|LOOK cycle customer service||Dave Hickey|
Jun 11, 2001 4:00 PM
|I just wanted to pass on a recent experience with LOOK cycles in France. I was looking for a LOOK jersey and handlebar tape for my bikes( I currently have two LOOK's). I went to the Look website and looked up the name of the US distributor. I send the US distributor an email asking where I could buy the jersey and tape. They replied that they choose not to import these items. I decided to go directly to LOOK asking who what web-retailers in Europe sell jersey's and tape. I received an email reply from LOOK asking for my size and what color tape I needed. I assumed they were going to pass this info on to a retailer. In my mail box today was the LOOK jersey and two rolls of LOOK bar tape. Not only did I not pay for these, but they arrived in 4 days(France to Texas). Thank you LOOK.|
Jun 11, 2001 4:12 PM
|That's super duper. All companies should consider this type of service. I would venture to guess that they just earned themselves a customer for life. Nice!|
Jun 11, 2001 4:35 PM
|I have 1 Look, a KG 271. I'm alway looking (no pun intended!) for cool and different looking stuff to ride in/on. Think I'll drop them an e-mail! Thanks for the info. I was little leary of getting a French bike, not because of the bike, but because of customer service, being able to get ahold of them, etc. This puts my mind at ease should I ever have future concerns. BTW, what do you ride?|
|I have two||Dave Hickey|
Jun 11, 2001 5:32 PM
|My main ride is a KG286. My other bike is a KG243. I'm really please with both.|
|I have two||look271|
Jun 11, 2001 5:53 PM
|The 286 is the replacement to mine, I think. I have always been fixated on the Looks and last summer I got my 271 on clearance. Best combo of speed, lightness, and comfort I have been on. Nice to know that you'll PROBABLY be the only one on a Look on your group rides (although there are 2 women who ride in my area who have Looks-2 smart ladies!).|
Jun 11, 2001 6:12 PM
|The 286 is an older model all carbon monocoque(sp) frame. This was built in 1996-97. It's not as light as your 271. It's been replaced by the 386 all carbon. My next bike will be a KG281 unless they come out with something new between now and next year. When I ride group/charity rides in Texas, I've never seen another LOOK bike. To me, that's part of the appeal.|
Jun 11, 2001 6:38 PM
|I'm always on the lookout (damn, these puns are accidental) for my next ride and I'm leaning heavily toward Look. I probably won't be in the market for 9 months, but stories like this are nice to hear. Actually, it is a relief from the negative things we often hear about customer service. So... did you call them in France from the US?|
Jun 11, 2001 7:28 PM
|No, I just send them an email from the "contact LOOK" on their web site.|
Jun 12, 2001 4:43 PM
|I've been trying to get to their site, but have been having problems. I've tried http://www.lookbicyclesusa.com (as I have in the past-I think!) and my browser keeps giving me the "this page can not be displayed" routine.I THINK that is the correct url. Have I gone completely insane?|
|Contact Look?||Joe B.|
Jun 12, 2001 7:58 PM
This thread piqued my curiosity as well...
Jun 12, 2001 9:01 PM
|Found it myself a little while ago. In my most sincere effort, I've e-mailed them,too, hoping to get some swag! Who knows? Can't hurt. Then, not only will I have the 2nd coolest bike in the area ( one of the lbs owners have a kg 281 that I lust after, built w/ full record 10), I'll have the coolest jersey. :-)|
Jun 13, 2001 5:02 AM
|Don't go to the USA site, that will take you to the US distributor's LOOK site. Go to www.lookcycle.com. That is the actual LOOK site.|
|Wow Wow WOW! So how about some serious reviews??||SimpleGreen|
Jun 11, 2001 8:01 PM
|That's a fantastic story! I'm glad you posted. Whenever I get the Excel Sport catalog, I wonder how well the Look bikes ride. I've heard good things, but I've never had the chance to ask anyone about it.
Some concerns I would have if I were to get one is the slack seat angles for the smaller frames. The STA is 72.5 degrees throughout the whole line. A 52cm (C-C) frame typically has a 73-74 degree STA. So fit would be a concern for smaller sizes.
There's no listing for Look bikes on this website, so I'm sure people would like to see a full review from all you Look owners right here on the message boards.
|more good LOOK experiences...||seamus|
Jun 22, 2001 12:41 AM
|I bought my dream bike, a KG 281 recently, and after building it, the look post wouldn't stop slipping. A call to Veltec (the US distributor) netted me another post, which still slipped. So they hooked me up with a THIRD post AND a new frame. Turns out the original two posts were a little undersized, but they tossed me a new frame anyway, just in case.
These guys really take care of people...