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I can't believe this happened..(14 posts)

I can't believe this happened..GDR
Jul 30, 2001 5:21 PM
I bought a Cannondale R600 two months ago. On a ride this week a spoke broke off right at the hub. No big deal it's under warranty. I dropped my bike off and the LBS was very good. When I went to pick it up the next day they told me that they just put an entire new wheel on and they would send back the old one to Cannondale for reimbursement. I looked at the wheel and it was a different one. It definitely looked "cheesier". When I said this to the LBS his reply was that it was from a different production line and that actually it was a little "better". I didn't feel too confident with that so when I got home I looked it up on Cannondale's website. I couldn't believe that they gave me a wheel off of a cheaper bike (an R400). The rim and hub were inferior in quality. What really tops it off is that when I said something to him he lied to me and told me that it was actually "better". Well I called them up as soon as I found this out and they knew that they were busted soooo bad. They are ordering me a new wheel to replace the original wheel. This is from a shop that has been around since 1962. I wonder how many people they did this too and got away with it.
re: I can't believe this happened..peloton
Jul 30, 2001 5:45 PM
Simple solution really. Remind them that they lost a customer due to the lie, not the defective wheel, AFTER you have your new wheel in your possesion. It's that kind of BS that makes people switch to mail order. Makes me feel bad for the good shops out there that get a back name due to places like that.
Tell me tell me tell mejtolleson
Jul 30, 2001 6:42 PM
Tell me who! They deserve to be shamed by name (especially if they are in my hometown!)
agree - NAME & SHAME - nmGDR
Jul 31, 2001 6:49 AM
I am going to wait to see what their response is when I pick up the wheel this weekend.
similar experience:Rusty McNasty
Jul 31, 2001 4:42 AM
the LBS I USED to go to lost my business. I had a decent Shimano freewheel hub, 36 spokes, 14 gauge on my beater hybrid. When the hub died of old age and salt corrosion, I went to the LBS for another, but with a 7-speed freehub.
Some zit-faced kid tried to convince me that a no-name hub, 32 spokes (15 gauge, yet) machine built piece of chinese cr@p was better and stronger than the one which had served me for 8 years, and was worth $149! He had mixed it up with a better wheel, and was either trying to cheat me, or was too stupid to know the difference.
Unfortunately, they were out of the better wheel in my size, or else I would've tried to get the $149 wheel for the $69 wheel price.
WAAAAH!! I broke a spoke!mr nasty
Jul 31, 2001 5:28 AM
gimme a break. lay in a few spare spokes next time and stop pestering your mechanic. If you can't even replace a spoke, you don't deserve to be riding.
I agree that post was uncalled for "nasty"Mabero
Jul 31, 2001 6:59 AM
And when it comes to wheels and being confident that it is true...I let my LBS take care of it...and they don't mind cause when I come in I never just leave with my bike...I always buy something.

replacing a spokeColnagoFE
Jul 31, 2001 6:33 AM
i don't see why you have to be able to replace a spoke assuming you are riding a fairly high spoke count wheel or aren't doing self-supported touring.
Jul 31, 2001 6:44 AM
You sound like one of those jerks that are too cool to say hello when riding. Whether or not I can change a spoke has nothing to do with this situation. But to please you I will stop riding until I complete a bicycle mechanics course.
Lighten up...Mike Prince
Jul 31, 2001 7:06 AM
I see school is still out for the summer.
Ahhh yes... middle school style lives on....jtolleson
Jul 31, 2001 8:27 AM
We the kings and queens of cycledom must issue the following pretentious rude edicts:

1. If you need a triple crank you should not be riding
2. If you don't true your own wheels you should not be riding.
3. If you can't replace or own spoke (or merely if you happen to dare to ask a question about a broken spoke) you should not be riding.
4. If you use sneakers and platform pedals you should not be riding.
5. If you can't debate Shimano vs. Campy you should not be riding.

Wow!! We jackasses are great ambassadors for our sport! We will just tell everyone to sit and get soft and raise health care costs and drive their gaz-guzzlers to the mall. Aren't we cyclists FABULOUS!!!
you must be brain-deadRusty McNasty
Jul 31, 2001 10:01 AM
I never mentioned anything about a broken spoke. As a matter of fact, the old wheel had all it's spokes still intact.
FWIW, I have actually BUILT my own wheels before, but for a clunker like this, I didn't see the need to, especially considering the sorry state of the components on the old wheel.
I never even talked to the mechanic, nor did I need to. As for carrying spare spokes, I DO have a suggestion what YOU could do with them, but the word-nanny feature probably won't allow me to say them.
You obviously have a different agenda than me, but go grind your axe on somebody else's a$$ next time.
re: I can't believe this happened..dug
Jul 31, 2001 9:53 AM
All the rig-a-ma-roll because you or the LBS can't replace a spoke.
Jul 31, 2001 3:00 PM
I pray everyday that some LBS owners would read these posts. After years of experience, I truly believe that the words "trust" and "Local Bike Shop" do not go together. Unless you're an individual like the above who has more than a few hours of spare time on his hands to do all repairs himself, you rely on LBS's for repairs not because you lack the ability to repair it but because you just don't have the time. It's a case where the small businessman truly should get forced out at this point. It would be better for cycling as a whole if somebody would just open up a meachanic's shop. LBS owners time and again somehow seem to try and skim to make profits and unfortunately, it seems as if so many of them are so, so, so, so stupid that if they'd just realize the key to their business is building up a reliable customer base that is loyal to them. Sure, go ahead and charge more - but give us some f$%^'n service and expertise while you're at it and don't pick our pockets while we're listening.

My trust in shops was obliterated last Fall when the shop I bought my first road bike with at 15 and had gone to for the past 16 years tried to overcharge me $200 for a frame. Cycling is a sport that I've always felt encouraged connections, in an overall sense made you feel like you were doing something that everyone else wasn't. It's that feeling you get when you pass another guy/girl on the road and give them a nod. Bad LBS's do our sport an injustice. They cheapen it.

Hey, I'm not saying go out of business. Just give us what we goddamn pay for!!!

...uh, sorry for the rant. Can't help it.