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Shimano Warranty Issue(5 posts)

Shimano Warranty Issuetwd
Jan 24, 2002 8:36 AM
Does anyone have experience with doing a component warranty directly through Shimano? Their website has a form to fill out and an address, but I'm a little concerned about shipping off my stuff to a company who doesn't even post a phone number, so you can talk to a real live human being.

Got my Ultegra STI levers from an online retailer, put on about 500 easy miles and the right lever broke (common problem from what I understand).

Any help (and a phone number for Shimano) would be greatly appreciated.
Jan 24, 2002 9:32 AM
if the lever is scratched or even looks like it had been used in a race, might as well just throw it out and buy a new set. Shimano will not warranty they stuff if it even appears to have been crashed or raced. i've had low mileage friends that just had scraped on their stis from laying their bikes on the ground and shimano wouldnt warranty.
if you only have 500 miles (what less than a month?) i'd return it to the online retailer.
re: Shimano Warranty Issuewerk
Jan 24, 2002 12:01 PM
I too have a right hand Ultegra STI lever that stopped working. I am in a new area and went to a local bike shop and explained the situation, offering to pay their costs in dealing with it. They were very friendly and sent it back to a Shimano service center. I haven't gotten it back yet but supposedly they are going to replace it. FYI the lever was used on my cyclocross/winter bike and was pretty well used.
I guess I found a good shop in the process!
re: Shimano Warranty Issuecroy
Jan 25, 2002 8:38 AM
Here is a contact that I previously used at Shimano's headquarters here in SoCal:

Eric Rumbin
Customer Service Rep.

One Holland Drive
Irvine, CA 92618

I had a release problem with my P.O.S. Ultegra SPD-R pedals. I hand delivered them to Shimano and got them back two days later via UPS. They still sucked, but at least they tried?? New speedplays = no more problems. Good luck.
Rotsa Ruckgrzy
Jan 25, 2002 11:00 AM
Blew out a well used SPD MTB pedal and went through a great LBS. They sent it in and Shimano put it in the round file (and laughed). Kinda pissed they didn't send it back so that I could use it for parts.

if you go to to the europe section you can get exploaded views and PNs for the sub-assemblies. this way you can order just what you need not and entire pair of levers if and when they stiff you.