|Good experience with Excel sports||Duane Gran|
Jul 26, 2001 7:40 AM
|I just thought I would pass along a little bit of positive news. I normally purchase items at my local bike shop, however they couldn't supply me with a few things in a timely manner so I ordered online with Excel.
The items were supposed to arrive yesterday, but they didn't show up. I gave them a call to check up on things and they were really helpful to look into the status with UPS. It turns out that a delayed flight held up my package somewhere. At this point I was happy enough just to know where things stand, but the salesperson offered to refund the shipping charge for me. I thought this was a very nice gesture on their part and has encouraged me to shop with them again if the need arises.
Anyhow, we have enough bad news so I thought I would share a positive experience. Incidentally, I've also had great experiences with www.velowear.com. Feel free to share your stories if you have them.
|How about a bad (and continuing) one with Performance?||Retro|
Jul 26, 2001 7:53 AM
|I've shopped at Performance for at least 15 years, and generally been happy--they're slower than Nashbar, but still OK. Gone to hell lately, though: In May, I ordered a pair of shoes they said would be available "late this month or early June." Now it's July 26, I've called several times to check, and each time they tell me "due in any day." Just called again to check, and after a lot of fiddling and computer-tapping and befuddlement, "it looks like they're due in before the end of the week." Which I've heard at least five times before...
Is this a trend, or did I just get unlucky?
|funny you should mention it...||Duane Gran|
Jul 26, 2001 9:48 AM
|I have stopped purchasing from them because it takes forever for them to move product out the door into the UPS van. I'm sure others will have positive stories to share, but I've been burnt enough times to give up on them.|
|A trend of rotten shipping, customer service||steeveo|
Jul 26, 2001 10:19 AM
|Somewhere in the universe, there are jersies shipped to me TWICE by Performance to wrong addresses. Alas, after a MONTH of dealing with their Keystone Kops customer service, trying to get a simple jersey shipped to me at the correct address, I told them just forget it.
Funny, I get their catalogues several times a month without a hitch.
|on the contrary...or maybe not||Haiku d'état|
Jul 26, 2001 7:57 AM
|7/11 order of cold weather gear, to be shipped usps priority, has not arrived. e-mail three days ago got no response. call yesterday to excel (after rolling out of voice mail heck twice and calling back) finally netted a nice guy who checked the status and said he's re-ship the order, no problem, second day service/no additional charge, including a return label in case the first one ever arrives.
if it's here by friday/monday, i'll be somewhat pleased. otherwise,...
this is my first excel experience; it follows an order from totalcycling.com (northern ireland) that arrived in 2 business days.
|re: Bad experience with Excel sports||igjr|
Jul 26, 2001 8:57 AM
|I have not ever had shipping experience with Excel, but evertime I stop in, I have to wait around and eventually ask to be helped. Then, it's almost always by an unhelpful, arrogant salesperson that thinks he's the sh!t because he lives in Boulder and works at Excel. Their actual product knowledge only goes about as far as the printed descriptions in the catalog.|
|re: Bad experience with Excel sports||Peetey|
Jul 26, 2001 10:19 AM
|My walk-in experience has been the exact opposite. They have a very limited display area and they are frequently ringing up someone else. If I need help, I ask.
To me they have always been helpful, and knowledgeable about the items. One caveat: I was asking roadie questions to the salesperson and he admitted that he primarily was a MTBer (maybe that accounts for the rudeness; NO NO just kidding); and he did find someone to answer my question. My wife has gone in (doesn't know squat about bikes) for gifts and she has been treated well and never treated with condescension.
Jul 26, 2001 12:56 PM
|It does often take some time to get waited on but I usually go there on weekends when it's busy and they only have like 2 people working the counter. Personally I can think of another shop (which will remain nameless) in the area that you will get more attitude than Excel.|
Jul 26, 2001 1:03 PM
|I wonder which one that could be........... ;-)|
Jul 26, 2001 9:53 AM
|Excel has been almost perfect. I bet I've spent over $10,000 there, and I can't recall a single problem. I've likely had 30 or 40 orders delivered the next day after placing an order on the internet. They get my highest recommendation.
Jul 26, 2001 10:47 AM
|I've had better experiences with Excel than any other company on the net. They ship when they say and the products have always been in stock. I travel to Boulder on business monthly so I also buy in person. Their people have always been very helpful.|
|do you get xmas gifts from Excel?||ColnagoFE|
Jul 26, 2001 1:46 PM
|I was surprised one year to get a beer mug and candy bar from Excel at christmastime. Must have been that Merlin XL I bought there that qualified me for that. Haven't gotten anything since as my expenditures are usually not that big there.|
Jul 26, 2001 1:53 PM
|they threw in a couple of water bottles once, and sometimes some expedited shipping at no extra charge; never bought a bike from them, though
|Kudos to Excel sports||davidl|
Jul 26, 2001 10:55 AM
|My customer page is so long at Excel it's embarassing - I've bought a ton of stuff from them. I'm expecting another delivery anytime. Their service has been excellent. Their prices are competitive or better. They've never let me down. I recommend Excel highly.|
|Very, very good...||Dave W.|
Jul 26, 2001 11:08 AM
|I just bought a 105 build kit (with a bunch of upgrades) from Excel a couple of weeks ago. The guy on the phone (Charlie?) was very helpful, the price was good, and the correct parts all arrived when he said they would.
Doesn't get much better than that.
|Excellent experiences with Excel||Vlad the Impaler|
Jul 26, 2001 2:16 PM
|I live a few blocks from Excel and bought my Road Bike from them. They were extremely helpfull. They took the time to take all my measurements and again took the time, when I picked it up, to make sure the bike fit as I rode it on a trainer in the showroom. Also, when I took the bike in for it's 30 day tune up, they had it back to me that afternoon. I have no complaints. If I need something I usually go in during the week and the service is friendly and prompt. Within a week of buying my bike I realized the saddle would have to go, so I exchanged it for a more expensive one and they didn't charge me for the price difference. I have had nothing but positive experiences there.|
|excel sports make other wholsalers look like ediots||dupe|
Jul 26, 2001 10:24 PM
|never in any purchases in four continents that i have lived have i received such consumate knowledgable advice and total customer service. i must have badgered them with all different questions and they all knew what they were selling and often offered cheaper alternatives or mentioned special items on sale so i could save a few bucks. c.o.d was no problem. adding items minutes before the whole package was shipped was no problem. they had totally correct inventory tracking and the easiest phone manner i have ever encountered. they knew which components would work with each other when even queries that i had posted in these pages had most pundits stumped for solutions. they are enthusiasts first and sellers second and thats where the difference lies.
i will never spend another cent with anyone unless they stock an item i cant get with excel.
|re: Good experience with Excel sports||supercorsa|
Jul 27, 2001 12:19 AM
i started doing business with them after performance ripped me off, best thing that ever happened to me. as for performance, their customer service sucks so bad i don't even have words to describe it!!!!
excel, on the other hand, has customer service down pat. i can't even count how much i've spent there over the years, well in excess of 10k and climbing!
i just dropped 2.5k a few weeks ago on a build kit for my new cinelli starlight, and they were unbelievably helpful. i changed my mind on bar width while waiting for the wheels to be built (aside, great builds!! check out their threat wheelset for a better-than-helium-etc wheelset) emailed them only to find out that the package had already shipped. they sent the other bars to me for free. then i found out i'd spec'd the wrong front derr (needed clamp instead of braze on) and they sent that one out to me free shipping. this was just my latest order.
let's put it this way, they are my first-call bike shop, and damn nearly my single-source supplier, and i buy a LOT of stuff.
as i said before, they rule!! i can't recommend them highly enough.
ride hard, eric
|Excel's the best!||brian n|
Jul 27, 2001 6:41 AM
|I bought my Ibis Mojo from them in 1997 and they were very helpful. I had some parts that were previously bought, so I only bought the equivilent of 1/2 a grouppo with the frame (and no fork) yet they still volunteered to cut $75 off the frame only price. Everything arrived quickly and well packaged, and they threw in a couple excel water bottles too! In the years since they have always been helpful and courteous on the phone (unlike performance and nashbar) and just all around very nice to deal with. |
|First Rate Vendor||Cliff Oates|
Jul 27, 2001 1:44 PM
|I've ordered a couple of bike kits and a slew of miscellaneous parts from them and they have been great to deal with. Wheel builds are good. They made a mistake once, but shipped me the correct parts in advance of my returning the wrong ones. I made a mistake once, and received a defective part once, and the returns were handled smoothly. Their prices on components are usually the best around, assuming you prefer to deal with US mailorder operations as I do. They came up with the right answers on some Bianchi CX part requirements faster than Bianchi USA did. Last minute changes to your order? Sure, no problem.
I always have them ship USPS. If they make the morning pickup, then I get the order the next day. UPS has been a crapshoot where I live, although the cute young woman (who adores my dog) handling the route these days for UPS is doing a great job. USPS is almost always faster than UPS for me.