RoadBikeReview.com's Forum Archives - General


Archive Home >> General(1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 )


Thebikestore.com ROBBED ME!!!! HELP!!!(13 posts)

Thebikestore.com ROBBED ME!!!! HELP!!!Woof the dog
Aug 18, 2001 7:27 PM
16th of july I placed an order for two Velocity Aerohead rims on thebikestore.com web site (Greencastle, PA). After a week or so of waiting I sent a number of emails (like 3) to Mike, the webmaster or supervisor or whoever the hell he is, asking when I am going to receive the rims. Never received an answer. After numerous phone calls and emails, I gave up and decided that they are out of business but the site was still running. Today, I open my credit card bill and look at this shit: They charged me 87 bucks (the price I agreed to plus delivery) for the rims I NEVER RECEIVED. Its been over a month and I couldn't even get in touch with anyone over there. What the phuck is up with this sh!t? Did anyone else order from this same website? Maybe someone who lives in Greencastle can check whether this place even exists on the face of the planet. So, what should I do next? Call my credit card company? This is the worst customer service (or rather the lack of it) I've ever experienced.

Sincerely

Woof the dog.
re: Thebikestore.com ROBBED ME!!!! HELP!!!supercorsa
Aug 18, 2001 7:36 PM
call your credit card company pronto and contest the charges. this is basically fraud, and credit card companies are pretty keen on that. great reason to order stuff using credit cards, especially when dealing with unknown vendors. sometimes a team of hi-powered lawyers os ok, as long as they are on your side.

good luck, eric
call cc coDog
Aug 18, 2001 7:42 PM
they'll take it off your bill; if the bike company goes into bankruptcy, though, that could complicate things
call cc coPoint Given
Aug 18, 2001 8:17 PM
Tell your credit card company to charge back your credit card. They'll investigate it and if the seller can't show proof of delivery they'll charge back your credit card. Even if he's in bankruptcy, most reputable CC companies will charge back your card especially if you are in good standing as far as timely payments with them otherwise they lose your business. Last year I had a $1200 chargeback from a California vendor after I placed a phone order with him using my CC. He charged my card the day I placed the order and then never delivered the product. I found out this guy had a history of selling goods which he didn't have in inventory. After he made a sale he would then try to use his connections to get the item for delivery, sometimes he got it and sometimes he did not. He basically wanted to have zero inventory carrying costs at my expense. What a schlep. Most amazing of all, the jerk actually had the nerve to send me a catalog after the card had already been charged back trying to get me to buy products from him. Yeah right, like I'm gonna go deal with him again after that??????????????
re: Thebikestore.com ROBBED ME!!!! HELP!!!Proboscis
Aug 19, 2001 5:51 AM
Oh Oh, I did the same a little over a week ago. I have not received them yet. I am going to do some checking. I hope I am not getting screwed.
re: Thebikestore.com ROBBED ME!!!! HELP!!!Woof the dog
Aug 20, 2001 12:26 AM
hey if you were ordering some Velocity rims from them, i suggest you better reorder from http://www.thebicyclehub.net/ They have good price for Velocity Aeroheads. Gonna call my company tomorrow. Thank you everyone.
happens all the timefiltersweep
Aug 19, 2001 6:12 AM
This has happened to me NUMEROUS times- in fact right now I'm waiting on a $30 household product that already showed up on my CC bill, but that I've never received. I think the secure server had problems... I've had web pages hang after hitting submit where I never receive a confirmation page, and I know that if I hit submit again, I'll be double-billed, etc.... the CC companies always straighten things out. It usually not a problem. It is usually more of a computer problem than anything else. A "well-designed" (by estore standards) website will process your transaction without ever allowing a human on their end with your CC number... and I think many orders end up in the ethersphere....
re: Thebikestore.com ROBBED ME!!!! HELP!!!Lone Gunman
Aug 19, 2001 8:45 AM
You think that is bad, try backing out of a plane ticket with Priceline.com. Months to get that fixed.
re: Thebikestore.com ROBBED ME!!!! HELP!!!Point Given
Aug 19, 2001 10:51 AM
Captain Kirk didn't help you out?
re: Thebikestore.com ROBBED ME!!!! HELP!!!Lone Gunman
Aug 19, 2001 11:45 AM
A $200 ticket was charged to my account, I had to cancel the trip for $75, and then it remained on my account for 3 months of interest ($275) and then they gave a difficult time removing the $200 charge. My last question to them was "Now with what I just went through to get this corrected, do you think I will ever use Priceline again?" "That is totally up to you, sir"
To the original posterroy Zipris
Aug 19, 2001 3:30 PM
Turn over your credit card statement; there should be directions on how to dispute a charge. Follow those instructions. Usually there are a number of standard reasons which you can simply check and sometimes add a few words of explanation. You usually have to put the dispute in writing and there are time limits--30 days, 60 days. Act promptly and you should have little problem, and once you've submitted your statement, you should not be liable for finance charges on the unpaid amounts in dispute.
Don't just call the credit card companyDCP
Aug 19, 2001 7:09 PM
Dispute the credit card charge in writing. Send it in with your bill and keep a copy. That way you have evidence of your having disputed the charge.
You HAVE to put it in writingCRM
Aug 20, 2001 9:10 AM
Most credit card companies require that you submit your allegation of fraud in writing within a certain time period after you receive your statement (often 60 days). So I echo this sentiment, don't just call, send them a letter detailing what happened. They'll probably send you an affadavit of fraud that you'll need to have notarized. You must fill it out, get it notarized and send it back in. Don't fool around with these requirements and deadlines or the credit card company might just hang you out to dry.