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Warranty Questions(3 posts)

Warranty QuestionsDG
Apr 12, 2001 11:27 PM
I have a life--time warranty on my bike. I bought my bike from Oregon and moved to a different state. I am not able to locate my bike receipts. Although, I have send in the registration info with serial # etc. to the manufacturer right after I bought the bike. (I occasionally receive recall notices, other info from the manufacturer).

In the coming years, if I have a frame failure how am I gonna warranty the frame? Do I take it to the local bike shop and ask them to contact the company rep? But since I don't have "proof of purchase" will the bike shop send my broken frame to the manufacturer?

re: Warranty QuestionsDrD
Apr 13, 2001 2:53 AM
Unfortunately, the only opinion that matters on this one is that of the bike manufacturer - maybe you should drop them a line and ask - I would think having registered would be good enough, but you never know... if you bought it using a CC, the monthly statement would probably work as a receipt as well...

If I had to guess, I would say that the older the bike gets, the more trouble you will have getting warranty work done without a proof of purchase...
A few observationsThe Kid
Apr 13, 2001 6:56 AM

1) You are luckier than most if your bike brand actually corresponds regularly as a result of you sending in a warranty registration card. Most just have a third party compile the demographic information for marketing purposes without filing the actual consumer's info for future use. If you have saved such mailings from the manufacturer, then they might serve as some degree of proof that you were the original buyer of the bike.

2) If the shop that sold you the bike in Oregon is still in business, then it should have archived the information from your purchase. It may not be quick or easy for them to find it and send you a copy, but it's the best way to prove original ownership. If you are really concerned about procuring this information, contact a manager at the store by phone asking for the information to be sent to you, and then follow up by mail. Slipping a $10 bill to treat the shop staff to cold beverages after their efforts to find your receipt never hurts.

3) Better bike shops usually won't make a warranty claim on a bike without proof of purchase. Of course, if you are still working with the shop that sold you the bike, they may remember your original purchase and proceed without a receipt. I'd be very wary of a shop that was eager to replace a frame under warranty for a non-regular customer without a receipt. If they cut corners with their supplier partners that easily, imagine what they might do to you someday.

Good Luck,
The Kid