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Kudos to Zipp Customer Support(2 posts)

Kudos to Zipp Customer Supportnazgul
Sep 26, 2003 1:04 PM
Last weekend my zipp 404 rear started freewheeling in both directions (luckily before the race). I took the hub apart and the little spring that makes the pawls engage was broken. I called their CS, spoke to Nathan and two days later I had three new springs and a set of pawls free.
Way to go Zipp!
The way customer service is supposed to beletsGoOn2
Sep 27, 2003 2:45 PM
These guys are doing a great job! I've gotten spokes, spacers, and bearings from Zipp within days after calling - all at zero charge. And they even have an 800 number!

-Shawn