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Zipp 303 wheel warranty(9 posts)

Zipp 303 wheel warrantyDougSloan
Feb 4, 2003 2:26 PM
My 2002 Zipp 303 carbon clinchers had some problems. The rear had horrible braking, and retruing could not fix it. I miked the rim, and found that it was buldging apart in places. The front braking was ok, but it was developing little cracks by the valve hole.

I e-mailed Zipp, and they said send them back. I did, at $90 shipping.

Three weeks later, got them back; it appears they rebuilt the wheels with new rims (same hubs, at least). Great customer service.

The downside is that they are heavier now. They weigh in at 634/876 g, or 1510 total; I recall the former weights were actually under the advertised figure (presently) of 1413. My guess is that they beefed them up a bit. Still certainly not heavy for a mid-section clincher, but not exactly fly-weight, either.

I notice on their web site that they are recommending special non-abrasive brake pads, even for the aluminum rims. Excel has them for about $17 a set.

Anyone else have a similar experience with them?

Thanks for easing my mind...seyboro
Feb 4, 2003 5:27 PM
I am glad to hear that they have improved their customer service, as I have a set of 404s on the way.
BTW, how did you ship the wheels? Wells Fargo armored truck?
Feb 4, 2003 5:31 PM
I shipped them in separate boxes, the same boxes I had received some other wheels in. $45 a piece, standard UPS. Seemed outrageous, but what do you do?

Feb 4, 2003 5:54 PM
I had a problem with rim warp on 2002 clincher 404's.

I sent them back UPS through Staples. Shipping was only $35 because I am in Ohio and they are only one state over in Indiana.

They took both wheels, replaced both rims, new spokes, trued and returned.

They told me the one year warranty is effective from the date the rebuilt wheels arrive, in other words, they treat them as if they were brand new.

OK customer service in my book.
cheapest method to ship heavy or large items is FedEx Ground...maximum15
Feb 5, 2003 9:11 AM
I learned this the hard way via E-Bay experiences. FedEx is actually reasonable on heavy or large items as compared to the prices charged by UPS and USPS.
I'm such a dumbassDougSloan
Feb 5, 2003 8:30 AM
Happy to get my wheels back, I threw on tubes and tires last night. POW!!!-PSSSSSSSSSSSS... Tube blew. Damn wheels. Oops, no rim strips. <8-|

I'm such a dumbassBurtonSpeedy
Feb 5, 2003 9:14 AM
Doug I did the same thing with my Velomax ascents last year! what are you doing with tubes, I always thought you rode tubulars on your zipps.


P.s. $90 to ship the wheels is crazy! I just shipped some velomax's from vt to california for $12 UPS Ground. Velomax has special boxes that make sure they fall within the size limits of ups, but I don't think it would make that big a difference.
different ZippsDougSloan
Feb 5, 2003 9:44 AM
I have some 303 tubies, too. For really long unsupported rides, I don't like to risk tubies. Sold the 909 set with the P3.

Anxious to ride, are we?! nmseyboro
Feb 5, 2003 3:38 PM