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Sound off with your Gunnar love!(8 posts)

Sound off with your Gunnar love!DoothaBartman
Oct 23, 2001 3:59 AM
The few times I do visit the message board, I can never resist mentioning a Gunnar frame and build to posters wanting advice on what high end bike they should buy while keeping their bill under 2500 dollars. I'm continually amazed at the quality of my Gunnar's ride, and I feel like I should tell the whole world to use their pocket change and pick one up, but the very fact that most people in the bike world snicker when you tell them your frame cost 600 keeps me from speaking out as blatantly as I would like in Gunnar's praise. It's like we've got a price tag mentality in this world. Something is obviously going to be cheap quality if the price is cheap, and if a rig doesn't total up to a few grand it's not of "high end" quality.

I was just wondering if there were any other Gunnar riders who feel as though they're in a select club of lucky individuals that spent very little money and came away with a superb ride, almost as if we're in a higher class club above those with Litespeeds, Merlins and the like.

I love my Gunnar, ugly stickers and all, lets tell the community how awesome our bikes really are!!!
Not exactly...Cliff Oates
Oct 23, 2001 5:21 AM
From a letter being sent to Richard Schwinn today:

Dear Mr. Schwinn,

I have a defective Gunnar Crosshairs frameset and I am having difficulty persuading your company of that fact. If I measure the distance from the seat stay to the rim with a caliper, the rim is 3.7 mm closer to the left seat stay than the right. There is a similar offset relative to the chain stays. This was measured using a wheel that is properly dished and trued according to my truing stand and dishing gauge. The misalignment of the frame is very visible to the eye and the owner of my local bike shop, Chuck Tyler of Dublin Cyclery in Dublin California, can confirm this for you. Since the bike is a bit more sluggish than the motor, I am guessing that the alignment is affecting performance as well.

I ordered this frame in late August, received it on September 6th and immediately saw there was a problem when I put a wheel in the frame. Unfortunately, that was after the bike was nearly built up and not at the beginning of that process. The frameset was returned to Gunnar the following week to allow Gunnar to evaluate and correct its alignment problem. I received the frame back from your firm Thursday October 18th accompanied by documentation that states there is nothing wrong with it. A verbal comment was made to Dublin Cyclery that nothing was done to repair the frame. I find that interesting since there is now a hairline fracture of the paint on the brake bridge, others around the bolt hole on the brake bridge, and a considerable amount of paint is missing from the inside of the dropouts. Someone did some wrestling with this frame. An observation was made by one of your employees to my LBS that Gunnar frames are not constructed to the same standards as Waterford frames. Of course they are not. I do have minimal expectations though, one of which relates to the frame being at least visibly in alignment. The frame is still out of alignment by the amounts I indicated in the first paragraph, and I find myself growing very frustrated with this transaction. I have enclosed two photographs that attempt to show the misalignment. Please note the apparent centerline of the wheel and compare that with the holes in the brake and chain stay bridges. According to my calipers, those holes are indeed centered. If you require additional photographs I can readily publish high-resolution images to my web site.

I have put more than 4000 pleasurable miles on the Waterford 2200 that I purchased from Dublin Cyclery in August of last year. The Waterford replaced a Bianchi that was damaged beyond repair in an automobile accident. I took the opportunity to upgrade as long as they were partially paying and I am very pleased with this frame. My experience with the Waterford influenced my selection of the Gunnar to replace a Bianchi cyclo-cross frameset that was also purchased in 2000.

I am very disappointed by the obvious flaws in this particular frame and I am at a loss to understand why a defect that is so visible has not even been acknowledged let alone corrected by your firm. What do we do next?
Not exactly...MJ
Oct 23, 2001 5:50 AM
good luck - that sucks - hopefully it will be a good ride in the end

you should post this link top their website
Oct 23, 2001 6:32 AM
You might want to try e-mailing Richard Schwin a link to this web page. It may piss him off but it sounds like he deserves it based on his companies poor customer service.

Good luck.
Very well written letter, keep us updated. Now a few words...MB1
Oct 23, 2001 6:50 AM
I am very pleased with the quality of my Gunnar frame, a Street Dog. It is everything I hoped it would with the clear exception of the worst decals I have ever seen on a quality bike.

Should I care about decals? Normally I wouldn't since I expect to ride in the dirt a lot but it isn't even 2 months old and they are looking trashed. There is something to be said for pride of ownership, having the bike look good for a while is part of that pride. I amazed at how delicate the Gunnar decals are.

Nice ride though.
The frame...Cliff Oates
Oct 23, 2001 7:17 AM
isn't clearcoated, so the decals are going to be history soon. They're improved quite a bit this year although the fonts are funky in the extreme.

Other than the alignment problem, the quality of the Gunnar is fine. Welds are good, paint is good, the ride seems good (I've gone for a total of 4 rides on it now -- my broken left wrist really appreciates the power of canti brakes). Customer service sucks though, but my LBS owner tells me that Richard Schwinn is very receptive to customer inquiries. I hope so, because at this point I want the frame replaced.
Clear Coating?Me Dot Org
Oct 23, 2001 8:40 AM
Has anyone ever clear-coated a frame on their own? How difficult would this be to do?
re: Sound off with your Gunnar love!Leisure
Oct 24, 2001 3:12 AM
I just got a Gunnar Roadie and I love it too. Sorry Cliff, it sounds like you got a raw deal; hope it works out. My LBS actually suggested to one customer that if you wanted to make a Gunnar cyclocross you'd probably still be better off with a Roadie frame as Gunnar's Crosshairs frame is supposedly not as well put together, perhaps because it's produced in small volumes so it's a small priority. That's no excuse for Gunnar/Waterford as much as an option for you. Ask 'em.