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Warranties(8 posts)

Feb 19, 2002 11:07 AM
Between Trek and Cannondale, which company has the better customer service when it comes to correcting defects,broken frames etc. I know both companies claim that they have lifetime warranties on their frames but who gets the job done quickly and well and with the least amount of hassle.
second hand opiniontarwheel
Feb 19, 2002 11:35 AM
I can't speak from personal experience, but my brother has a carbon fiber LeMond (same basic frame as TREK carbons but different geometry) that has had to be fixed a couple times in the 4 years or so he has owned it. TREK honored the warranty both times, no questions asked. In one case, the BB shell had to be fixed or replaced, and they repainted the entire frame at no cost. The other time involved the drop outs, and they fixed that as well for no cost. My brother did have to pay the LBS to dissemble and reassemble the bike, as the factory needs a stripped down frame to work on them. Anyway, my brother is very pleased with TREK's warrant service. My problem with TREK and LeMond (and Cannondale) is the geometry of their frames is all wrong for me.
got some 1st hand experience with C-daleC-mond
Feb 19, 2002 12:55 PM
screw those guys. I liked their product but then I broke a swingarm of a cannondale jekyll. I am a 135, and broke an I beam shaped piece of al an inch wide in 2 spots. It broke into pieces. Warranty- thought it would be no big deal, no such luck. They did not have another one just like it around so upgraded me to this years model. Fine, but then I had to pay $100 for the piece. I worked in the bike shop at the time also.....the c-dale rep was just a jerk. Yeah I raised hell about it too.

I have heard good things as well, but due to my experience and my buddy's I am staying away from c-dale for life.
about the cannondale. You were not at fault????Barnyard
Feb 19, 2002 2:17 PM
yeah, warranty explicitly says no huckingnm
Feb 19, 2002 3:29 PM
135lb coming down a 1.5ft. log? I believe there was a crack inC-mond
Feb 19, 2002 4:42 PM
the al.

Perhaps if I was a 200lb guy I would think differently and be easy on my equipment. I believed that c-dale was a quality product that would comply with me- I don't deny that I was hard on the bike.

Of course road bikes are a bit different, you are not going to break the chain stay in half or anything without a major crash. Just have to watch for cracks, and if you have a shop that is in good with the c-dale rep, or a good c-dale rep then I don't think you will have any problem.
re: WarrantiesElefantino
Feb 19, 2002 3:07 PM
My Trek OCLV frame wasn't repaired under warranty because it was broken in an accident. But having it repaired was easy. I was told at the outset that it would take four weeks, and I was charged dealer cost (because of my relationship with the LBS).

Bike was delivered on time, quality work.

Second hand experiencejagiger
Feb 19, 2002 6:09 PM
I bought my C'dale used on this site & I found out later that the warranty does not extend to 2nd owner.

C'dale did send me touchup paint for free, which I was impressed with. I'm glad I called too, as my LBS "hot shot" blew me off, telling me they didn't have any & to use nail polish. Thanks, but no thanks to LBS turkey, C'dale stepped up. Hopefully no frame issue arise wctbl