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UPS or FedEx for shipping frameset???(11 posts)

UPS or FedEx for shipping frameset???LacticBurn
Dec 3, 2001 10:29 AM
I'm wanting to insure and ship a frameset... Should I go UPS or FedEx? Any horror stories that went
unresolved with either?
re: UPS or FedEx for shipping frameset???mackgoo
Dec 3, 2001 10:55 AM
I've had good results using both. I'm going to try USPS this time around.
I work for FedEx but here's what I suggestDave Hickey
Dec 3, 2001 11:46 AM
If the truth be known, either company is fine. As a general rule, here is what I suggest.
1. Pay for the fastest service you can afford. There is less chance for damage. Air will be safer than truck.

2. Ship on a Monday so your receive by the weekend. More damage occurs on weekends than weekdays.

I've bought alot of framesets and shipped via both(and the USPS) and haven't had damage yet.
Go UPS . Fedx is big $$$High Gear
Dec 3, 2001 5:10 PM
I have sold 4 bikes in the past and shipped UPS with no problems. Pack it well and put in extra cardboard on the sides and if it's a good frame use some pipe insulation around the tubes. Also get some of those plastic dropout protectors from the bike shop to protect the rear triangle and fork.
WrongDave Hickey
Dec 3, 2001 6:39 PM
Compare UPS ground vs FedEx ground. FedEx is 25% cheaper
Sorry , I must have been quoted an Air price .High Gear
Dec 4, 2001 2:19 AM
re: UPS or FedEx for shipping frameset???tr
Dec 3, 2001 6:11 PM
I've recieved from both with no problem. I like the advise that the fed ex employee gave you.
re: UPS or FedEx for shipping frameset???union hater
Dec 3, 2001 8:25 PM
Ship FedEx, They are effecient, friendly, and non-union and proud of it! All the employees are on the ball. They are open on weekends, They will ship to a depot location for a hold for pick up at your conveince of time till 8:00pm every day. UPS is only marginal if you have a loading dock and are open during the daylight hours. As one should not blame the messenger, don't blame the driver either. The UPS internal operations is a nightmare of total cluelessness and is the cause of the poor service. If you ship to a home address, all bets are off, they really suck... FedEx is worth the added cost.
UPS trashed my bike, Fed didn't, my story in an above post. nmcyclinseth
Dec 4, 2001 7:17 AM
re: FedEx Ground HorrorGary M
Dec 4, 2001 9:45 AM
I used FedEx Ground last summer to ship my bike to New England from Colorado. It made it fine- arrived in about 5 days. But the return trip was a nightmare- my bike disappeared and after 7 days, I got pretty concerned. You can track a package on line and their web site showed that my bike had made it to the local distribution center and was on a truck for delivery. I expected it that night but it didn't show up. After a couple of days of no show, I put a tracer on it but customer service was useless. Finally I decided to go find the bike myself and went to the local FedEx office where I originally shipped my bike from on the outgoing leg. They directed me to a facility at the airport and disclaimed any ability to help with Ground shipments other than take them in. When I got to the location they directed me to, I was told that the Ground facility was in yet another location a mile or so away.

When I arrived at the facility, they seemed disorganized and confused. Clearly, they didn't get many customers at the facility and were surprised to have one show up. They couldn't find my box and started asking each other if anyone had seen a bike box come in. Finally an employee on his way out the door for lunch said he had seen something and went in the back and came out with my bike. The bike was fine but I couldn't help but wonder what they were doing with it. Did someone stuff it in a corner hoping it wouldn't be noticed? Total elapsed time: 13 days from when I shipped it.

I got my money back from FedEx but wouldn't use them anytime soon. My take is that they haven't fully integrated the ground business which they acquired (it used to be RPS). I suspect they will get it integrated eventually but I'll try UPS next time.
re: FedEx Ground Horrorpmf1
Dec 4, 2001 1:41 PM
I had two C-40 frames shipped from Italy to the U.S. FedEx. I'd been waiting for them for months and was understandably anxious to get them. They got hung up in customs in NJ for two weeks, FedEx was little help. I damn near drove up there. I'd think DHL next time.

The frames were in perfect condition. If they're packed right, no shipper will be any better than another about care. Personally, I've always had good luck with UPS. They're much cheaper too.