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Bell Helmets...Corporate policy(4 posts)

Bell Helmets...Corporate policyPaulCL
Jun 18, 2002 6:20 AM
Just a note of Kudo's to Bell. My three year old image pro helmet has seen a lot of use. The pads inside the helmet were simply gross. I wanted a new set of pads that fit the helmet, so I called Bell corporate to order a set. They sent me a new set of pads for free. I called last Tuesday and received the pads on Saturday. Great service.

My next helmet will be a Bell.

By the way, I asked them about their policy re: replacement. I wanted to know their opinion on when to replace an uncrashed helmet. She hedged a bit, but rec'd every three or four years with "normal" use. Now the question is: "Am I normal??"......don't answer that.
Jun 18, 2002 8:37 AM
I also have had good experiences with Bell/Blackburn (is Bell the parent company or some larger entity?) Sent in two mini-pumps after I was told by Bell CS that they have a lifetime warranty. A couple of new check valve seals would have fixed up the old pumps but they sent me two brand new pumps back. Very unexpected.

re: Bell Helmets...Corporate policynewhouse
Jun 18, 2002 9:03 AM
bell's customer service is awesome. i asked where i could get replacement pads for my helmet and they sent new ones for free. the strap on my helmet broke out of the top and i sent it in. they sent a brand new helmet the day they received my old one. i just asked for a frame mount for my blackburn as-1 pump and they are sending me a new one as we speak. things like these they could sell (albeit cheaply), they give us for free...definitely going to be repeat customer for a long time.
Add Rudy Project and Performance to the service listPaulCL
Jun 18, 2002 10:34 AM
Rudy project: Glasses. They sent me a new pair and two lens for free. Why?? Because the lens on my old pair had a slight crack. This is after three years!

Performance: My wife gave me a Silca floor pump for Christmas of 1999. The main rod snapped this year. Performance wanted to give me a full cash refund. I told them to send me another pump instead. All I wanted was to buy a replacement part.

This is the kind of customer service that will keep me a customer for a LONG time.