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Survey on catalog and web ordering(17 posts)

Survey on catalog and web orderingMcAndrus
Oct 11, 2001 12:19 PM
Who are your three favorite catalog, or internet, bike shops and why? I'll start with mine and I dare say I spend 80 percent of my bike money this way.

1. Excel Sports - Great quality goods, good prices, good service.
2. Branford Bike - Great quality, superb technical support.
3. Performance - Good goods, great service. I know someone will howl at that :-)
Supergo; probikekit; performance....nestorl
Oct 11, 2001 12:32 PM
1. Supergo: good Prices
2. Probikekit (UK): Mavic Krs for 470 with shipping? BEAT THAT!
3. Peformance: Great service, cheap performance clothing, 10% credit with a membership!
My ThreeDave Hickey
Oct 11, 2001 12:41 PM Great price and service. The UK shops are hard to beat for price on frames, wheels, and pedals see above prices on components. I've always had good service
re: Survey on catalog and web orderingdzrider
Oct 11, 2001 1:05 PM
From my experiences each of these is 1st in its own category.

Branford Bike - best technical advice around - much of it printed in their catalog.

GVH bikes - great place to get frames or complete bikes.

Excel Sports for good general selection and prices on high end stuff.
way too much information, but you axed fer itJs Haiku Shop
Oct 11, 2001 1:16 PM
three favorite catalog/online places

1. specialized store online (

why? QUICK turnaround, e-mail confirmation and accurate online information (qty/style available of closeouts, etc.), plus they always send a free waterbottle or two, shiping is free if you spend enough, the shoes fit like they're made for me (!), and customer service is good.

2. nashbar (

why? prices are good, sales are good, online catalog is good, shipping is/used to be pretty fast, customer service is good. i can bundle the 'expensed' stuff i need (tires/tubes/clif bars and powergels/chains/cables/replacement computer/the like) in with an order for something i don't need (miscellaneous crap) and save a bundle over high LBS prices. no flames, please. also no problems returning items, including nashbar paying for the return shipping (!). they recently sent me an online coupon for 20% off, and i used it...and the valentine's day online sale where i bought two alien multitools for $13 each.

3. total cycling, northern ireland (

prices rock, they ship faster than some in-state places, prices rock, online store isn't bad, did i mention the awesome prices?

numbers four, five and six

4. colorado cyclist (

catalog is nice, website is ok, prices are marginal, but they sure do have nice stuff to look at :-)

5. pricepoint (

read the small print on their sales flyers that are delivered in the mail. i STILL can't beat the price of last year's xmas gift (park ts7) ANYWHERE

6. excel sports, boulder/CO (

cold weather gear available in summer, for a fair price. single speed surly steamroller, 56 cm frame, $834 shipped.

least favorite catalog/online places

1. nashbar (

have bought a few things from their 'returned items' webpage. later, i ordered more, only to find out several days after (via e-mail) that it had already been sold and the page not updated for DAYS. this happened twice before i quit ordering from that page. however, the trainer i bought there was unused, and their prices are still higher for same, even on sale.

2. performance (

prices aren't spectacular, customer service blows, and shipping can take weeks to months. not even going there.

3. ebay (

i've bought and sold lots of stuff on ebay. it was quite addictive. i've since weaned myself from online auction houses. prices can be good if you're careful, but for bike stuff, it's most often a seller's market.
ps: but good words for 'em. nmJs Haiku Shop
Oct 11, 2001 1:16 PM
I only have one...Excel Sports. (nm)Allen az
Oct 11, 2001 2:02 PM makes my listElefantino
Oct 11, 2001 3:26 PM
Great to do business with. Prices are good.

In order, though:
1) Supergo. The best in the U.S. No question. Great, great, great prices, even better service. You feel like you're dealing with family.
2) Performance. Their clothing (particularly their Elite bibs and Polypro long-sleeve jerseys) is equal to a lot of top-name stuff and a fraction of the price.
3) Lots of stuff you can't find anywhere else, great service.

And of course, eBay. Particularly when I'm (gmmtwo) selling something.
My favesbike_junkies
Oct 11, 2001 4:19 PM
1) Excelsports - Great prices, selection, and knowledgeable sales staff that won't BS you. Terrific handbuilt wheels.

2) Colorado Cyclist - Ditto the above, but I find the staff less helpful.

3) Bikeworld - Mostly mtb stuff, but quick service and a yummy pecan chewie in every order. Good prices.
Colorado Cyclist, Performance, Nashbar, ExcelDaveG
Oct 11, 2001 4:38 PM
Col. Cyclist - best selection of high-end stuff
Performance - store brand clothes a good deal; fastest shipping (to NJ)
Nashbar - best for small parts and tires
Excel - sells a few items the others don't carry

Perhaps I'm in the minority, but I've NEVER had a major issue with any of these online sources. Yes, I've had some returns but never had a problem getting a problem resolved. I tend to spread my purchases across the 4, depending on who has the current best price or item in stock.
I'll let you know in a couple of days ...Humma Hah
Oct 11, 2001 4:55 PM
... I'm eagerly awaiting an order from, a light that I read about here last week and thought would be perfect for me.

Otherwise, I've ordered various used parts from, a garage-sized operation selling used bikes and parts.

We have a Performance clearance center here in town, so I don't need to order on-line from them.

I'll probably do business with Harris Cyclery at some point, getting Sheldon Brown to build me a custom SS/Fixed flip-flop wheel.
re: Survey on catalog and web orderinglook271
Oct 11, 2001 4:57 PM
1) Prices, service. Need I say more? Did I mention prices?
2) Prices.
3) Supergo. Prices, decent service.
new stuff > excel , old stuff > renaissance cycles ;-)dupe
Oct 11, 2001 11:05 PM
cant say enough good stuff about the staff at excel. they actually prompted me with better alternatives that were cheaper and were happy to answer my Questions ( beleive me there were a lot of them) without pressuring me for a sale. if someone wasnt sure about something they found someone who was.

supergo ranks highly against phone companies, banks and used car salesmen. absolutely atrocious.

and for retro stuff drop a note to Baron Corpuz at

its only a small operation but they do have some amazing stuff and always ask for something if its not on their website as some things are only one off's and go out the day they come in.

their shipping is reasonable and prompt considering they are in europe. is always a favorite but remeber to take into account the time difference. great prices if you team together and buy a few things with friends.

as a rider in NYC i have given up on the LBS as they have nothing to offer me anymore. i would have been happier to pay a premium but limited range and schoolkids playing with my bike bits i wont put up with.

ciao, ben
re: Survey on catalog and web orderingRoadrage
Oct 12, 2001 4:06 AM
1. Performance - Price match, service has always been good for me, team membership offering 10% credit on all orders and free second day shipping upgrade.

2. SuperGo - They usually have decent prices for Mt Bike forks.

3. Local Shops - Most of the bike shops in my area don't carry top shelf items, so I usually don't bother. It's quicker and cheaper to order from Performance. But I do buy bikes and emergency (tubes, lubes, tools, etc) stuff locally. Or if by some odd reason they get some decent parts I'll by them locally, I'm very impulsive and inpatient.
My favorites for both price and serviceCima Coppi
Oct 12, 2001 5:14 AM
1. Excel Sports
2. Colorado Cyclist
3. Chicago Bikeland
4. World Cycling Productions (more about service than price)

I'm fond of Licktons-seem to be human on the other end.MB1
Oct 12, 2001 6:19 AM
Otherwise we just shop price. Sierra Trading is one of Miss M's faves.
Not necessarily my favoriteMel Erickson
Oct 12, 2001 8:46 AM
but the ones I find myself ordering from the most. I've ordered alot from a variety of mail order businesses and had very few problems with any of them. Not necessarily in order of preference.

1. Supergo - been ordering more from them recently as their prices are very competetive, they have what I'm looking for and I've had no problems with their service.

2. Performance - clothing, they've got what I want. I like their Elite line. Other stuff when price competetive, which is often.

3. Colorado Cyclist/Exel - usually when buying higher end stuff or products that involve the human touch, like wheels, or when they have something I want that others don't have. They still have to be price competetive to get my business

If you haven't guessed by now, I'm so tight my pedals squeak. Price is often my number one criterium. I'll often buy several other items from the same outfit that are lower priced at some other company because shipping charges wipe out the savings. I am usually willing to accept slightly less service if the price difference is good enough. I won't buy, no matter how low the price, from people that consistently screw up or are not honest (i.e. tell me something will be there soon or was just shipped when in reality the product is back ordered and they have no idea when it will be available). Fortunately, this has been rare. I've bought lots and lots of stuff used, mostly from this site's or MTBR's marketplace. Both are less useful now (fewer items). Managed to stay away from ebay, I like dealing directly with the seller and haggling. Just recently bought new MTB shifters and a front derailleur and had them shipped second day because the only time I had to put them on was the following weekend and it was already Wednesday, so, I can splurge if there's a good reason.