|Customer service is not dead||L.O. McDuff|
Mar 4, 2002 12:21 PM
|A hearty handshake and pat on the back to Graber/CycleOps. After riding on the trainer yesterday, wiffey asks; "What's this oil on the carpet?" Oh sh--!. My Fluid2 had a leak in the resistance unit.
Called customer service this morning said they would get a replacement out today. After arrival, I will send back my unit with shipping pre-paid.
|re: Customer service is not dead||raboboy|
Mar 4, 2002 12:55 PM
|Excellent to know. I have their Fluid2(not that I am EXPECTING it to spring a leak). How many hours would you say you spent on it?|
|re: Customer service is not dead||L.O. McDuff|
Mar 4, 2002 1:09 PM
|About 120 hours. It started leaking on Sunday. I called my LBS who said that they have never had a report of a leaking unit. My neighbor has a CycleOps Fluid trainer from a couple of years ago, he has never had a problem.
I would buy another CycleOps in a heartbeat.
Mar 4, 2002 12:57 PM
|What, they didn't offer to replace your carpet too? :>)|
|No, but the offered to send a pink Pantani throw rug. (nm)||SnowBlind|
Mar 4, 2002 7:19 PM