|Selle San Marco Aspide Ti - Busted rail||Bob Johnson|
Aug 21, 2003 9:59 PM
|Fractured today on the way in to work. Less than a year old. Anyone else ever have this problem?
(Note: I posted this in the "General" discussion, but I should have posted it here.)
|Any warning?||Dave Hickey|
Aug 22, 2003 3:15 AM
|I've never had it happen but one of my S-Works saddles creaks and I've wondered if the rail pull out of the base. I hope your OK......|
|Any warning?||Bob Johnson|
Aug 22, 2003 7:54 AM
|No warning, and I wasn't in the saddle when it actually failed. It was fine, I stood up to go over a bump, and when I sat back down it sagging to one side.
It wasn't a problem in terms of danger. Rode to the bike shop (out of the saddle) and bought a new one.
Aug 22, 2003 4:04 AM
|I had a SELLE SAN MARCO steel railed saddle that broke (one rail broke all of a sudden). SAN MARCO didn't have steel rails for that particular model anymore but were able to install Ti rails. Interesting, they told me that the longevity of Ti rails was hard to predict. Here is the contact info to have your saddle repaired/replaced:
Velimpex Marketing, Inc
|Replacement Policy||Bob Johnson|
Aug 22, 2003 7:56 AM
|Thanks for the info. I'll contact Joshua and see what he has to say.|
|Update: Selle San Marco Aspide Ti - Busted rail||Bob Johnson|
Aug 22, 2003 8:38 AM
|First, my thanks to merckxman for the info.
I sent an e-mail to the San Marco rep firm and received a near instantaneous response from Nathan Forbes at Velimpex.
He was very gracious and explained that they do not warranty rails, but will replace a broken one for $30. The seat has to be sent back to Italy for the replacement.
He suggested I call him to get all of the details, including an authorization number, etc.
The debate is whether to spend the $30 or just get a credit from Performance. But either way, the quick, professional response of Velimpex was terrific. It's nice to see a company that really backs up its products with top-of-the-line customer service.
|Send it back to Performance...||DINOSAUR|
Aug 25, 2003 7:16 AM
|I had a San Marco Era that started to pull out from the rails. The "vibration dampening elastomer" cracked and was pulling out. I pounded it back in and used super glue but I leery about using it again. I just sent back a Selle Italia Fluid saddle to Performance for replacement (not with another Fluid saddle) because the composite cracked on the underside of the saddle. I've found that the old retro saddles, such as the San Marco Regal, might be a little on the heavy side. But they are well made and hold up better than the new lightweight saddles. I save all my invoices from Performance, they have a no reason return policy. Unfortunately I did not save the invoice for the Era. Just complete the reverse side of the shipping invoice and send it back for replacement or credit. I found another saddle on sale for the same price. You eat the shipping cost.|| |