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Shipping Bicycles using UPS???(3 posts)

Shipping Bicycles using UPS???Tom P
Dec 3, 2001 3:41 PM
Recently I sold a bike on-line, all went well until the buyer received the bike. It looked like ups towed it behind the truck all the way accross the country. The bike was a Trek 5200, at some point one of the axles punched a hole in the frame. I had it insured, and packaged better than when it left the factory, but ups denied my claim, saying that "something inside the box damaged the frame" and they maintain that ALL the bikes they ship are inadequately packaged and are not covered by the extra insurance (which they are happy to sell) I'm just wondering how many others have had their bikes destoyed by UPS and had their claims denied?

Any other HORROR stories from shipping with UPSme
Dec 3, 2001 7:07 PM
MY bike was run over by a fork lift truck. UPS denied they own a fork lift truck!! They really suck. They will be rough with it. They will be many days late. There tracking will show it is on the truck or at the depot but they will never be able to find it. They really suck. Best bet if you must ship with them in a box is to go to Home Depot and buy the cheapest piece of 1/4" plywood, cut it to the size of the box and line the sides with the wood. Need two pieces of course. The weight makes no difference as it is estimated above a certain box size and goes buy a different rate.
I'm still in therapy because of themcyclinseth
Dec 4, 2001 7:11 AM
In 97 I took my bike down to my local shop to have them pack and ship my brand new bike to Montana for a tour. I watched them pack it. I thought they did a very good job. Bubble-wrap everywhere, reinforced the sides with extra cardboard, spacers in the dropouts. When I got to montana and recieved the box it looked like they backed a truck over it. The box was torn to shreds. I took the bike out and immediately noticed that many things where missing, pedals, computer, skewers, assorted tools. Then I noticed I had a brand new crack along my top-tube, about four inches long and the width of my thumb nail. I got a new frame but they did not replace the stolen items. Thanks UPS
I had a better experience shipping FedX, but that was just the frame and fork. If I had to ship my bike, I'd probably strip it completely down, ship the frame/fork, components and wheels all separately.