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Possible pricepoint.com fraud???(18 posts)

Possible pricepoint.com fraud???robocomp
Jul 19, 2002 5:56 PM
I ordered a cane creek IS6 integrated headset from pricepoint.com.
It arrived today. I got a little suspicious off the bat because it
was packaged funny and looked used possibly. Although the
round tube it came in says IS6, the top cap of the headset says only IS.
When I looked at the cane creek site, it appears that the IS2 and IS6
headset caps are clearly marked either IS2 or IS6 and then the basic
IS headset is marked just IS. I looked back at the pricepoint site
and they show pics of the IS2 and IS6 headsets with only an IS marking.
Does anyone have an IS6 headset from a different vendor that has an IS2 or IS6
marking on it? Thanks
re: Possible pricepoint.com fraud???robocomp
Jul 19, 2002 6:45 PM
Check out this ebay listing for a new IS6 headset. The package tube has a picture on it
and the headset on the tube has the S6 on it. I cannot see from the pic if
the headset has the S6 on it. My package tube is pure black with no picture. Both pics
of the S2 and S6 tubes show pics of the headtubes on them.

http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=1844985515

But if you look at this next ebay listing for the S2 it clearly shows S2 on the product.

http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=1844000561

something is very fishy here!!!!!!!!!!!!!!!!!!!!!!!!!!
Slow downfiltersweep
Jul 20, 2002 4:37 AM
Fraud? That's a pretty strong word based on the limited info you provided.

Is this your first response, to post here? Or have you contacted the retailer?

It is relatively normal for a retailer to resell returned merchandise, and with bike parts, you almost need to be like an anthropologist to know exactly what parts are what from just looking at them.

Also, some buyer could easily have "upgraded" an old headset by purchasing a new one, installing it, and returning the old one as if it were a product return... I've seen it happen.

I'd at least give them the benefit of the doubt until you can sort this out. People make mistakes.
agreedJekyll
Jul 20, 2002 9:23 AM
I've had great luck with PricePoint in the past. I don't think they are out to intentionally screw you. Contact them and see if they help resolve the situation. If they fail to do so then post your heart out as to being defrauded.
Anyway - first mistake: CaneCreek - there is Chris King and then headsets that fail (like the CaneCreek that blew up on my hardtail a couple of weeks ago).
agreedrobocomp
Jul 20, 2002 11:20 AM
chris king does not make an integrated headset otherwise i would have gone this route.
Slow down, Robodudesprockets2
Jul 20, 2002 10:13 AM
Agree with this guy completely. Pricepoint has a great rep, so TALK WITH THEM. Working yourself up into a frenzy needlessly over pennies will just give you grey hair. ;)
Slow down, Roboduderobocomp
Jul 20, 2002 11:26 AM
not pennies. $70. maybe you have money to burn. i dont. i am in no frenzy, just asking legit questions given my purchase which in inappropriately marked. I distinctly recall a frenzied sprokets post to an abicibikes.com purchase. thanks
You ARE in a frenzyfiltersweep
Jul 21, 2002 1:18 PM
Sorry to be a pill, but you have TWO threads going here about this topic AND at least one that I noticed at bicycling.com.... if that is not a frenzy?

Seriously, if you had contacted the retailer and then they jerked you around....
You ARE in a frenzyrobocomp
Jul 21, 2002 1:54 PM
Wrong, I have about 7-8 threads going. More efficient use of time. thanks
Thanks for making my point- nmfiltersweep
Jul 22, 2002 4:35 AM
You are so wrong!charyne
Jul 20, 2002 10:09 PM
This is NOT true....

Working at REI not for five years I can assure you if a customer returns a product...it DOESN'T get restocked and sold as new!
Fraud is a very strong word...samcat
Jul 20, 2002 2:32 PM
...and so is schmuck. Get a life, will ya...

Sam
PricePoint has had several instances of self-serving inaccuracies.Bianchi4Me
Jul 22, 2002 5:31 PM
Pricepoint is one of the few mail-orders vendors that has demonstrated a repeated tendency to utilize inaccurate item descriptions in conjunction with substandard merchandise.

My personal experience with PricePoint's use of false item information to unload junk merchandise happened in 2000. They were advertising new "2000 Bontrager ASYM" rear rims (asymmetric spoke bed model). I placed an order, and what showed up were some very shopworn, badly corroded Mustangs that were not the ASYM model advertised. In addition, at the time I placed the order I recieved an email confimation of my order showing the total cost. When I got the parts I found they had increased the shipping charge by another $11 (to $31!) without authorization or even bothering to attempt to notify me. And yes, I did select the proper shipping category from their website for rims.

After receiving the wrong item at the wrong price, I contacted Pricepoint via email, telephone, and letter, and received no response whatsoever. When I selected the customer service option from their voicemail, I always got a recorder. When I tried to get around that by talking to a salesperson, they refused to discuss it and just "transfered" my call back to the same unaswered extension.

In the meantime, I posted on MTBR.com to alert everyone else about what they were up to, and heard from other folks who got the same "dump and ignore" treatment from PricePoint. In the meantime, PricePoint continued to go right ahead and advertise the rims using the false item description. This went on for 6 weeks! I contacted Bontrager directly and spoke to their customer service folks and suggested that it might be harmful to Bontrager's image as well, since the rims were in such poor condition. Bontrager finally had to get their legal department to threaten PricePoint in order to get the false information removed from the item description. In addition, I found out that Bontrager had actually not even produced that non-asym model of the Mustang rear rim since 1997! So my "2000 Asyms" were not only not ASYM, they were discontinued three years prior to being sold as current year merchandise.

The final result was that I had to dispute the charges via my credit card company, and it took a few hours of paperwork, psotal expense for registered letters, cost for long distance phone calls, etc., and a few months wait to get my money back that way. You know what? Right after I finally got the money back from the credit card company, guess you happened? PricePoint suddenly came to life, and managed to call me and request that arrangements be made for sending the rims back. Weird how they couldn't return a phone call for weeks when they were holding my money, but they were able to somehow manage it right away when my money was no longer in their hands.

That's one example. If you want, I can do some more. Like the time they were dumping a huge pile of the cheapo SuperStock wheelsets by advertising them with the weights from the much more expensive Bontrager Racelites. Just another "mistake" I'm sure. That why it took weeks of people complaining to them directly and online, and finally Bontrager's legal department getting involved again for them to find the time to "correct" it.

I'm not suggesting that PricePoint always uses false desriptions, obviously they don't. Obviously the vast majority of their transactions are honest. But then again, serial killers don't murder the vast majority of the people they meet, either. It only happens when the circumstances are "just right". For Pricepoint it appears that the right circumstances are whenever they are stuck with a turkey product. I'd wager that whatever OEM bike maker unloaded the rims onto PricePoint probably misrepresented them. When that happens the proper thing for a vendor to do is take his lumps, unload them at cost, and chalk it up to experience. But
Another pic...Bianchi4Me
Jul 22, 2002 5:32 PM
Here's their idea of a current year product in new condition...
PricePoint has had several instances of self-serving inaccuracies.TommyRides
Aug 1, 2002 5:32 AM
I know that several manufacturers (TruVativ being one) that have products selling on PricePoint, will NOT warranty their products when purchased through PricePoint...what does that tell you?

Don't get me wrong, I've purchased from Pricepoint and haven't had a bad experience yet.. I just think that they're the kings of buying OEM leftovers which can be slightly lower in quality and not mentioning that in their advertising. Not accusing here..just my opinions!

Caveat emptor....as always.
re: Possible pricepoint.com fraud???robocomp
Jul 22, 2002 6:59 PM
Spoke with Canecreek representative today who was pleasant. He indicated
that Cane Creek is going to begin marking their headsets as IS2 or IS6, etc.
for the very reason I am concerned. Their is no way to tell an IS2 from an
IS6 and it would be very simple for an uscrupulous retailer to swap these
out and pocket the $40 difference. Now I never stated that Pricepoint.com
has done this and although there is no way to tell what headset you are
getting, it is unlikely that an organization would want to jeapordize their
reputation (although another poster has indicated some questionable sales in the previous post). Given the markings there is simply no way to tell what you
have. The Cane Creek representative thanked me and stated that it is
because of people who have called them about this that they decided to
change thier lableing practices. Hope this didnt cause anyone any sleepless
nights.
re: Possible pricepoint.com fraud???robocomp
Jul 22, 2002 7:00 PM
Spoke with Canecreek representative today who was pleasant. He indicated
that Cane Creek is going to begin marking their headsets as IS2 or IS6, etc.
for the very reason I am concerned. Their is no way to tell an IS2 from an
IS6 and it would be very simple for an uscrupulous retailer to swap these
out and pocket the $40 difference. Now I never stated that Pricepoint.com
has done this and although there is no way to tell what headset you are
getting, it is unlikely that an organization would want to jeapordize their
reputation. Given the markings there is simply no way to tell what you
have. The Cane Creek representative thanked me and stated that it is
because of people who have called them about this that they decided to
change thier lableing practices. Hope this didnt cause anyone any sleepless
nights.
yer a putz (nm)gogene
Aug 6, 2002 10:29 AM