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is a real company?(10 posts)

is a real company?ET
Dec 17, 2001 9:06 AM
I ordered a front bike light around two and a half weeks ago on their web site (alternately called Mud, Sweat, & Gears). It has not yet arrived. They were supposed to send me an email confirmation within a day or two of the order, and they didn't. I tried to call a few times this morning and there's no answer.
re: is a real company?morrison
Dec 17, 2001 9:18 AM
Don't quote me on this, but I think is run by BikeUSA, which is a San Diego LBS chain. They just were purchased (last week or the week before), by a national chain, and I cannot remember the name. My guess is this is causing some sort of a backup in deliveries.

I looked up the retail store's telephone number; they may be able to help you out: 619.283.4500.

Good luck
called your no.ET
Dec 17, 2001 10:20 AM
The guy said they're not related at all to the internet order company. If the light is on its way, it would be a shame to cancel, but there seems to be no way to verify anything. Might just have to call the credit card company and cancel.
sorry . . . , I tried :)morrison
Dec 17, 2001 10:58 AM
re: is a real company?BikeUSA
Dec 17, 2001 9:26 PM
BikeUSA, the shops in San Diego, were bought out by Performance on Monday Dec. 10. BikeUSA was not connected in any way to I work for the shop so this is all true info.
re: is a real company?Dave Hickey
Dec 17, 2001 11:39 AM
Mud, Sweat and Gears is a company located in Oklahoma. I've never ordered from them but they are real.
re: is a real company?mja
Dec 18, 2001 5:35 AM
Yes. An Oklahoma-based operation. And I have ordered from them: They are slow! Real slow. But you will get your stuff.
Obviously not.grzy
Dec 18, 2001 12:49 PM
Probably some guy operating out of his garage in Fargo, North Dakota.
my experiencetarwheel
Dec 18, 2001 1:50 PM
I also ordered a light system (Planet Bike) from them but it was out of stock. I sent them several e-mails inquiring about the status of my order before they finally responded. They didn't know how long it would be before my order could be filled, so I cancelled it. I bought another light system, and then got an e-mail and phone call about a week later from telling me that the lights had come in. Unfortunately, I no longer needed the light by then.

They have a great web site with lots of information and good prices. I will probably order from them again in the future, just not something that I need right away.
my experiencepaper warrior
Dec 18, 2001 2:11 PM
My fave bike retail site since they list no name retro and marginalized stuff n every conceivable outdated size that nobody else will carry because of not enough markup. I inquired to Cambria once and the rep told me why should he carry something nobody will buy.
Also my experience is Mud's shipping charge is a little high probably because they have to bring it in from the warehouse in Taiwan, :-)