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Bitch reps.(6 posts)

Bitch reps.O
Mar 2, 2002 5:31 AM
As a shop worker, I find dealing with most manufacturers reps. to be a pleasant experience. But, there are some companies such as Mavic and Trialtir (the distributor for Colnago, Northwave, Limar, and Biemme) who I just can not stand to deal with. Both distributors employees, in general, both display at times display ranging attitudes of indifference, condescension, and even argumentativeness. Any opinions about reps. and your likes and dislikes.
re: Bitch reps.bn
Mar 2, 2002 6:29 AM
many are independent contractors, handling several brands.... they are usually good to deal with
Trialtir repslonefrontranger
Mar 2, 2002 8:14 AM
Trialtir is a very 'special' case, let's say. I cannot believe they stay in business. One of their reps tried to tap and face my SO's Dream frame when it came in, because it was the first Colnago frame they had received and the shop was still too new to have gotten their hands on the frame tools. We sort of figured the guy had the skills he claimed.

What a total debacle that turned out to be. Dude tried to thread the tap in the wrong direction on the driveside, got it offline and would have probably gone ahead and sheared it through the BB shell had the shop owner not seen the trouble and stopped him. Fortunately the frame wasn't a lost cause, but the guy was an UTTER tool about it, too. The shop owner never let him touch another bike after that.

But you're right; 99% of the reps are pretty swell fellas. Our Kenda rep was not only a great dude, but a longtime supporter of my women's team, and became a good personal friend as well.
re: Bitch reps.fuzzybunnies
Mar 3, 2002 6:53 AM
Most of the reps are pretty cool but I find the litespeed rep to be a snobbish bastard, the shop owner constantly asks for opinions on road bikes from me, in front of the rep, has the only other person that understands road bikes in depth at the shop yet the rep continues to ignore me. The K2 rep can be a little pushy at time since he's an independent rep but he definatly gets results and is always pleasent to talk with, also helps with some of the local racing so he actually concerns himself with the sport. But the biggest hassel is dealing with the shimano people who have to be the slowest most annoying people to talk too. Russ
re: Bitch reps.DINOSAUR
Mar 3, 2002 7:45 AM
Over the years I've stuck a good relationship with the owner of my LBS. He does not like dealing with Shimano either. Must be something behind it...
re: Bitch reps.CAAD5 Kid
Mar 3, 2002 3:24 PM
I think it all comes down to who it is.....99% of the guys/gals are awesome people who are willing to go a long way to help you and in turn they know you're gonna promote their product(s). Then there is always the exception but most of them don't stay around too long because the parent company releaises..what a tool they are and the lack of results they are getting. At my shop we see the reps alot (we're a big company...4 stores and a warehouse) and in my store i see the reps at least once a month if not more.....if the outside rep sucks..call your inside rep and tell em what a tool the outside rep is....they'll do something in short order.