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UPS Horror stories.(8 posts)

UPS Horror stories.Patrick E
Aug 4, 2001 8:21 PM
Any good U.P.S, horror stories out there? Check this out! Four weeks lost in transit. Fork lift truck tire marks across the crushed box and contents.. We don't use fork lifts"..lame excuse. Box abandoned on the door step with my Merlin, no signiture etc. What is your horror story with the Useless Parcel Service? They S#ck!
Lost build kitspookyload
Aug 5, 2001 12:17 AM
They left my Ultegra build kit on my door step with no signature, and low and walked off. Supergo refunded my money, but the reason I had paid for two day shipping was because I was in a hurry to build the bike. Thanks UPS. I now use USPS only.
Friends don't let friends use UPS. FedEx Rules! (nm)grzy mnky
Aug 5, 2001 10:44 AM
their delivery times suck under the best of conditions and their on time delivery gaurantee only applies to businesses. Delivery time is always the maximum stated, plus a day. Who needs them?
UPS is actually really good. Please read >>>GlenYH
Aug 5, 2001 2:48 PM
I had a brand new road bike was shipped to me via UPS. When I got the box, it was partially open w/ a missing wheel skewer and wheels which were out of true. I don't blame them for this because I believe the company that sold the bike to me just shipped it in a used Cannondale box (the bike I bought was not a Cannondale).

I filed an insurance claim with UPS and they refunded the entire cost of the bike including all shipping charges. They only didn't refund the $5 insurance charge. It took about 2 weeks to get my money from the time I submitted the claim form to them.

***The best thing was, about another week later, UPS shows up again and GIVES ME THE DAMAGED BIKE! All I had to do was to buy a new skewer and get the wheels trued and I ended with essentially a brand new, $2,300 road bike for $20!

So, I have no complaints at all with UPS. They do a great job. Just be sure to insure your packages.
Sure wish they'd screw up like that for me! (nm)12x23
Aug 5, 2001 3:37 PM
re: UPS Horror stories.ak
Aug 6, 2001 10:55 AM
not really a horror story as nothing bad really happened, but I had my tri-bike delivered during the UPS strike. In chicago the UPS executives were driving a few of buisness routes to help aleviate the pressure. Anyway, I walked out the back door of the shop to see my $2000 frame fly (literally fly) out the back of the brown truck. I got to verbally beat the crap out of a UPS executive while I unpacked my frame and spent 20 minutes checking everything (i mean everything, every drop-out, every angle, everything!). The regular driver got a raise above the new union-negotiated contract when he came back. Anyway, if you don't get your package insured you're powerless unless you've got haz-mat papers.
re: UPS Horror stories.jzinckgra
Aug 6, 2001 11:50 AM
Sent my bike back last summer from colorado and received a nicely damaged Klein. I had a huge gouge out of the top tube and some other dents and scratches. The box looked horrible, just like a pitch fork had been used. I insured the bike and eventually got my $2000, but it took almost 3 months to get the money. The funny thing was that they called and said some collection agency would be picking it up, but they never came. So I got to keep the frame, which now hangs on my wall (still could use it though), with the damaged rims (also can use). I bought a new set of rims and a Klein QP with the money. I took that bike out to Colorado this summer, but used a Crateworks box. I brought it on the plane out there, and sent it back through Fedex. It arrived in fine condition. Bottom line- no more UPS for me.
UPS Killed a Bianchi...Brian B.
Aug 7, 2001 5:07 PM
Check out the pics of my mashed Bianchi in the photo gallery section ("Other")