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Aaaagghhhh! Expensive crash....are there any alternatives?(15 posts)

Aaaagghhhh! Expensive crash....are there any alternatives?rodey
Jul 7, 2003 7:36 PM
I upgraded my bike from the DA double to DA Triple about 1200 miles ago. The day I had the triple components added, I also put on a new Michelin tire...headed out the driveway, took the first corner from our house and picked up some minor road rash...that turned out to be the least painful thing of the crash. Heres the deal. Like I said, that crash happend about 1200 miles ago...I was riding last week in the mountains ( live in Denver ) and was doing some climbing when I notced my front derailler shifter ( left brake ) was really tight...after pushing REALLY hard on it with nothing moving, I chugged up the last hill in my big ring...not fun. Well I messed around with the damned thing for a couple of days, read everything I could online and still had no luck, so I took it to the shop today...the mechanic asked when I took the spill...and I told him..he basically said I need new brake levers... $219 for the pair. Damn! My question is, is there a fix? The mechanic said there really is no fix to the DA Triple brake levers when they go bad... My question to him was, when I crashed over 1000 miles ago, why did the thing not fail then? Why now? Anyways, if any of you could shed some light or make me feel better about spending the 219 + labor tomorrow morning, feel free to do so....

...kind of sucks, I had over 5k on my DA double with no crashes...I get my new DA Triple on, go less than .3 miles, crash and it costs me dearly!

oh well....

Ride On!
I got a cheap alternativeLC
Jul 7, 2003 10:07 PM
You could always put a left down tube shifter on. It will probally actually shift better than the original and there is less chance of throwing the chain off the inner ring.
DA should have 3 yr warranteepitt83
Jul 8, 2003 4:57 AM
If it was new when you bought it, you should get a replacement. Don't know if it crash related or not; search the board and you'll see how often these things fail. Wearing out my 3rd set in 5 years now; on borrowed time currently.
Warranties apply to manufacturer's defectsAtombomber
Jul 8, 2003 6:53 AM
Crash or unintended use damage is not covered.

If crash damage was covered under warranty, I'd keep testing the air bags in my car.
Don't think this is crash damagepitt83
Jul 8, 2003 7:22 AM
Says he rode >1000 miles after the crash and before failure. Agree than crash damage isn't warrantee, but this seems like typical Shimano STI issues which are well known. QBP should warrantee, especially if not scratched or visibly crashed on that shifter unit.
Don't send it to Quality... send it to Shimanorussw19
Jul 9, 2003 10:17 AM
Also, I see a lot of people on this board telling others to send it to QBP or buy it from QBP... you guys need to remember, over half of the people here can not deal directly with QBP. They are a wholesaler... not a retailer. Just because you work in a shop and can call them up and get whatever you need does not mean the person you are telling to do so can as well. Tell them to take it to the local shop and have the shop deal with it. Some people can not deal with Quality directly unless you feel like giving them your account number and user name.

Just a rant that I fell was overdue, and not directed to anyone in particular.

Russ
Leverage (pun intended)pitt83
Jul 9, 2003 10:59 AM
Russ, you're right that us end users can't deal with QBP and the shops do. Never meant to imply otherwise.

But, if I, the end consumer, want leverage, I ask my LBS to do this. They can seemingly drive issues better than the lone voice in the woods. If they complain to QBP, QBP will likely make it right. QBP in turn leverage Shimano to make good.

If I try and contact Shimano myself, it's damn near impossible to figure out how and who to contact. Also, Shimano doens't care as much if they lose my business, my LBS does and works to make me happy. Going the reverse direction through the supply chain actually has worked better for me.
Why not just get the left shifter ???????MR_GRUMPY
Jul 8, 2003 6:08 AM
Shimano doesn't cover crash damage.
re: Aaaagghhhh! Expensive crash....are there any alternatives?rodey
Jul 8, 2003 7:19 AM
Thanks for the responses! The odd thing about just getting the left pair, is that it will cost $200 for just the left shifter and $219 for both. Anyone want to buy a right shifter in good condition?
Save it for when you crash againAtombomber
Jul 8, 2003 7:27 AM
$19 is cheaper than $200.
You can limit the $$$ damage!DustBowl
Jul 8, 2003 10:39 AM
Many cyclocross riders use a single ring in front and thus use an STI lever for the rear and just an aero brake lever for the front. This is why there are frequently brand new front STI levers for sale on e-bay. They don't sell for much because there are not many people just looking for a front lever. Unfortunately they are usually double setups but you may be able to find a triple. I think they sell for about $50-$70. If you don't want to get a lever off of e-bay you are still in luck. If you wait around for late summer or early fall (just before cyclocross season) you will likely be able to sell your brand new Dura Ace STI lever on e-bay for upwards of $100-$140. I may even be interested in buying it now if you want to sell it.
re: Aaaagghhhh! Expensive crash....are there any alternatives?mosovich
Jul 8, 2003 2:41 PM
Call Shimano, what do you have to loose. I did, and they got me a new lever in two weeks! I didn't crash, but had the same problem you did with a double. They gave me the hook up.
Shimano customer svc. #?rodey
Jul 8, 2003 5:46 PM
Good idea...I will call Shimano to see if they can help me out...I guess it is worth a try...the worst they can say is no! Anyways, how did you find their phone number...I went to shimano.com and came up with nothing!

Ride On!
Shimano customer svc. #?litesp
Jul 10, 2003 10:02 AM
Shimano Customer Service#
1-800-423-2420
Gotta love a good honest mechanicrodey
Jul 12, 2003 4:45 PM
Well I took my bike in the other day and was prepared to drop at least $230 on the levers...but to my suprise, my phone rang a few hours after my wife dropped it off...it was the mechanic. It turned out that after he started looking into the problem a little more, the left shifter lost a screw...so he called and said he put in a new screw, realigned everthing and it is as good as gold again. And it cost me under $10! After I cleared the tears from my eyes from saving over $200 and getting my bike back very quickly, I called the bike shop and praised the mechanic for being so honest with me. He could have very easily slipped my for $200+!! Anyone else have good experiences like this with your LBS?

Ride On!