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LBS stinks, mention upgrade before warrenty 8 month old STI(11 posts)

LBS stinks, mention upgrade before warrenty 8 month old STIMade in Taiwan
Jul 4, 2001 12:36 AM
Recently, I was on a 65 mile group ride and 40 miles into the ride i noticed that the rear shifter was sticking, when i down shift, the small shifter wouldn't rebound, and i had to manually pull it back to its normal position. after the ride i took it to the lbs where i bought it from, thinking that they'll probably just shoot compressed air into it and follow it up with some WD40.
Next day i get a call from them and they say that there is something wrong with the rear shifter, they don't know what it is, but it's probably a small piece that was out of wack inside the shifter. then they had the gulls to ask me if i wanted to upgrade to ultegra (i had 105) shifters for 250 bucks.
it was only after i mentioned that i only had the bike for 8 months that they say maybe they should send the shifter back to shimano. their excuse for asking me if i wanted to upgrade was b/c the shifter had some scrape marks on it, and said that i had probably "crashed" the bike and not remembering the "crash". well, those "scrape" marks were from me leaning my bike against my house (stucko), which was kind of a dumb thing to do anyways, but i'd think if i had crashed the bike i would have remembered it. so anyway, it has been 2 weeks and the shifter still hasn't come in yet, and i'm really mad!!

never going back to that shop again.

so here is my question, for those of you who had to send things back to shimano, is it sent to japan or their US "company"? and how long did it take?

thanks a bunch, just had to vent
no reason to be mad...C-40
Jul 4, 2001 2:22 AM
This shop hasn't given you particularly poor service. The shimano STI levers are not dealer serviceable like Campagnolo Ergo levers.

Unless Shimano agrees to supply a replacement lever, you can't expect your LBS to cover the cost. Just shipping the levers two ways takes over a week.

I've recently had my first problem with campy 10 speed Ergo levers. The only way to keep my bike in service was to buy another pair of levers, while I'm getting warranty service arranged. With campy, you have to contact them first to get a return authorization number. Then I have to ship the levers to the California repair center. I expect it will take several weeks before my levers are returned. Hopefully the repair will be free, under the 3 year warranty.
re: LBS stinks, mention upgrade before warrenty 8 month old STILLSmith
Jul 4, 2001 6:43 AM
Had a similar problem with the Ultegra rear shifter. LBS contacted Trek and they are sending a new one from Wisconsin. I asked if I could upgrade to Dura Ace, but lbs said the Ultegra was on the way. My shifter is still covered as the bike is 8 months old. The whole process should take almost 2 weeks. I asked lbs to check my Rolf Vector Comps as a couple rear spokes and a few front spokes had come loose. It will be $100 per wheel to rebuild. They said I over tightened the spokes. I probably did since it was a pain to stop and keep re-tighten them. By the way my shifter lost a small nut and it could not be serviced.
you should be mad if the shop really uses WD40...WadeOmatic
Jul 4, 2001 8:53 AM
for anything but Water Displacement or adhesive remover. WD40 is not qualified to be a bicycle lubricant.
re: LBS stinks, mention upgrade before warrenty 8 month old STIVaMootsman
Jul 4, 2001 10:17 AM
Buddy,......get a clue. You reek of 'weeny'
Same thing happened to meMeMyselfandI
Jul 4, 2001 11:18 AM
I had a Vetta computer, whose LCD screen was failing. I took it to the shop I bought it. The owner took a look at the scratches, and told me I crashed it, no warrenty for me. He didn't offer to sell me one though. The scratches are from having the bike upside down while working on it when my stand wasn't available. I haven't gone to that shop in nearly a year, since it happened, and I tell all my friends to avoid it like the plague.
Over reacting at least a little bit I think...biknben
Jul 4, 2001 7:54 PM
The LBS makes their money by replacing parts. Can't blame them for trying to make a buck. Many people enjoy watching parts fail BECAUSE it offers the opportunity to upgrade.

Warrantees take time. Include shipping and they take forever. The first question Shimano is going to ask is "What's wrong with it?" Those scratches are suspicious no matter how they got there. Can't blame the LBS for asking about that either.

Sit back and relax. You want warrantee...You wait for warrantee. Two weeks to a month maybe. That's another reason many people upgrade. Upgrade to the better shifter while warrenteeing the broken one. When the new one comes in, you add it to your parts bin.
How are you going to get your bike back....LBSCHICK
Jul 4, 2001 8:01 PM
How are you going to get your bike back if you're "never going back to that shop again?"
brought it home, aint lettin it being man-handled in LBS NMMade in Taiwan
Jul 5, 2001 12:32 AM
nm
same thing on my 2000 specialized allez sport/right STI podHaiku d'état
Jul 5, 2001 7:58 AM
they swapped it out with a new one in-house and i was back on the road within 48 hours. fast for this particular LBS. good luck.
Can't blame them for fishing for a saleAlexR
Jul 5, 2001 10:04 AM
They are a for-profit organization. With catalog and internet sales hitting them hard, an LBS can't be blamed for agressive sales tactics. Just make sure to know the market price, and have the fortitude to say no to suggestions that you buy the top of the line in every situation.

Alex