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Bad Experiences with Kelly Bike Co.(32 posts)

Bad Experiences with Kelly Bike Co.mekkon
Oct 28, 2003 11:06 AM
Does anyone else have any experience with Kelly? Their products seem pretty sweet and I like their philosophy "Saving the World One Bike at a Time" however I've had some really bad luck with them.

I tried ordering a set of Take off's (dt shifter mounts for the bar) online and after recieving nothing in the mail I called them and they said that they had a staffer leave on them so nobody had looked at the online orders in a few weeks... So I ordered a pair over the telephone and they took a few days too many to get to me despite paying $13 for 2-day shipping... When they finally arrived they were incompatible will my components (Sachs) so I called Kelly to ask about it or to return them and they wouldn't call me back. So after many unreturned phone calls I shipped the pair back and still haven't heard hide nor hair from them. I know they accepted the package (Go USPS Tracking!) and they still won't return my calls. Now their message on their voice mail says they're moving out of the state.

Anyone else have such troubles? I'm kinda bummed, as I missed the first few big rides this fall with a nearly complete cross bike on acount of it, and now all I want is my $50 back! I'd love to head from some other customers...

Cheers, -tom

re: Bad Experiences with Kelly Bike Co.flyweight
Oct 28, 2003 11:29 AM
I've dealt with them before and never had that particular problem. Sounds like you picked a bad time to order from them though they should have shut down their online ordering if they knew they were moving. It's been something of an open secret for some time that they were being evicted in typical Bay Area fashion. I'm just surprised they're still staying in California rather than going out of state as Chris King have done.
This might have something to do with it....Chicago_Steve
Oct 28, 2003 11:41 AM
1) They've had a note up on their website about their move for some time.
2) Interbike was in October.
3) Kelly is pretty involved as a sponsor of a CX race series in the bay area

These are probably the reasons for the lack of service; however, it doesn't justify the issues you've had.
and he broke his footSabine
Oct 28, 2003 11:52 AM
Chris King moved out of state?

Chris Kingflyweight
Oct 28, 2003 1:50 PM
Chris got smart and headed to Portland. Primary reason was the absurd cost of doing business in California. Taxes, electricity costs, and the highest workers comp rates in the country forced him to move. Little wonder the California economy is tanking.

The move happens in December and to their credit King has offered jobs to all of their current employees.
But he just movedSabine
Oct 28, 2003 2:23 PM
to way Northern CA, isn't that like almost the same thing as Oregon?!
Oct 28, 2003 3:38 PM
actually main reason economy is tanking is for a similar wage, say 18-20 per hour for factory employee, they can afford housing. 36-45K a year won't buy you a garage around here. yes our workmans comp is insane, yes power went outrageous (both which are hopefully being remedied) taxes....well, but the main reason is housing and cost of living. You live in the Bay Area you understand the deal, a shop wrench has an ice cube's chance in hell of buying in SF. (unless you marry rich)
Oct 28, 2003 4:09 PM
I think the best deal going is people from CA that accept a transfer to the South. They get to keep their west coast salary and it goes alot further here. A five bedroom house on a four acer lot will cost you around 300K. Yes, I know that everything is fried and race relations haven't improved much since reconstruction, but if you scrape by to live in SF you can live well here and still contribute to your IRA.
down southatpjunkie
Oct 28, 2003 6:33 PM
where in the South? 300K in San Diego will barely buy a condo, our cost of living is on par with SF but our wages are lower, it's called the "sunshine TAx". what it means is they pay us less because we'll take it to live here. My 901 sq ft 1926 Spanish Bungalow is worth $480,000 now. it's ridiculous.
down southHeavyD
Oct 28, 2003 9:56 PM
Tennessee. My 1278 sq ft 1922 Bungalow appraised for $135,000 this spring. Our utilities run around $150/month, TVA never lets the power go out, gasoline at this time is $1.36/gallon and a family of four can live reasonably on a mid-five-figure salary.
Where in TN?(nm)SpecialTater
Oct 29, 2003 11:25 AM
Where in TN?(nm)HeavyD
Oct 29, 2003 9:51 PM
Memphis, Tennessee. In the Evergreen Historic District, near the zoo.
I'm a little further eastSpecialTater
Oct 30, 2003 12:33 PM
near the Pink Palace. You may know this, but Haiku's from Bartlett and is starting a cross series. Again, you may already know all this, but here's the website...
I'm a little further eastHeavyD
Oct 30, 2003 3:35 PM
Thanks. I plan to see you Sunday.
down south is similar to up here...unclefuzzy_ss
Oct 29, 2003 7:48 AM
In Minnesota. My 1920 Craftsman, 2000 sq' is worth $145,000 on a rather large lot right in town. Mid 5 figure income is comfortable. Makes wanting to move else kinda hard to do, actually.
down south is similar to up here...HeavyD
Oct 29, 2003 11:24 AM
Interestingly, we both live in parts of the country that have two seasons. I've heard that the summer is great in Minnesota... and if it's not raining that weekend everyone goes boating. :-)
5 figure survivalatpjunkie
Oct 29, 2003 1:02 PM
would be nice. kinda hard to leave the year round cycling season though. it's not rain that keeps us off our bikes it's the smoke. you guys wouldn't believe how bad these fires are. it's been a dense smoke fog for 4 days now, and the acreage burned is over half the size of Rhode Island. Saddest part is most of the areas burning are my favorite riding areas, road, mtb and cx.
5 figure survivalHeavyD
Oct 29, 2003 9:56 PM
I saw a satelite photo of the fire. I feel for your loss. You can pretty much 'cycle year round here too, it's just during the summer months it's so humid you drink the air instead of breath it.
drinking airatpjunkie
Oct 30, 2003 7:50 PM
we don't have those issues. average temp is mid 70's. If it's chilly you go inland, if it's hot you stick to the coast. Really only thing that stops you from riding is yourself. I guess it explains why all the top tri-ers live here. Used to be why many top Euro road teams came to winter. Nothing like slogging up Mt Palomar and getting passed by Erik Zabel. Fire is now burned the size of Rhode Island, it's so crazy.
down south is similar to up here...unclefuzzy_ss
Oct 30, 2003 1:33 PM
Summer is good up here, untill August hits. Then its 95°+ and stupid high humidity. The best season(s) to ride are actually spring and fall(like now)-The two seasons that REALLY matter. Mild temps, generally low wind. I even try to ride year round. Once the temps hit a botu 20°, I curl up inside with a good book and tea. Untill then though, It's bundle up time!
Oct 29, 2003 9:16 AM
Yeah, makes me glad I moved to Seattle. Still not the cheapest part of the country but at least we'll be able to afford a home. Plus Seattle has a phenomenal 'cross scene and that's always important!
Portland Schools SeattleGripped
Oct 30, 2003 10:36 AM
Portland/Vancouver area is way better than Seattle. Personally, I live and work in Vancouver, WA. Benefits? Affordable housing -- much better than Seattle, no state income tax, year round cycling, no sales tax in OR if you want to cross the bridge for the big ticket items. Oh yeah, and the biggest cross series in the nation! Cross Crusade races have been attracting 500+ riders per race this season.
Portland Schools Seattleflyweight
Oct 30, 2003 12:55 PM
Portland was actually the first choice for my wife and I. Only problem is lack of jobs in our fields.

Was at the Stumptown UCI race. Had one of the best courses I've seen. Vervecken said it was the best course he's seen in America.
Chris Kingdlbcx
Oct 28, 2003 5:41 PM
Wow, that's news...he just moved up to Chico a few years ago.
Chris Kingdlbcx
Oct 28, 2003 5:49 PM
Actually, he is in Shasta Lake. From what I saw on the website, there wasn't anything on it about moving. They basically said that they had custom buildings made for them from green materials and do a lot for recycling their machine shavings.
But, if they are moving then it makes sense. Chris doesn't believe in outsourcing overseas; he would rather have local people making his stuff, which is very cool!
Move isn't until December. (nm)flyweight
Oct 29, 2003 9:17 AM
Chris King move press release here:2melow
Oct 29, 2003 4:06 PM
King Cycle Group To Relocate To Portland, Oregon

SEPTEMBER 15, 2003 -- SHASTA LAKE, CA (BRAIN)--High-end component maker King Cycle Group plans to relocate of its headquarters and factory from Shasta Lake to Portland, Oregon, in December.

The company will invest approximately $1 million to restore a 1950s manufacturing facility in the northwest industrial section of Portland. The relocation involves all areas of the company including engineering, manufacturing, support and sales.

"We are truly excited about moving into our new location," said Chris King, the company's founder and owner. "Portland offers a quality business environment and a good balance between work and life outside work. We will be proud to call it home for many years to come."

King moved to Shasta Lake from Santa Barbara, California, in 1999 to reduce overhead costs while expanding its manufacturing facilities. Since then, the company has grown while increasing its efficiency and organization.

Now California's high costs of living and operating a business--the state has the highest workers' compensation rates in the nation and some of the highest energy costs--have prompted the company to move on.

"To stay in California would put our business at competitive disadvantage. We have little choice but to relocate. Our search for a new home led us across the country and then right back to Portland, only 6 hours away," said Matt O'Rourke, the company's vice president.

The company broke the news to its employees last week. All of them have been offered jobs at the new facility, said Jacki Sterner, King Cycle's marketing manager.

The company plans to keep the downtime to a minimum. Sales and shipping are expected to be off line for less than 10 business days.

"While any downtime is an inconvenience, we hope to minimize any disruption of service to our dealers by timing the move for the early winter," Sterner said.
Interesting Article in High Country Newstriangleforge
Oct 30, 2003 9:09 AM
High Country News has an interesting article online on the economics of the recreation industry & domestic manufacturing. Check out:

Interesting Article in High Country Newstafkasrp
Oct 30, 2003 12:20 PM
Very interesting & informative. Thank you!
I miss Paonia....unclefuzzy_ss
Oct 30, 2003 1:43 PM
HCN is based there. Great little town just beneath the West Elks wilderness and Raggeds Wilderness. 50 miles form Grand Junction. Not a fast food joint in the area. Great MTBing out the door, and fabulous road riding. TOTALLY unpretentious town. I need to find a way back there. Soon.
This might have something to do with it....mekkon
Oct 28, 2003 1:56 PM
Yeah, I've seen the note up on their website as well... I know moving a business is a pretty consuming process, but in his note he says that customers will be able to reach them (and them us) seamlessly during the transition. I've left probably about 6 or 8 messages in the past month and a half (if not more!) without being called back once. I mean come on...

It really bumms me out too, because from looking at their products and website, Kelly really seems to be an awesome company. But from my actual experience with them so far, I've got a bad taste in my mouth. There's really no excuse for ignoring your customers like this, no matter how cool your website sounds.

Oct 29, 2003 4:55 AM
Hey Mekkon.

Thank you for posting your experience. I always thought that they were a great company. I rate customer service very highly when dealing with companies, especially when I spend my $$ with them. Based on the thread, I'll buy more Chris King and won't get a Kelly frame.