
Apr 3, 2002 2:16 AM
I bought a pack of round mini-magnets from Radio Shack, I like the electrical tape idea best and that's what I'm going to do.

I hope my wheel never breaks or I need warranty service, Spinergy service sounds awful.