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Follow up on Total Cycling service(7 posts)

Follow up on Total Cycling serviceMilesof Smiles
Nov 30, 2001 10:16 AM
After a 4 businesss day wait I did hear back from Mike at TC without having to email again:

>re the 32H front hub and front derailleur. I can give a full credit
for the derailleur, plus return postage and exhange the front hub. Sorry
about the delay in getting back.
We do not have 34.8 clamp on fronts.
Regards, mike
Total Cycling

There ya go. I felt 2 full days was adequate of a wait before posting negative feedback, but I guess not.
It's frustrating when an order from over seas arrives with errors, but the important thing is a willingnes to fix the problem.
this may or may not help...dupe
Nov 30, 2001 10:28 AM
buti have a shimano front derailleur clamp (size/model - not sure but i could look) with a campy braze-on derailleur.

works well for me.
Full exchange is great but...Crankist
Nov 30, 2001 11:45 AM
...shipping the wrong F.D. knowing it's incorrect and keeping you waiting 4 days for a response could only equal below avg. service at best. I think I'll remain with domestic suppliers.
Pardon me, but...Trent in WA
Nov 30, 2001 4:02 PM
I didn't see any indication in either the original post or in Total Cycling's response to indicate that they deliberately shipped the wrong derailleur, nor any sense they had anything to gain by doing so. I haven't done any business with Total Cycling, but I've never found them less than prompt in responding to questions I've asked them, and have in general found the customer service from overseas suppliers equal to that of American firms. Even good, small companies go on holiday, or have server problems, or get email-bombed from time to time.

Pardon me, but...excuses bite!Crankist
Nov 30, 2001 5:49 PM
Well Trent, poor "Smiles" did order a 34.8 F.D. That they sent the incorrect one and don't have any in stock, nor are they attempting to rectify, suggests to me that they opted to try to close the order out with what items they stock - gaining an order they might otherwise not get. Perhaps Miles could offer his thoughts. As far as correspondence overload well, that's an excuse I've never been able to give on my job, nor would I want to. Good service means that you get the job done on time -period. I think that we suffer through a lot of crappy service only because customers tolerate it.
There are many suppliers which want our business and are willing to offer good service. Why not honor their efforts with our business? I do.
Full Business Regards, Mike
Pardon me, but...excuses bite!tr
Nov 30, 2001 7:09 PM
I don't think you should assume that they tried to get an order that they wouldn't have gotten otherwise. I ordered a rec group (with irregular crank length) and recieved everything just fine in three days. There are several people here who have had good experiences and even recieved international phone calls. No one is perfect and i don't think there are perfect suppliers here in the USA either.
Pardon me, but...imperfection rules!Crankist
Nov 30, 2001 8:02 PM
OK tr - , it can be unwise to make assumptions. I am happy that your experiences with them were just fine. But if, as you say, all I have to look forward to is imperfect service, then it might as well be domestic.