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Is my frame ruined?(18 posts)

Is my frame ruined?flipside
Oct 22, 2001 7:49 AM
I recently had my bike serviced, it appears that the shop clamp the bike stand on the seat tube because there's scratches on the tube and i can't get them out, there thru the clear coat,plus 1/4 paint chips under both seat stay. I've read that only after week a steel frame is expose it will start to rust(I have a LeMond Zurich) Can the structure of the frame be damage if clamp on to the seat tube? What can I do?Go back to shop and ask for replacement since the frame has lifetime warranty? thanks
Probably not, butFlava
Oct 22, 2001 7:52 AM
If they scratched up your frame they should be held accountable. Also, you may want to find out why they didn't simply clamp to the seatpost.

Touch up the frame blemishes and you should be OK.
definately go back to the shopColnagoFE
Oct 22, 2001 7:54 AM
It's probably gonna be your word against them though since you didn't notice it at the shop. They might think you did it. Hopefully the monkey that clamped it there--without padding to prevent the chipping eve--will admit it. Good thing he didn't crimp the seattube. Good ole steel. A beercan AL frame may have just collapsed in the workstand if you clamp it there.
definately go back to the shopTJeanloz
Oct 22, 2001 8:05 AM
I wouldn't make a special trip to the shop, but I'd mention it on my next visit. In this day and age of light frames, it's very rare that any frame gets clamped by the tubes anymore. In terms of damage done, there's almost certainly none beyond cosmetic. But it would be helpful to the shop for you to point out this infraction to the service manager.
If You're Sure....grzy
Oct 22, 2001 8:50 AM
I'd raise hell with the LBS if you are SURE that they did it and the sooner the better. There is absolutely no good reason why a quality LBS should do this to ANY bike. Obviously they have a slacker in the shop. If the owner/manager doesn't care and offer to make some sort of amends then it's off to search for a quality LBS. At every opportunity I'd also warn everyone I knew to avoid the shop at all costs. We have a local shop that is refered to as "Evil XXXXXX's" and is struggling - no shop is "owed" an existence. I would agree that most likely your frame is OK, but there is no reason why you should put up with this - think of what it would be like if a car dealership did this to you. You'd be getting some free paint work.
Now that I think about it...TJeanloz
Oct 22, 2001 9:03 AM
We had a situation much like this one at our shop. A woman bought a Bianchi Giro for "Ride the Rockies" (2000 model- powder blue), and on her 90 day checkup, we somehow scratched the paint- to this day we don't know who did it or how it was done, but we acknowledge that it could well have been our fault. It was a tiny scratch that took me 1/2 an hour to find, but the woman was furious. Irate. It was like we had killed her child or something.

Anyway, she's demanding that we make it right. And sometimes, you've got to take one for the team, so we decide to replace her frame. We arrange everything, and she decides that she doesn't have enough time to do the swap before Ride the Rockies, so she'll bring it in afterwords. A week after Ride the Rockies, she comes in to buy some clothing or tubes, and we ask when she wants us to take care of her frame. Her reply? "Oh, it got scratched like 10,000 times during the ride, so that little one you guys did is no big deal."

So we had worried for a month about how we were going to make things right with this lady, and they just sort of made themselves right...
Boy, TJeanlozMel Erickson
Oct 22, 2001 9:16 AM
where is your shop? I want to buy from you! I can't believe you would consider replacing a frame for a scratch it took you a 1/2 hour to find!

Flipside, if this isn't just a troll, just get some touch up paint and fix the scratch. You'll need the paint for the next scratcy YOU put in and the next and the next, ad nauseum. Tell the shop you're pissed so they can have the chance to make it up to you and take steps to insure it doesn't happen to the next guy/gal. If the shops good they will probably give you some money off your next purchase/service. Stuff like this happens, it shouldn't, but it does, we're all human and make mistakes.
Let me tell you,TJeanloz
Oct 22, 2001 9:23 AM
We really, really didn't want to do it- especially knowing that scratches like the one we put in were as common as they are (does anybody here have a bike without a scratch?) The other problem with that particular case was that the paint job was sort of irradescent, so a simple touch-up job just wouldn't do.

But sometimes you have to take one for the team. In this business, you have to be willing to lose some money up front to buy goodwill.
No scratches on brushed Ti.nm
Oct 22, 2001 9:33 AM
No soul in brushed Ti.nm
Oct 22, 2001 9:38 AM
nm
No soul in anonymous posting (nm)Rich Clark
Oct 22, 2001 9:42 AM
You want soul, go buy a Barry White record. (nm)RhodyRider
Oct 22, 2001 12:35 PM
I got your soul right here.grzy
Oct 22, 2001 5:35 PM
Mr. Serotta and Mrs. Holland....they look mah-valus! They got so much soul that they speak to us on longass rides and tell us to keep crankin' and never let us down. They never look long in the tooth like some ratty old painted ride. Does that make carbon fiber the anti-Christ?
Now that I think about it...koala
Oct 22, 2001 10:17 AM
My frame got scratched when it got built up. I just figured its going to get a lot more, and it did.
C'mon now folks!!!ColnagoFE
Oct 22, 2001 2:03 PM
I agree that a little scratch isn't a big deal as long as the tubes weren't compromised, but this is/was a new bike right? Would you put up with a car dealership scratching your new car since it's "just gonna get more scratched anyway"? I'm picturing a nasty scratch or set of scratched on the seattube from the description. Not a small scratch that takes 1/2 hour to find. Just my opinion that it's not too much to ask for the LBS to not mess up your bike when it's in for servicing. If I want a pre-scratched up bike I would have bought mine used. Then again...I know sh*t happens and wouldn't make that huge of a deal out of it, but I'd expect the LBS to do something if this happened to me though a new frame seems a bit extreme if it was just a tiny scratch.
flipside
Oct 22, 2001 4:28 PM
Well, I just got back from the bike shop and they said there is little thing they could do but clean out the black marks and touch up the scratches(their more like paint chips)which they did but I still have green marks that's under the clear coat.I bought the bike in Feb.01 '00 Zurich I ask if they could replace it under warranty but no dice not for scratches or a blemish in the paint.Maybe I'm making a big deal about nothing like some people say, but is this standard practice for LBS. When I was there the mechanic had another bike clamp on stand on the seat tube and this bike is a cannondale r800 which is aluminum,I ask him why and he said that they don't put it on that tight. Well I guess all I could do is warn other cyclist about JAX Fullerton when they're getting their bike service to check for damage(s) before leaving and when CHUCK the mechanic works on their bike(s)
Wellgrzy
Oct 22, 2001 5:30 PM
Trek (aka Lemond) is super tight when it comes to any warranty related to finish. How about an OCLV less than a year old and the ultra thin flat clear coat peeling off and the bonded aluminum cable guides corroding? They advised me not to sweat on the bike and too wipe it down after every ride. As if. They only had this finish one year and most of them peeled with more riding. Obviously a defect in material selection, but there was no way they were going to admit that. Then they said opps, one year is up, finishes are only warrantied for a year - we'll refinish it for several hundred dollars. Screw them - I sold the bike and bad mouth them whenever I get the chance. Some companies just don't get it.

Basically the first scratch is the worst - gotta love nekid ti.
Thanks everyoneflipside
Oct 22, 2001 9:49 AM
I'm definitely going back to the bike shop today.It also have black marks 1x3 inches like little x's in the back of the seat tube and in the front where it's white color now is greenish.Thanks again.....