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Total Cycling a grey market site. . .(8 posts)

Total Cycling a grey market site. . .EW
Aug 24, 2001 7:52 PM
I was reading on velo news tech talk forum that someone who had bought something from Total Cycling couldn't get it warrantied because Total Cycling is a grey market operation. Has anyone ordered from there and had similar issues? I have ordered small stuff and had no problems so far, but I was looking at a KG281 and wondering if the goods are somehow imperfect. Also did anyone who has bought a KG281 from them ask them if the warranties on the frames were invalid because it was purchased and sent overseas?

Thanks.
??JohnG
Aug 24, 2001 8:40 PM
Man, that is one pathetic leap in logic you just made there. LOL!

I've bought three frames from Mike and all were factory perfect and came with factory W cards.... not that I would care (about the W card, that is)!

Mike's a straight up guy and your goofy logic is laughable!
JohnG
??Made in Taiwan
Aug 24, 2001 10:15 PM
well, some of you may know that i just purchased a frame (not here yet) from totalcycling. dont' remember where i read it, but i think when you buy a Look frame from US dealers you send the frame to LooK USA for warrenty, and have to present a receipt. If you bought your frame oversea (and have it sent to US) then you have to deal with Look france, the mothership. Hopefully, i won't have any frameset quality issues with Look, but i am prepared to deal with the Frenchies if frame is sub-quality.
??no flames
Aug 25, 2001 2:58 AM
How is that a leap in logic? Seems like a fairly straight question.
not laughable...C-40
Aug 25, 2001 5:28 AM
Obtaining warranty on anything bought by mail-order can be a problem, depending on the manufacturer's requirements.

Campy parts must be sent to one of their repair sites by an authorized dealer. I had a mail-ordered Campy Record 10 speed ergo lever malfunction. I called a local shop and asked them about handling the warranty repair transaction. They didn't refuse outright, but suggested that I return it to the store where it was purchased, since it took a fair amount of (free) effort on their part.

I mailed the lever back to Bicycle World in California, with a copy of my receipt and a letter explaining the problem. Bicycle World then sent the lever to Campy in San Diego, where it will be repaired, returned to Bicycle World, and then sent to me. Quite a hassle, but it's the first warranty service I've ever had done in 17 years, so it's no big deal. I've saved thousands over the years by buying mail-order.

To keep my C-40 in service, I purchased (in advance) a new pair of record ergo levers from the cheapest source I could find. Soon, I'll have a reserve pair of ergo levers for any future emergency. It's been over 6 weeks since I mailed the lever, and it's not back yet. Any day now they say.
Dig right in Johnny!9WorCP
Aug 25, 2001 6:25 AM
Goofy? Pathetic? Laughable? YOU really let him have it. Go get yourself some more of that self esteem stuff. Go on, it's OKAY!
re: Total Cycling a grey market site. . .jedi
Aug 27, 2001 3:55 AM
I just ordered a Look 274 frame from Mike. It showed up perfect, and included the factory Look warranty card. No problems at all.
re: Total Cycling a grey market site. . .Ian
Aug 27, 2001 4:20 AM
You heard correct. Veltec is the exclusive US distributor for Look, Sidi, Easton and Vredestein. Those items must be bought through an authorized US source, i.e. LBS, Colorado Cyclist, etc. Otherwise, no US warranty. There will still be warranty, but it will be through Look France or Sidi Italy and so on. So, do you speak French?