|Blackburn warranty question||C.V|
Apr 27, 2001 6:59 PM
|Bought a blackburn pump about 6 months ago and the head that goes on the valve of the tire broke. There website says that they warranty the pump but there was no email address. How do I warranty this pump?|
|re: Blackburn warranty question||mike mcmahon|
Apr 27, 2001 7:09 PM
|It used to have an e-mail address. I know because I used it. A few years ago, the hose on my Blackburn floor pump cracked and started leaking, making it very difficult to use. I found the web site and e-mailed them, telling them about the problem and asking where I could get a new hose. When I didn't hear back from them within a few days, I started getting annoyed and was going to write them again. Before I got a chance to e-mail them again, a new hose arrived in the mail, making me a happy guy. If the e-mail address is gone, you may have to go through the merchant who sold you the pump. Good luck.|
Apr 27, 2001 7:23 PM
|Yep, I've used the email address before too, but can't remember it... And, yes, it took a while to get a response... ironic... I'd rather have a site not list an email address than to have one and not respond (especially quickly). Perhaps Blackburn realized this and decided to work through dealers instead...
On the other hand, they resolved my problem (broken TP-4) quickly for the cost of S$H.
Be the bike.
|re: Blackburn warranty question||Lewis|
Apr 28, 2001 5:44 AM
|Your LBS should have a toll free number you can call. I bought my pump from performance and when I had a problem with the pump I called them and they gave me the number to Blackburn. I called Blackburn and within the week they had sent me the new part, free of charge.|| |