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How much to ask for from the shop in fitting a new bike?(11 posts)

How much to ask for from the shop in fitting a new bike?marklorie
Aug 9, 2001 3:39 PM
I'm about to drop $1500+ on a bike, which i know is not the most expensive bike, but it's very expensive for me. the shop has ordered my new 2002 Lemond Buenos Aires, and when it arrives, I'm fairly certain i'm going to need a new stem and i wasn't too wild about the feel of the saddle either. of course, i want the bike to fit right and i want to be comfortable. is it too much to expect the shop to switch some items (stem, saddle, pedals) for free?

The Bike Shop should swapwink
Aug 9, 2001 3:46 PM
I have good experience in swapping stems, seats, etc. at the two bike shops I frequent. It should be no problem, especially when you are speding $1,500 on a bike. If they do not do it, then I would find a different bike shop. Also you should have ask them about this before you ordered. Sounds like a cool bike, hope you enjoy!
re: How much to ask for from the shop in fitting a new bike?mr_spin
Aug 9, 2001 3:47 PM
No, it's not unreasonable. It's never been an issue with my LBS. I don't know how shops work, but if they can re-sell the parts, I'm sure it's just not an issue. I assume they either sell the exchanged part or return it. Don't buy a bike that doesn't fit.
...not an expert, but...UncleMoe
Aug 9, 2001 3:51 PM
my thought would be that you should have asked them the possibilities about swapping stuff b4 they ordered it. Their cost on individual items is much higher than the parts as part of a bike. Basically, all of a bikes parts are wroth more seperately then the entire bike as a whole.

Not saying they won't. I know the shop I bought my bike from was willing to do it and would just charge me the difference. My stock saddle was $30 retail, so if I wanted a $60 in place they would just charge me $30 (minus a 10% discount on accessories).

I suppose you should ask, but I wouldn't expect it to be for free unless the parts you were swapping were equals, but then why swap.

BTW - I think $1500 is a pretty good chunk of change. You should expect options, but not freebies.
Aug 9, 2001 6:13 PM
If they have the item in stock and it is a comparable item, they probably would and should switch them out. However, don't expect them to have to order a more expensive stem/seat/pedal and do it for nothing.
Ever wonder why some bikes come without pedals?Spoke Wrench
Aug 9, 2001 6:17 PM
Otherwise every bike shop would have a showcase full of original equipment road pedals that nobody wants and would never get sold.

This issue is a real problem for the bike shop. While it seems simple to say "Just exchange what you want for the part on the bike." The bike shop, to make their profit, now has to find a buyer for the parts you don't keep and that is much easier to say than it is to do. Every bike shop that I know of has a big box of original equipment seats that you can pick from for about 5 or 10 dollars. Most of those seats eventually just get thrown out and the shop simply loses all of the money they represent. I've also thrown out a bunch of original equipment stems in long sizes.

That said, I think that most bike shops are pretty consumer oriented and want to make you happy. I'd expect them to offer some kind of compromise between exchanging the parts you don't want for free and expecting you to pay full retail for the replacement parts. When I owned my own shop, I always exchanged road stems for free because I figured that was part of the fit process. I exchanged pedals and saddles for the difference between the retail prices of the components.

Then again, I went broke doing that. Now I work for one of my competitors who is a little less liberal but still in business.
I wonder why they include saddlesDuane Gran
Aug 10, 2001 5:34 AM
Your point about pedals is very good, and I agree. I've often wondered why serious bikes come with saddles. This is a very personal preference. Unfortunately, many manufacturers put a cheap-o saddle on otherwise good bikes and just expect that you will swap it out. Cannondale comes to mind (although I know their top end has exceptions). I absolutely hate their CODA saddles. Other manufacturers have similar issues and I would personally prefer to not have to immediately swap this when buying a bike. I think I'm quickly drifting into the camp where I think of purchasing a frame+fork and builing the bike instead of purchasing a package. It comes of being picky.
Not being picky at allFlava
Aug 10, 2001 9:03 AM
I think you've simply been riding enough to have definite preferences and/or know what you're looking for. Fortunately, like others have said, most good shops will accomodate these preferences through swapping stuff out at the appropriate up/down charge. I'm with you though, I'd rather buy the frame/fork and build the bike up.
re: How much to ask for from the shop in fitting a new bike?jtolleson
Aug 9, 2001 7:20 PM
Yikes! If you are paying $1500 for a BA, you are paying at least MSRP. At this time of year, that sounds high (hate to say that...)

I would not expect a "free" saddle swap. The stock saddles on even good bikes are crap, and the stores can't resell 'em. A good saddle will run anywhere from $40-$100 or more, so you can try to negotiate a credit toward your purchase of a decent saddle.

I think expecting a free stem is reasonable. Most shops worth their salt provide a fit guarantee if they helped sell you the bike, and that means--often--stem swapping (esp. if you just want a Profile or Icon, something comparable to what comes stock on the BA).

Good luck
re: How much to ask for from the shop in fitting a new bike?PegLeg
Aug 10, 2001 5:43 AM
Yikes! If you are paying $1500 for a BA, you are paying at least MSRP. At this time of year, that sounds high (hate to say that...)

If you noticed they "ordered" him a 2002. It is a special order and a new year model that is not widely in stock. $1500 is the MSRP and sounds right considering the circumstances of the purchase.

I picked up a '02 BA around 2 weeks ago. 20% off on anything I wanted to change out. In my case it turned out to be the saddle and pedals. I kept the original parts. No labor costs to swap out the parts and adjust/fit the bike. I also got 20% of pump and flight deck. They tossed in 2 tubes, 2 water bottles and 2 water bottle cages for free.
I got 10% off on repair stand and bike rack for the car.
Thanks, Pegleg!jtolleson
Aug 10, 2001 7:46 AM
I stand corrected. Totally missed that '02 reference, which makes the $1500 price a little more understandable.