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Customer service is not dead(5 posts)

Customer service is not deadL.O. McDuff
Mar 4, 2002 12:21 PM
A hearty handshake and pat on the back to Graber/CycleOps. After riding on the trainer yesterday, wiffey asks; "What's this oil on the carpet?" Oh sh--!. My Fluid2 had a leak in the resistance unit.

Called customer service this morning said they would get a replacement out today. After arrival, I will send back my unit with shipping pre-paid.
re: Customer service is not deadraboboy
Mar 4, 2002 12:55 PM
Excellent to know. I have their Fluid2(not that I am EXPECTING it to spring a leak). How many hours would you say you spent on it?
re: Customer service is not deadL.O. McDuff
Mar 4, 2002 1:09 PM
About 120 hours. It started leaking on Sunday. I called my LBS who said that they have never had a report of a leaking unit. My neighbor has a CycleOps Fluid trainer from a couple of years ago, he has never had a problem.

I would buy another CycleOps in a heartbeat.
Well...KEN2
Mar 4, 2002 12:57 PM
What, they didn't offer to replace your carpet too? :>)
No, but the offered to send a pink Pantani throw rug. (nm)SnowBlind
Mar 4, 2002 7:19 PM