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Returned a wheel to Mavic.... what should I expect?(9 posts)

Returned a wheel to Mavic.... what should I expect?QuentinCassidy
May 30, 2003 11:38 AM
My rear Ksyrium developed a bunch of cracks in the rim... I posted something about this a few weeks ago, maybe you saw it. Anyhow, I took it to my LBS and they sent it off to Mavic.

Let's say that Mavic is going to warrantee it and hook me up. What am I more likely to get in return: old hub and spokes on a new rim, or a totally new wheel?
The will probally replace the rim only.nmthe bull
May 30, 2003 2:16 PM
...and blame you for overtensioning the spokes. nmseyboro
May 30, 2003 5:59 PM
Nope. Mavic always replaces...merckx56
May 31, 2003 5:14 AM
the rim and the spokes. They usually service the hub too. Just got my Cosmic Equipes back and that's exactly what they did. They even replaced the internal nipples washers AND sent me back all of the old parts. Took six weeks though!
Even on Ksyriums?the bull
May 31, 2003 8:52 AM
Those spokes are high dollar.I dont think they replaced the ones one my friends.I just sent mine in this week.I think they will only replace spokes if they are damaged.
Probably...merckx56
May 31, 2003 1:56 PM
We sent one back for a racer and it came back with new rim and spokes. Their explanation was that they didn't want to thread the old spokes and nipples into a new rim, as the aluminum spokes and nips stretch over time. To achieve the proper tension, they use new spokes. Can't say if they are
being truthful, or are full of poopy. The few I've sent back have all taken forever, but been totally rebuilt!
A LONG wait (nm)deHonc
Jun 1, 2003 4:58 PM
I returned something to Mavic USA.....lampshade
Jun 2, 2003 6:25 AM
My rear Mavic Cosmos kept becoming mis-aligned in the dropouts. My LBS said it was a faulty skewer that was not providing enough pressure to stay in place. They replaced it with an Ultegra they had laying around. Just for fun (to see what I could get), I sent the bad one back to Mavic USA with a letter stating what happened. About 3 weeks later I got an envelope from them that contained my old, defective skewer and no note or communication of any kind. Not a big deal, but a weak showing of customer service. It made me less inclined to buy anything Mavic.
Thats pretty weak!the bull
Jun 2, 2003 6:03 PM
Esp. for a safty device such as a QR!
The proper attitude would be to have sent you a new one and a letter stating some BS about how we have the highest quality blah blah blah and it should have never failed-here is a new one!