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donohue custom bikes(9 posts)

donohue custom bikesscruffyduncan
Feb 27, 2002 8:10 AM
A while ago somone reccomended donohue cycles to mr on this forum, are you out there?, I have more questions. Anyone else who has experience of them please reply.

re: donohue custom bikesMJ
Feb 27, 2002 8:35 AM
yep - still here
re: donohue custom bikesscruffyduncan
Feb 27, 2002 8:47 AM
hello there,

I've had no reply from emails to them. After test riding and looking at several bikes I've realised quite how good their prices are. I've called them to get updated prices and tried to get over the surliness. Could you give me an idea of how long it took you to get your bike?, how light are these frames?, what's the geometry like?, is your's still great to ride?.

Thanks again
re: donohue custom bikesMJ
Feb 27, 2002 9:11 AM
1. emails are picked up (rarely) by one guy who can't cope (telephone is the only way to deal with them - say Hi to Ken - or ask to speak to Paul Donohue himself)
2. as you may know customer service is not a strong point here - it's like you're doing them a favour or something - surly indeed
3. the previous links covered the delays in delivery - it took a while - they finished the frame quite quickly but couldn't source the parts for over a month, maybe longer (can't remember) - there were problems with the delivery which were eventually rectified (the rear mech and skewer were damaged - the chain was in a figure 8 - the rim tape was put on by a blind person) to my satisfaction - but I am very, very persistent
4. my frame is light - I haven't weighed it but, after comparing it to Muncher's road ride he and I reckon it's 21 lbs or so (it's a cx bike)
5. it's a cx bike - the BB is little high but you get used to it and I don't even think about it now - the geometry fits me like a glove - I've done lots of miles on and off road - it has performed well with fast, hilly club rides and long solo muddy single track - it's an ideal commuter - haven't ridden a road or mtb. model
6. the bike is everything I want in a bike and it's perfect for me - I hardly ride my mtb. (Specialized Stumpjumper) anymore - and I don't see the need for a dedicated road bike - I reccomend Donohue to anybody (including you) who's even semi-serious cause I think it's a fantastic deal from an independent dealer - I'm still pleased with the bike 9 months and over 4000 miles later - there's nothing I would change about the bike

my conclusion - the customer service sucks; the product is great (that's what Timmo, another sometime poster thinks as well - he replied in the previous links)

come back if you have more questions - glad to meet up for a looksee at mine (I work in EC3 live in NW5)
re: donohue custom bikesscruffyduncan
Feb 28, 2002 2:04 AM
thanks again, I may take you up on the offer of a butchers at your bike, after my holiday next week.

What's your preferred London bike shop?
re: donohue custom bikesMJ
Feb 28, 2002 7:17 AM
I'm a recent convert to Condor plus it's on my route home which is helpful on Wednesday nights - sweet shop - but I'm closest to Yellow Jersey in Camden (home) and their sister store in the City (work) and they also get my passing trade

having said that I used to live in Wandsworth and frequented the Wandsworth and Waterloo branches of Evans - in a pinch I've resorted to Action Bikes for quick, small stuff (mostly tubes etc)

but the best value, no high end English cycle shop I've come across in London is Roberts Rebuilds in Hornsey (across form the Police Station heading towards Ally Pally) - it's not high end by any means - but it's great value and customer service; they sell used bikes and have proficient mechanics who know their trade despite not being conversant or stocked in high end kit - it's where I send new converts and people who aren't fussed about flash gear

for the best deals I'd buy used (Loot - beware teenage crack thiefs) or from Condor - for best bicycle I'd go with a Donohue or a Condor

what about you - where do you frequent?

any time you want a butchers I'll be on the dog and bone here
How about a picture?boneman
Feb 28, 2002 3:20 AM
MJ, how about posting a picture of the bike? I ended up getting a road frame from Corrado in Liverpool and a single speed from Chas Roberts. Neither were a bargain at about £800 each but they're both well made and fit as you would expect from getting fitted.

Sounds like you're commuting on the bike and rolling up the miles. You hook up with muncher for rides down in Guildford from NW5? You riding down, training it or driving?
How about a picture?MJ
Feb 28, 2002 7:05 AM
if you do a search I've posted pictures here before - I'll post a piccy from home tonight

I train down to Guildford and ride from there - the countryside is a nice change - it's great to see green things - I imagine the ride down is doable but unpleasant - get enough of that in my commuting life
re: donohue custom bikesTimo Vennonen
Feb 28, 2002 5:23 AM
Hi there,

MJ already told the story about the customer service...

I've got two Donohue bikes, a mtb and a road rig. Both are nice bikes, but the purchasing process really wasn't a joy. I don't mind if producing the bike takes three months or more, but why promise it in five weeks in the first place?