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Address for a Klein/Trek big dog?(5 posts)

Address for a Klein/Trek big dog?doubik2
May 26, 2001 11:39 AM
I have had a bad experience getting my Klein Quantum Pro's fork warranteed.
It has been 10 weeks now and still no fork. They keep telling me "any day"
and still no fork. A few people have suggested writing a letter to an upper
level person in either Klein or Trek. However, there is no address on their
website and I am a little skeptical that if I call them up they will be
anxious to give me an address to one of thier bosses so that I may complain
of their incompetence. Anyone know of an address to which such an issue
should be mailed? Or any other suggestions?
Here ya go.....Dinosaur
May 26, 2001 2:13 PM
Customer Service

Klein Bicycle Corporation
801 West Madison Street
P.O. Box 183
Waterloo, Wi, 53594

Design And Manufacturing

Klein Bicycle Corporation
118 Klein Rd.
Chehalis, Wa 98532
re: Address for a Klein/Trek big dog?Whatever
May 26, 2001 7:27 PM
Write to both of the addresses provided, and cc: the President (you don't need to know his name, just send one to his office...it will get through to his assistant).

The President will never see it, but the underlings in customer service hate to see him copied on service issues, so they will jump to it.
re: Address for a Klein/Trek big dog?Dinosaur
May 26, 2001 8:48 PM
And the main man will be Gary Klein.....
re: Address for a Klein/Trek big dog?doubik2
May 27, 2001 12:38 AM
Thanks everyone. There will be two letters in my mailbox Tuesday morning (as Mon is a holiday).