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What is the Biggest falsehood heard in a Bike Shop?(41 posts)

What is the Biggest falsehood heard in a Bike Shop?Len J
Jun 19, 2001 2:17 PM
I was in a LBS on Monday A.M. (killing time prior to a business meeting) and heard a shop clerk (Not the Owner) tell an obvious Newbie that if he wanted Carbon he needed to go up to the Trek Ultralight instead of the 5200 because "Trek does a better job making the Ultralight". He said it with a straight face, the fact the the list price was $1,500 more had nothing to do with it.

This got me thinking of some of the other "far out statements" I have heard from Bike Salespeople.

What is the wildist claim you have ever heard in a Bikeshop?
The Mets will win the World Series (nm)Brian C.
Jun 19, 2001 2:20 PM
I was JRA and [whatever]nm
Jun 19, 2001 2:27 PM
nm
Bike shop liesThioderek
Jun 19, 2001 2:47 PM
"This bike fits you perfectly."
"A Mr. Tuffy will keep you from getting flats."
"Dont use a gas station pump to inflate your tires."
"Air is free."
"I will order it today, so it should come in the day after tomorrow."
"...they all do that" (nm)MeDotOrg
Jun 19, 2001 2:47 PM
Why not both sides?grz mnky
Jun 19, 2001 3:37 PM
Hey, we know about the dubious stuff from the LBS guys say. How about including the customers also. I'm beginning to think that they tell even bigger woppers about their cycling exploits and how they broke something ("Ahh, I dunno it just broke.")

At least the other shop guys know when a fellow working is telling a fib and can laugh about it afterwards. What about the stuff the customers shovel?

Sorry I can't think of any right now, but when I do....
"Your frame will be here next week" after pocketing deposit (nm)vram
Jun 19, 2001 4:03 PM
re: What is the Biggest falsehood heard in a Bike Shop?Gary M
Jun 19, 2001 4:47 PM
"You need a tune up"

What the heck is a "tune up"? One local shop is charging $65 and you make an appointment. I saved a friend from paying for this the other day- her bike was fine- everything was shifting fine, wheels were in round. Her chain needed cleaning so I did it for her.

Also, my formerly trustworthy LBS tried to charge me 25% OVER Shimano list price for a 6500 cassette. I went mail order.
Here come the LBS bashersGW Rider
Jun 19, 2001 6:11 PM
Have fun bashing your local LBS.
Nobody would do it if they didn't deserve it.9WorCP
Jun 19, 2001 7:34 PM
Gotta vent sometimes.
"I could do it but I don't have the time"Hank
Jun 19, 2001 6:14 PM
when I worked as a mechanic, I heard that one all the time - especially if the guy's wife or girlfriend was there. Customers lie more than most bike shop employees (you should see the kinds of things people try to warranty). There's really not much motivation to lie when you're being paid $8 - $12 an hour and not getting a commission. Sales guys are often paid even less and have little experience, so don't expect them to know too much about the products. Many of them just spew whatever the manufacturers claim. The guy who said that might believe it, and who knows, it might even be true...
"I could do it but I don't have the time"dustin73
Jun 19, 2001 8:27 PM
damn, 8-12 for beinga bike mech? where do you live? i think i'm gonna from fredericksburg...
dang, i used great english in that...dustin73
Jun 19, 2001 8:28 PM
damn, 8-12 for being a bike mech? where do you live? i think i'm gonna move from fredericksburg...
dang, i used great english in that...Hank
Jun 19, 2001 8:35 PM
you should be able to get that anywhere on the West coast if you gots the skills...
Re: Don't have time for you...Kristin
Jun 20, 2001 11:48 AM
Question to you LBS guys. What makes an LBS treat one customer better than another?

When I'd bring the Trek720 into a shop for a repair/maintenance, I'd be told to leave it for a week. Now, when I push the DB thru the door, my bike goes straight to the bench. I'm in and out in minutes. The only difference: better bike, I spend more money at the shop, I look a bit more knowledgeable now. So, for those of you who wrench/sell, what will cause you to treat one customer with more respect and higher priority than another??
well...Hank
Jun 20, 2001 1:13 PM
I pretty much treated everyone first come, first serve, though generally I would say that someone who bought their bike at the shop might get better treatment/faster service, same goes for regulars (what's a DB?--Diamond Back? Did you buy it at the shop? Do they know you?). Of course, there are shops that cater to high end customers and will probably give those people preference over Joe 3 Speed, and of course most male mechanics will give better service to attractive female customers. To be honest, I thought people who had really expensive bikes but were clueless were kind of pathetic, though of course expensive bikes are generally easier to work on (less true every day, though), so that's nice--though these people can be @nal and whiney and you have to bend over hackwards to make sure their bike doesn't get a scratch. I didn't work on Huffys cause you can't guarentee your work on department store bikes, though sometimes I'd make a quick adjustment for free if the poor person was nice and really desperate for help. The things that annoyed me were people who were condescending, people who acted like they were in a big rush ("my time is very valuable!") and people who brought in really dirty bikes - several times I actually had to deal with dog crap on the tires. A lot of customers come in with a weird/bad attitude right off the bat (general intimidation or mistrust of mechanics in general), and that never helps. On the other hand, coming in to pick your bike up at the end of the day with a six pack of cold beer will pretty much guarentee great service for life.
LOL - Note to self...Kristin
Jun 20, 2001 1:34 PM
Beer: cold
Bike: clean and shiney
Hair & Makeup: applied carefully (I'm guessing the right ensemble might help :-)
Smile and offer to pick up bike whenever!

Hmmmm...Is that everything? See, I'm willing to learn! :-)

PS - "The DB" = DeBernardi Alle, size 53, yellow and black. (NOT A DIAMOND BACK!) DB is also short for keystroke efficiency.
I'm with you but........Len J
Jun 20, 2001 1:36 PM
I'm not sure Makup carefully applied would have the same impact:-)
LOL - Note to self...Hank
Jun 20, 2001 2:01 PM
perfect. You got it. :)

Actually, now that I don't work in shops anymore (6 years and counting), I do anything I can to stay away from them, even though it's been costing me quite a bit of money to buy some fairly expensive tools that I will rarely use (just ordered a Campy headset cup remover--I'm sure I'll use that at least five times in my lifetime, but hey, it's Campy).
same oldnotalbsdude
Jun 20, 2001 1:47 PM
show up with Delia and watch those goobers drool
Great topic, here's minecarbonguy
Jun 19, 2001 6:56 PM
shop guys:

"I'll look at in a minute"
"our distributors not picking up the phone"
"Everyone is at interbike"
"I don't work on commission"

Customers:

defiantly the "jra" I was "just riding along" and my frame snapped
"these scabs and scrapes are from a different crash"
"supergo does have those in stock"
We couldn't get what you ordered but this is an exact copy ...Humma Hah
Jun 19, 2001 6:57 PM
... in reference to a Bendix 70 coasterbrake I needed guts for. In fact, the POS they handed me was a cheap knockoff of a Shimano, even the sprocket would not have fit. If I wanted to use a Shimano, I'd have used the one I pulled off the bike over a year ago, after about the 6th time it tried to KILL me.
re: What is the Biggest falsehood heard in a Bike Shop?Dutchy
Jun 19, 2001 8:01 PM
LBS: I ride/own one of these myself. They will say this to every product in the store, whether it's a bike, helmet, or drink bottle cage. It's funny everytime I go to buy a new bike the guy(s) always say that they ride the same bike themselves. CHEERS.
re: What is the Biggest falsehood heard in a Bike Shop?rstel66
Jun 19, 2001 10:13 PM
That's interesting, I moonlight at an LBS that happens to be a Giant, Giro and Elite dealer and my 2001 TCR-1 is right there on display along with my Giro Boreas helmet and Elite Gel bottle cages on my TCR. CHEERS.

Ride on!!!!
No kidding ...rattled
Jun 19, 2001 10:30 PM
You come into the shop and ask me "What bike should I buy?" First thing I am going to show you is the bike I ride- I use it and have first hand experience with it ...

I get sick of people whining about their LBS- learn how to fix your own bike and spare us the whine and cheese...

By the way, the most common lie is JRA, no question.

rattled.
No kidding ...rstel66
Jun 21, 2001 10:36 PM
Actually when someone comes to my shop looking into a bike, I always inquire to what types of bikes and their intended riding style they are interested in. I have a road background but I study my entire bike line to understand what the customer needs and which bike would be best for that. I take my knowledge of my product line quite seriously, and of course working in a shop I will use what I sell. That's business, you wouldn't go to a Ford dealer and finding the sales staff all driving Chevys now would you?:)....

Ride On!!!!
Maybe they dotrue
Jun 21, 2001 9:21 AM
LBS guys are often encouraged to ride/use what they sell... and get great deals on in stock items to boot. Many own more than one bike or get a new bike every year because of this. Sounds like you're getting a new bike pretty often, so why can't they?
Maybe they dorstel66
Jun 21, 2001 10:51 PM
Yes, I got the bike at a great deal but I still have to afford it though, I don't think my significant other would appeciate seeing a new bike every year in the garage. Seriously, I got my deal as part of my racing team sponsorship but as I said in my other post business is business I use what I sell..

Ride On!!!!
re: What is the Biggest falsehood heard in a Bike Shop?tkohn
Jun 19, 2001 10:40 PM
I work at a shop in Boston and hear some really crazy stuff, case in point:

Customer buys bike this past sunday afternoon, returns monday morning saying his "derailleur just broke" and of course is looking for a warranty. I take it in back and take a good look at it. The derailleur is all scraped up (from impact), the hanger is bent towards the spokes by about 30 degrees, and the rear wheel had a wicked bend in it. I reapproach the customer and ask him if maybe something/someone hit the bike fell on it or whatever. Customer says with a straight face "nope, just riding around"...
Greg and Lance both won "clean".Curtis E. Bear
Jun 20, 2001 12:06 AM
Used tires over MSRP...Canidraftyou
Jun 20, 2001 12:42 AM
LOL...OK, here is one, ok two.
The owner and wrench dude was working me over at a LBS (J&P Bike Shop)and thought I did not know crap about item prices. They tried to sell me Michelin Axial Pro's at a discounted price $55.00, telling me that the tires go for $60.00. Let me remind you, the tires came off my buddies newly purchased bike, who wanted Cont. 3000. So the tires were not even in a package and he was trying to sell them over MSRP. One more, same shop! I made a inquiry about a D/A Bottom Bracket, he quoted me the price of $100.00 because they're a rare item to sell over the counter, and top of the line. I dont know about ya'll, I can get a D/A Bottom Bracket for $48.00 all day.

Oh I live in Central Arkansas. ;)

Peace out
where in central ark?Haiku d'état
Jun 20, 2001 7:26 AM
i'm not far from you...just spent a weekend road riding in the ozarks. was planning to hit the womble "epic" (mtb) sometime or another...have you ridden that "clean air challenge"?
where in central ark?Canidraftyou
Jun 20, 2001 12:32 PM
I did not do the Clean Air Challenge. My training schedule would not allow me, So I worked hills and did the Toad Suck Ride in Conway.

Im in Sherwood, Ar. How about you jeffreyh?

Peace out
ahhhh...the renownded "tour de toad"Haiku d'état
Jun 20, 2001 12:54 PM
i'm in elvisville, just 148.2 miles east of you. only arkansas would name a town "toad suck". almost as good as "monkey's elbow" (KY).

would make that drive for the event just for a "toad suck" shirt.

used to drive to LR once a month for work. lovely town (not). actually, never saw much aside from downtown, smitty's, and the bathroom floor of some IHOP. how's the ridin' out your way?
ahhhh...the renownded "tour de toad"Canidraftyou
Jun 21, 2001 6:35 AM
The riding where I live is great. Sherwood is located just west of the flats and rest on the beginning of the Ozarks...well, coming from the southeast traveling Sherwoods way, that where the hills start. I have flats and hills at my back door. To answer your question, the riding is great!

Peace out
It will be here tomorrow...Dog
Jun 20, 2001 7:10 AM
"It will be here tomorrow." I found usually better to order things not in stock straight from mail order houses. Shops sort of forget to order things, until you return about 3 times, then they jump on it.

Doug
yupHank
Jun 20, 2001 1:27 PM
the only thing I would special order through the LBS would be a frame. Otherwise, if it's not in stock, it's not worth your time and it's not worth yours.
Just to clarify......Len J
Jun 20, 2001 1:41 PM
My intention in posting this was not to bash all LBS. In my experience there are just as many good as bad, I was just remembering all the strange things i have heard from LBS salespeople.

I really got a kick out of the response from those that have owned or worked in an LBS about the biggest falsehoods they have heard from customers. I hadn't thought of that side of it.

Thanks for the entertainment.
Standover doesn't matter...Kristin
Jun 20, 2001 1:45 PM
I got this in a ton of places while I shopped. How much and if standover is important seems to be very subjective in the bike business. I'm guessing most skilled riders wouldn't choose a bike for themselves that had 4+ inches of clearance. But I was put on bikes with this much a few times.
Standover doesn't matter...AlexR
Jun 21, 2001 8:57 AM
I don't know Kristin. I don't think standover does matter anymore. Or, to be more specific, I don't think it can matter now that there are such wild divergences in frame geometry. If a person came in looking for 2 inches of standover, they sure wouldn't walk out the door with a Giant. Or if a mountain biker came in looking for their tried and true 6 inches of standover, they'd be hard pressed to get it on road bike with classic geometry.

Regards,

Alex
The biggest customer liepeloton
Jun 20, 2001 10:14 PM
Aside from the infamous, "I was just riding along and my bike just fell apart." The biggest lie heard from a customer to someone in a shop would have to be "I haven't touched it!" This is always in relation to a botched mechanic job that the customer is trying to pass off as riding damage instead of owning up to their obviously poor wrenching skills. I've heard this numerous times when I was a mechanic. The worst one is when a wheel comes in notoriously out of true with all the nipples rounded out and tension in the wheel a mess. The owner will swear that they don't know how the nipples got rounded. The wheel came out of true while riding. The worst thing in the world is a spoke wrench in the hands of someone who doesn't know it's power! I guess it's part of learning how to work on your bike though. Just be man enough to admit you tryed to fix it first. You know who you are! ;)