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Is Specialized good with warranty? Broken Allez chainstay(9 posts)

Is Specialized good with warranty? Broken Allez chainstayBruno S
Jul 29, 2001 2:34 PM
Today the chainstay of my Allez Elite 2000 broke from close to the where the skewer holds it. I took it to my LBS and they told me that they would send back the frame for a replacement. Because its 1.3 years old the LBS told me they would charge me the labor of taking off and putting on the components. Is this normal or specialized should pay the LBS for this cost? My frame is not longer made by specialized, do they keep old models frames as spare parts or what should I expect? Anyone with a similar experience? Its the middle of the summer and I do not what to be without my bike :-(
Frame Warrantiesjtolleson
Jul 29, 2001 2:42 PM
My experience was with Cannondale, and it was similar. You get a new frame, but basically wind up paying for a bike build... and if any of your components are starting to wear, then you wind up replacing them and the whole thing gets pricey. I mean, you don't get nailed for labor when your warranty-repair water pump goes out on a late model car. I think the whole thing stinks. Especially if it is an entry level bike (say, below $800) then the rider is talking about coughing up $150-$200 to get a bike built out of their old worn components. What kind of warranty is that! Harumph.

Anyway, I suppose I'm not offering any helpful advice. I did not find that they kept old frames, so you'll get the current equivalent. That may be the only perk if, as in my case with C'dale, the frame had actually improved some in the intervening years (from the old 2.8 to the then-new 3.0)

Good luck
re: Is Specialized good with warranty? Broken Allez chainstayLBS Guy
Jul 29, 2001 6:19 PM
I work at a LBS here in Macon, GA, we retail specialized and they've been great with warranties, of course if something like that comes in, we dont charge the labor, its not your fault it broke, and specialized doesn't ussually pay for the labor, what i would do in your case is disassemble the bike as much as you can/know how to, then if the shop is cheap and does charge you the labor at least it will be less, little things like the brakes, derailuers, fork, stem and handlebars only require a 5 & 6 mm allen key to remove and that ussually about $70 right there for removal and installation, but hope the shop or specialized decides its not something you should have to pay for
Good Luck, Later
re: Is Specialized good with warranty? Broken Allez chainstaybadabill
Jul 30, 2001 5:56 AM
I know of 2 other riders that broke their Specialized at the chainstay, an inch or so from the derailer hanger. Is this a common break with Specialized. Both frames were replaced (1 upgraded to the new Festina frame) but if they are having this many frame failures there is a problem.
re: Is Specialized good with warranty? Broken Allez chainstayBroBiker
Jul 30, 2001 7:03 AM
My 2000 allez A1 comp broke at the chainstay in Dec. 2000. Due to year end, Specialized didn't have any year 2000 frames remaining. They were going to replace my frame with a year 2001. However, the 2001 headset had been changed to 1 1/8. I would have to purchase new headset and fork. This may be the same in your situation.

Eventually, they offered the S-works M4 frame and for in Festina colors for $ 200.

Yes, they have had a problem with frame failures. From what I've heard Specialized doesn't give the dealers are difficult time about warranty issues.

Good luck with you bike.
re: Is Specialized good with warranty? Broken Allez chainstayBroBiker
Jul 30, 2001 7:34 AM
Also, my LBS didn't charge me to strip and rebuild my frame.

If your LBS is charging you, I would tell them you'll pay it but they have lost a customer for ever. Under no other company warranty (e.g. auto, computer, etc.)does the dealer charge the customer for installation.
Yeah, but...Retro
Jul 30, 2001 7:58 AM
At least in car warranties, the manufacturer pays the dealer for the work--he doesn't have to eat it. I've had two frames break around the rear dropout (a Mongoose, years ago, and a Cannondale). Both were 2-3 years old, and in both cases I got a new frame but no labor (I had the dealer install the BB, but did the rest of the work myself). You might think about doing that, then having the dealer adjust and tune. It's a good way to learn.
Yeah, but...badabill
Jul 30, 2001 8:22 AM
Specialized should pay the dealer for the warranty work. If it was me I would raise hell with a compay rep, you might be surprized at what they offer. A freind had a problem with a gary fisher MTB, after a few phone calls fisher upgraded to a better frame at no cost. " the squeeky wheel gets the grease"....
Yeah, but...BroBiker
Jul 30, 2001 9:59 AM
You should be paid for your time and Specialized should cut the check. The warranty implies that the customer will be made "whole".The customer should not have to pay for anything under warranty. Specialize and the other mfgs should ammend the warranty to include "labor not included".