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Trek Customer Service(7 posts)

Trek Customer Serviceamadablam
Jan 15, 2002 5:42 AM
just wondering if any of you guys have any experience with Treks customer service, if so I would like to hear you experience as i am having a terrible time trying to get touchup paint for my 5500
Jan 15, 2002 9:16 AM
I had a very positve experience when I needed a rear dropout replaced (they did it fast), but totally blew me off in regards to the finish issues for which I had a warranty claim. They let enough time go by then said it wasn't a valid claim anymore. Seems like touch up paint would be a no-brainer. You really need to verify things through your shop and the Trek sales rep. - some are good while others are flakes. You need to figure out which you're dealing with and turn up the heat. Ultimately Trek does painting in volume and a little bottle of touch-up isn't high on their priority list.
Jan 15, 2002 10:16 AM
a good shop should be able to make sure Trek comes through.
Carbon Red 5500 touch-upJohn in Madison
Jan 15, 2002 10:44 AM
Here in Madison, right down the road from the Trek factory, we have a factory-owned store. I have a couple of dings in the paint (carbon red) of my new 5500 and asked about a fix. They suggested the only good fix would be to totally dismantle and repaint. Anybody familiar with this finish knows it's relatively soft, prone to chipping, and with the pattern, impossible to match. Very cool looking though.

The alternative is to get some Tester's model paint that's a fairly close match and make the dings look a little less noticable. --John
Carbon Red 5500 touch-uppmf1
Jan 15, 2002 1:38 PM
That's what I was told by the Kestrel people ... get some Testors model paint.

Unfortunately, this stuff is hard to find. I guess kids don't build models anymore.
Jan 16, 2002 2:09 AM
Thanks to all of you who took time to reply. I have tried two main Trek dealers here in Ireland, but to no avail. I guess they dont value my custom anymore, even after buying many trek bikes over the years from them. I know touch up paint is only a small gripe but being such a small issue you would think it easier for trek to resolve. Anyway I now think I will finish the winter on my 5500 and get a respray coming into Summer. Also I will seriously reconsider my brand loyalty when considering my next purchase
. Thanks again

P.S. Anyone have any info on respraying oclv?
Go directTriBuddha
Jan 16, 2002 9:03 AM
I had a warranty isssueand went direct, then you can also ask them about OCLV repaint. They now have the custom paint program, so maybe can get a complete new look. BTW they were very helpful when I called, and they replaced my old frame with a new one no problem, even got a bit of an upgrade!