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Helmet replacement policy(15 posts)

Helmet replacement policyMT
Apr 10, 2001 7:00 AM
GIRO - specifically
A friend of mine went down and cracked her helmet - Giro Boreas
She would like to get that replaced but Giro says only 20% off from retail which is higher then some sale places. Has anyone been able to do better than 20% ? or any other advice. thanks
Let's think about this...TJeanloz
Apr 10, 2001 7:07 AM
Helmet replacement policies are sort of an interesting case. People buy a product (a helmet), use it, and after they use it think they deserve a new one at little or no cost. It's not like this is a warranty issue- there were no defects with the product, it worked perfectly. From my perspective, the buyer should be willing to pay extra for a new helmet- after all, Giro probably did save her life. Why companies ever offered free replacements is completely beyond me. And for those who like to hassle the dealer about these things, I'll tell you that the 20% off comes 100% out of the dealer's pocket. Giro doesn't give any credit for helmet replacements.
I just used Giro's Crash Replacement Warranty --Greg Taylor
Apr 10, 2001 7:37 AM
I just took advantage of Giro's crash replacement warranty on my Supermoto. The warranty on my helmet required me to pay roughly 50% of what it cost new for a comparable helmet. They are sending me a new Havoc.

Giro's helmet replacement policy is, I suspect, part altruism and part good business. Altruism in the sense that they want folks to wear helmets on bikes. Part good business sense in that (1) you still have a Giro on your head, and (2) they are still making some $$ even at the reduced price.

I don't mind paying the $50, even though I bought the Supermoto at a clearance sale two years ago for about the $50 that I am paying to replace it. I got an incalcuable amount of value out of it when it saved my melon (I wound up with a moderate concussion). If you use it for its intended purpose, a helmet is a disposable item. I have to replace it anyway, and $50 for a brand new $100 helmet is a good deal.

If you can do better price-wise, go do it. Godspeed.

FYI -- I dealt directly with GIRO for the replacement. I shipped them my helmet, and they just sent me back a report on my toasted lid -- cracked and compressed.
Different perspectiveWoof the dog
Apr 10, 2001 9:40 AM
I hope you realize that a piece of plastic/foam doesn't cost 100 dollars. It probably costs Giro 5 dollars to make that helmet, the rest of course goes to all the expenses, BUT on top of that, they make HUGE profit by ripping people off like that. The profit is well above expenses, I am sure. Capitalism isn't always good, and especially such a big company like Giro could have some sense of fairness toward its customers. Maybe I did shell out big money onto good looking helmet because I wanted it, instead of a cheap one that would protect just as well, but why do they make me pay another 80 dollars for a replacement one if it costs so cheap to make one. Before I went in to replace it, I thought they would AT LEAST give me 50 percent off. Yeah right. I was very displeased.
You have a point, up to a point...Greg Taylor
Apr 10, 2001 10:07 AM
Agreed that, in terms of the cost of styrofoam, etc., that a spendy GIRO helmet doesn't cost anywhere near the $50 bucks they charged me to replace it. I'd nudge your $5 estimate a bit higher. Gotta figure in stuff like liability insurance, employee costs, advertising, etc., I'd bet that GIRO's cost for a helmet is probably closer to $25. Just a guess. (As an aside, I replaced a Trek Helmet recently and was sent the invoice that the outside supplier charged Trek for its helmet - $12.95 for a $30 kids helmet).

But, that doesn't establish the proposition that GIRO should sell their helmets more cheaply than they do, or give them away if I have the bad luck to crash. GIRO can sell them for what the market will bear, no more and no less. If enough of us settle for wearing the style equivalent of a styrofoam bait bucket on our head while we ride, then the price will come down. Until that day, Giro will make a large profit margin on their helmets.

More to the point, right now I can't buy the particular helmet that Giro is sending me for the $50 that I shelled out to replace it. I have to replace the one that I wrecked, there is nothing out there cheaper that I like (or fits, I have a Giro-shaped melon), so going with the deal from GIRO was (pardon the use of the phrase in this setting) a "no brainer." For me, it worked out. For others, it might not be the way to go.
Woof, a question.Ian
Apr 10, 2001 5:33 PM
By reading this post and another of yours, you seem to think that bicycle manufacturers, parts and accessories manufactures and LBS's are all out to rip you off. I am correct here?

These people, as are all people, are out to make a profit. It is called business.

You are correct that raw goods for a helmet will be between $3 and $10 depending on the helmet. And there are other expenses such as advertising, sponsorship (Lance does not come cheap) etc. And the molds (what make the helmet shape) for these helmets cost around $15,000 to $20,000 dollars.

You are the one who crashed, not Giro, or any other helmet company. Why should they subsidize you?
Let's think about this...simstress
Apr 10, 2001 8:40 AM
Giro asks for a brief explanation of the crash when you send in a cracked helmet. I'm guessing they compile some sort of "field testing" data from all the helmets that are sent in. That seems like they benefit from their replacement policy.

I don't think anyone is saying they deserve a replacement at little or no cost. I'm cool with replacing my helmet on my own buck. (But I will not pay extra to replace it because I already paid Giro to protect me by the purchase of the original helmet.) However, if a mfr decides to offer any replacement program, and they get some benefit from it, they should provide a price somewhat better than what I can get locally or by mail order. I saw that Giro's 80% MSRP is no better than LBS price, so I chose not to buy a Giro the last time I bought a helmet.
I crashed my car and Honda won't give me a new oneCory
Apr 10, 2001 8:22 AM
IMHO, you're lucky Giro gives you any break at all. She bought the thing to protect her in a crash and it did. Now she needs a new one, and she should buy it. What's hard about that?
Same story - Then i switchedIxiz
Apr 10, 2001 10:30 AM
I had a Giro and it cracked - No deal from Giro, so i took my business elsewhere.

Bell has a better business sense
$40 to replace any high end helmet and gives you a certificate - now thats probably a little more than cost so that everyone that dont like their helmet and start whacking it off their head.

Giro can kiss my contribution goodbye, when consumer starts thinking that way eventually Giro will wake up, till then they will squeeze as much as they can = supply and demand
No you didn'tTJeanloz
Apr 10, 2001 5:23 PM
You probably ought to do a little research before you bash companies' business plans. Giro is a brand of Bell Sports. Same owners, same company, different business models. Giro targeted to the high-end 'discerning' consumer, Bell to the low end that need to wear helmets too.
LOL....JohnG
Apr 10, 2001 8:25 PM
Is this a joke post????

I busted my $130 GIRO helmet and it would have cost me over $100 to replace it with their joke replacement policy. My Bell helmets are just as comfy and cost half as much. Same parent company... same product quality (arguably better with Bell).... different price points.... for people who like to pay more. Can we say sucker???

Thanks for subsidizing my Bell helmets!
JohnG
No offense, NO GIROIxiz
Apr 11, 2001 4:45 AM
I work and get paid, I decide where i spend it. And after my experience with GIRO, I am planning to spend my value $ elesewhere.

Bell may be lower end (by your standards) If it fits i dont care if k mart makes them (with approved standards). Of course im a weight weenie too so as long its not steel cap im ok.

I now have 4 helmets all cost over $100 (EVO < $40 - ooops) to match my bikes but never a new Giro unless things changed and that Im sure and entitled to choose.
OH BTW i have a "save by the Bell" cert from Bell after splitting it in crash.
I think you missed the point...TJeanloz
Apr 11, 2001 6:08 AM
Whether you buy a Giro or a Bell doesn't matter one iota to Bell Sports; they get your money either way.
I will say this about the GIRO replacement policy....Greg Taylor
Apr 11, 2001 5:15 AM
...it has changed in the last few years. The warranty on my trashed Supermoto called for a flat fee of $50 bucks to replace it, or about 50% of retail when it was new (1997). Their current policy of replacing a helmet for 80% of retail is (1) a change, and (2) certainly less attractive for the bargain shopper (or the unscrupulous among us). I bought my old helmet at a close-out in 1998 for $50. For me, $50 bucks for a nice, new helmet is a GREAT deal. Too bad they don't offer it any more.
A souvenirtommyb
Apr 10, 2001 8:46 PM
I don't worry about helmet replacement policies. I've broken two (one road, one off-road) in my lifetime, and kept them both as souvenirs. They're great to show people who make fun of cyclists who wear helmets, and to explain to my kids why I make them wear helmets. That's gotta be worth the cost of a new helmet every few years right there.