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Is shimano hiding ?(4 posts)

Is shimano hiding ?PeterRider
Aug 24, 2001 9:08 AM
Looking on I didn't manage to find an email address for writing to them to ask questions ???? I found only one on the australian website, but nothing on the american one, nothing on the european site. Is it still too early in the morning and I'm still sleepy ? I thought that any decent company having a website had a page like "contact us", with fax, phone numbers and email address... with shimano I only found an address in Irvine, CA...

And also, I would like to find detailed drawings of the pre 7700 and 6500 series, like the exploded views they have on the european website. Does anybody know about another web page that could show that ?

Thanks !

Did you even look? Here is an address in NA.Trollman
Aug 24, 2001 9:21 AM

Try a little searching before posting.
Where do you see an email address here ???PeterRider
Aug 24, 2001 9:40 AM
I retract for the phone number though, you're right.
I DID spend time searching before posting, and had found that page (look at my first message, I mention that address in Irvine)

I always prefer writing emails rather than phoning, since my english is not very good, and even worse over the phone :)

Where do you see an email address here ???DINOSAUR
Aug 24, 2001 4:44 PM
For what it's worth, I had a diffucult time dealing with Shimano. You can call them direct via an 800 phone number, but all that's good for is obtaining a part number. To order parts you have to go through a Shimano dealer as they do not sell to the general public. I could not find replacement dust caps for my Ultegra sti brake levers. I like my Shimano component group, but the idea of purchasing the complete levers instead of rebuilding them is a disadvantage. Good luck with your quest. I was emailed a questionare regarding Shimano service and I informed them of this problem and I never received a reply. So I'm guessing they don't give a hoot as their market is so big. Funny I had the same problem with my Seiko watch...